Caryn Shaffer Email & Phone Number

Bremerton, Wa, Us

Seattle, Washington, United States

-Assist with the configuration and implementation of the new human resources information system (HRIS) performance management module.-Modify processes to improve performance management practices and user experience.-Train staff on the new performance management process and system, develop training materials, facilitate virtual training sessions, communicate expectations and provide ongoing support.-Manage the transition to our new learning management system (LMS), including auditing a library of over 3,000 courses and activities, transferring training history records, course content and materials, system configuration, and user management.-Maintain training records and LMS content, manage enrollments and live events and coordinate training activities.-Perform LMS reports to assess learning outcomes, user engagement and compliance. Design and implement post-training assessments to improve retention and effectiveness.-Collaborate with subject matter experts (SME) to develop and deliver training in alignment with our organization’s culture, pillars and strategic plan.-Create and maintain training materials for in-person, virtual and eLearning training.-Moderate and facilitate in-person and virtual training.-Design and develop eLearning courses using Articulate 360, Canva and Microsoft 360 Suite applications.-Recommended effective training methodologies and activities in alignment with adult learning pedagogy.-Collaborate with the Director of Diversity, Equity, Access, and Inclusion to develop training and implement initiatives, ensuring program content aligns with DEAI best practices.-Collaborate with the Community Inclusion Specialist to improve training program inclusiveness in alignment with eLearning accessibility best practices.-Facilitate new employee orientation, develop and maintain training materials and presentations.-Provide customer service by supporting new and current employees with training needs, system support, and performance management.

Bellevue, Washington, United States

-Supported staff and volunteer development, contributing to the success of a robust and stable volunteer and foster program.-Accountable for the expansion, implementation, and maintenance of infrastructure to support the onboarding, skill building, retention and engagement for over 1,000 volunteers.-Cultivated and executed key training for staff to build leadership and mentoring skills in a nurturing learning environment.-Recommended a new volunteer management system (VMS) and learning management system (LMS) to support program growth and user experience.-Created, designed, and managed a new monthly volunteer engagement e-newsletter using Google Workspace, Canva and Mailchimp.-Recommended and implemented a new cloud-sharing tool to improve cross-departmental collaboration, project-tracking, communication and efficiency.-Developed and moderated virtual expert panel sessions for volunteers and staff.-Planned, coordinated, and implemented volunteer appreciation events and activities.-Conducted monthly individual sessions with volunteer supervisors to improve leadership skills and volunteer experience.-Developed, implemented, and moderated monthly peer-driven meetings for volunteer supervisors to increase communication, teamwork, and support skill-building. Successfully transitioned from a moderation to a facilitation-based approach resulting in greater engagement and accountability.-Supported the Volunteer Manager with recruitment, onboarding, and VMS management.-Collaborated to start a volunteer task group to increase volunteer engagement and retention.-Supported diversity, equity, access, and inclusion (DEAI) projects and initiatives.-Mentored supervisors through crucial conversations and assisted with the development of performance improvement plans (PIP).-Implemented open-office hours to individually connect with volunteers.-Moderated volunteer social media pages.-Assisted with corporate volunteer and fundraising events.

Tacoma, Wa

-Specialized in the care of: Magellanic penguins, walruses, harbor seals, California sea lions, tufted puffins, horned puffins, common murres, sea otters, polar bears, and arctic foxes.-Responsible for preparing, storing, inventory and distribution of dietary items, as well as individual nutrition planning.-Administered treatments, assisted with medical procedures, and monitored and evaluated behavior and welfare.-Applied operant conditioning and positive reinforcement methods, approved training plans, and assisted with developing program training goals.-Performed daily public educational presentations and interpretations.-Coordinated and executed safe restraint, transport, quarantine, acclimation, and introduction of new individuals to the collection.-Collected, prepared, and documented biological samples for in-situ and ex-situ research projects.-Monitored life support systems, cleaned, and performed routine maintenance and minor repair of habitat spaces.-Identified safety concerns and performed minor maintenance.-Assisted with reviewing applicant materials, interviewing, onboarding, supervising, and training new staff.-Approved staff schedules, time-off requests, and payroll.-Coordinated the harbor seal, sea otter, enrichment, internship, and life support programs.-Maintained databases and inventory, and managed program budgets.-Conducted performance reviews and assessments, developed individualized training plans.-Collaborated in the strategic planning process.-Assessed and evaluated research proposals and grant dispersal amounts as part of the Conservation Committee.

Tacoma, Wa

Assisted in all general husbandry as listed for the Staff Biologist position above.

Seattle, Wa

-Specialized in the care of: Northern fur seals, harbor seals, sea otters, North American river otters, common murres, tufted puffins, rhinoceros auklets, Cassin’s auklets, pigeon guillemots, long-billed curlews, black oystercatchers, black-bellied plovers, and killdeer.-Responsible for preparing, storing, inventory and distribution of dietary items, as well as individual nutrition planning.-Administered treatments, assisted with medical procedures, and monitored and evaluated behavior and welfare.-Applied operant conditioning and positive reinforcement methods, approved training plans, and assisted with developing program training goals.-Performed daily public educational presentations and interpretations.-Coordinated and executed safe restraint, transport, quarantine, acclimation, and introduction of new individuals to the collection.-Collected, prepared, and documented biological samples for in-situ research projects.-Monitored life support systems, cleaned, and performed routine maintenance and minor repair of habitat spaces.-Identified safety concerns and performed minor maintenance.-Assisted with onboarding, supervising, and training new staff.-Coordinated the North American river otter and enrichments programs.-Maintained databases and inventory.-Collaborated in the strategic planning process.-Assisted with the supervision and training of area volunteers.

Des Moines, Ia

-Specialized in the care of: Magellanic penguins, harbor seals, California sea lions, North American river otters, and a variety of aquatic amphibians and reptiles.-Responsible for preparing, storing, inventory and distribution of dietary items, as well as individual nutrition planning.-Administered treatments, assisted with medical procedures, and monitored and evaluated behavior and welfare.-Applied operant conditioning and positive reinforcement methods, approved training plans, and assisted with developing program training goals.-Performed daily public educational presentations and interpretations.-Coordinated and executed safe restraint, transport, quarantine, acclimation, and introduction of new individuals to the collection.-Monitored life support systems, cleaned, and performed routine maintenance and minor repair of habitat spaces.-Identified safety concerns and performed minor maintenance.-Assisted with reviewing applicant materials, interviewing, onboarding, supervising, and training new staff.-Coordinated the North American river otter and Magellanic penguin programs.-Maintained databases and inventory.-Collaborated in the strategic planning process.

Tacoma, Wa

Assisted in all general husbandry as listed for the Staff Biologist position above.

Tacoma, Wa

-Completed a full-time, three-month hands-on internship focused on the professional skills essential to the husbandry and care of: Magellanic penguins, walruses, harbor seals, California sea lions, tufted puffins, horned puffins, common murres, sea otters, polar bears, and arctic foxes.-Responsible for preparing and storing of dietary items, as well as cleaning and sanitation of preparation and storage areas.-Administered supplements, assisted with monitoring and evaluating behavior and welfare.-Applied operant conditioning and positive reinforcement methods while assisting with maintaining behaviors.-Performed public educational presentations and interpretations.-Assisted with monitoring life support systems, cleaning, and performing routine maintenance and minor repair of habitat spaces.-Identified safety concerns and performed minor maintenance.-Assisted with supervising and training new interns.-Designed and implemented an enrichment toy for the sea otter collection.-Completed a summative internship project to be displayed as educational signage for our Alcid collection.-Maintained databases and records.

Spokane, Washington, United States

-Experience in the areas of family practice, urgent care, pediatrics, obstetrics and gynecology, cardiology, and call center.-Prepared the office for daily operation and closing.-Greeted patients and partners as the first line of contact for the office.-Provided customer service for patients, external vendors, and internal employees.-Operated multi-line phone systems and additional essential office equipment.-Handled inquiries and provided accurate information regarding clinic services and medical providers.-Evaluated and prioritized patient needs and promptly communicated across departments to coordinate care.-Scheduled patient appointments according to patient needs assessment and provider availability.-Managed confidential patient information, including the preparation of patient documents and forms, data entry, and filing.-Processed patient payments and and balanced end-of-day transactions.-Completed all other administrative duties as assigned by the Clinic Manager.

Spokane, Washington, United States

-Managed daily operations, including staffing coverage, daily assignments and ensuring compliance with corporate policies.-Effectively communicated daily sales goals with staff and fostered a team-oriented approach.-Assessed guests’ needs, provided knowledgeable product and services recommendations and managed escalated customer service concerns.-Assisted with training new employees and providing ongoing professional development.-Participated in special events planning and implementation.-Managed daily store-wide transactions and financial records.-Adhered to policies and protocols to ensure guest and staff safety.

Master Of Education (M.Ed.), Adult Education, 4.0

Studying the principles of andragogy grounded in evidence-based research, addressing useful strategies and techniques, and self-reflection.

Bachelor Of Science (B.S.), Biology, General, 3.9

Activities and Societies: Undergraduate Research Assistant Golden Key International Honor Society Focusing on the scientific study.

Bachelor Of Arts (B.A.), Drama And Dramatics/Theatre Arts, General, 3.76

Activities and Societies: Undergraduate Theater Society Golden Key International Honor Society Women's Rowing Studied a mix of acting.

Associate'S Degree, 3.71

Activities and Societies: Women's Basketball

High School Diploma, 3.78

Activities and Societies: Varsity Soccer Varsity Softball Varsity Basketball Associated Student Body Vice President Drama Club Concert Band