Caryn Robbins Email & Phone Number

Harrisburg, Pa, Us

- Collaborate directly with CEO, CTO, and executive leaders to align customer success strategies with business objectives, enhancing cross-functional collaboration- Coordinate with sales and marketing to refine the ideal customer profile during a major rebrand and new product launch in Spring 2024- Manage portfolio of $2.2M ARR- Assist in support strategy for four major AFWERX R&D projects, contributing approximately $3.5M in revenue

- Oversaw the day-to-day operations and management of the customer success team, ensuring efficient handling of inquiries, complaints, and escalation- Hired three qualified customer success managers to double department headcount and support growing book of business in government, R&D, and healthcare verticals- Developed a uniform CS onboarding and professional development workflow utilizing various resources and strategies to accommodate diverse learning preferences and styles, while adapting to the rapidly evolving nature of our business and product- Managed portfolio of $1M ARR

Menlo Park, California, United States

- Launched CS portfolio in September 2021 with high-priority government customer; conducted a four-day on-site workshop, developed an executive-approved SOP, and supported 40+ contacts and locations- Scaled portfolio to 15 customers by December 2021- Managed company and CEO social media for four months during a departmental transition, generating over 75 posts and increasing interactions by 20%

Louisville, Kentucky

- Designed and implemented training programs for 60+ athletes, utilizing data-driven metrics and performance tracking software- Collaborated with multidisciplinary teams, demonstrating strong teamwork and communication skills- Mentored interns in sports performance, career development, and strategic planning

Lawrence, Ks

- Owned sports performance responsibilities for four teams; managed department budget and social media

Lawrence, Kansas, United States

Lawrence, Kansas

Hempstead, Ny

Master'S Degree Of Education (Mse), Exercise Science

Activities and Societies: Graduate Assistant of Sports Performance for Kansas AthleticsMaster's thesis: Long-term effects.

Bachelor Of Science (B.S.), Exercise Science

Activities and Societies: Division I Softball athlete, SAAC (Student-Athlete Advisory Committee)Dean's List, 2015 CAA Scholar Athlete.