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Caryn Allen Email & Phone Number

Customer Obsessed // SaaS // Operations // Customer Success // Digital Transformation // Nerd // Data Driven // Catalyst For Change // Enablement // END at Microsoft
Location: Yulee, Florida, United States 10 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Microsoft
Role
Customer Obsessed // SaaS // Operations // Customer Success // Digital Transformation // Nerd // Data Driven // Catalyst For Change // Enablement // END
Location
Yulee, Florida, United States
Company size
10 employees

Who is Caryn Allen? Overview

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Quick answer

Caryn Allen is listed as Customer Obsessed // SaaS // Operations // Customer Success // Digital Transformation // Nerd // Data Driven // Catalyst For Change // Enablement // END at Microsoft, a company with 10 employees, based in Yulee, Florida, United States. AeroLeads shows a matched LinkedIn profile for Caryn Allen.

Caryn Allen previously worked as Senior Customer Success Account Manager at Microsoft and Strategic Customer Success Manager at Servicetitan. Caryn Allen holds Psychology from Louisiana Tech University.

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Email format at Microsoft

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Microsoft

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Profile bio

About Caryn Allen

SaaS Customer Success Pro. Catalyst. Influential Strategist. Innovator. Passionate Customer Advocate. Strategic Relationship Builder. Analyst. Balanced. Trainer. Mentor. Leader. Entrepreneurial Spirit. Maximum Effort. Cloud. IT. Enterprise. Operations. Agile. Release Readiness. Value Realization. Digital Transformation.

Current workplace

Caryn Allen's current company

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Microsoft
Microsoft
Customer Obsessed // SaaS // Operations // Customer Success // Digital Transformation // Nerd // Data Driven // Catalyst For Change // Enablement // END
Redmond, WA
Website
microsoft.com
Employees
10
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10 roles · 21 years

Caryn Allen work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Account Manager

Current
Microsoft

Redmond, Washington, US

Apr 2024 - Present

Strategic Customer Success Manager

Servicetitan

Glendale, CA, US

Jul 2023 - Apr 2024

Senior Lead Customer Success Manager

Tibco

Santa Clara, California, US

  • Overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on customer investment
  • Leading large enterprise customers through digital transformation with a clear view of customer objectives and success metrics
  • Providing coaching and mentoring to support and develop CSMs, including career development planning
  • Continuous improvement of playbooks and operational workflows, recording training modules for learning management system
Aug 2021 - Jan 2023

Senior Customer Success Manager

Sap Successfactors

South San Francisco, California, US

  • Catalyst 2019-2021
  • Customer Success Award - 2018 Q4
  • Supported large enterprise SuccessFactors customers
  • Established and owned Release Readiness program to deliver comprehensive experience; resulted in 20% increase in customer satisfaction and 75% for internals
  • Improved success operations processes – ex: engineered intelligent workbook that automated ~8 hrs of manual effort each use
  • Owned employee experience program to drive continuous improvement using Design Thinking; implemented quick wins to provide immediate relief and increase employee engagement
Jun 2015 - Jul 2021

Automation Program Manager, Proactive Support Delivery

Oracle

Austin, Texas, US

  • Implemented tooling for 5 cloud lines of business, with 100+ targeted workflows, enabling 60% reduction in tickets and 30% improvement in efficiency for Support teams
  • Used complex analytical skills to execute in-depth root cause analysis projects, recognized trends and built action plans to improve tooling workflows and internal reporting accuracy
  • Organized project roll-outs, customer communications, and global enablement; managed game day execution*Engineering Triage and Escalations
  • Subject matter expert for Taleo product support
  • Engaged during escalations to resolve and identify workarounds for critical issues, resulting in faster time to resolution and improved customer satisfaction
  • Led new hire training sessions, enabling teammates to immediately contribute to organizational goals
Feb 2013 - May 2015

Technical Support Engineer, Escalations And Product Maintenance

Oracle

Austin, Texas, US

May 2012 - Feb 2013

Support Analyst Iii

Taleo

Dublin, CA, US

  • Received Taleo Customer Support Outstanding Achievement Award - 2011
Jan 2011 - May 2012

Systems Administrator

Payformance Corporation

Jacksonville, FL, US

  • Expertise in communications, training curriculum, break-fix and enhancement project prioritization
  • Responsible for code deployments, configuration of new servers, testing and troubleshooting
  • Engineered scripting for administration and deployment automation
Mar 2008 - Jan 2011

Client Support Analyst

Payformance Corporation

Jacksonville, FL, US

  • Provided excellent customer service to Healthcare Payers and Providers
  • Created operational processes
Jul 2006 - Mar 2008

Customer Care Consultant

Aol

New York, NY, US

  • Provided vast range of support services
2005 - 2006 ~1 yr
Team & coworkers

Colleagues at Microsoft

Other employees you can reach at microsoft.com. View company contacts for 10 employees →

EK Elya Khansa Elya Khansa Colleague at MicrosoftMadiun, East Java, Indonesia, Indonesia View → JF Joebob Fick Joebob Fick Colleague at MicrosoftCoronel Fabriciano, Minas Gerais, Brazil, Brazil View → SP Saranya Paramasivam Saranya Paramasivam Colleague at MicrosoftBengaluru, Karnataka, India, India View → ES Eddie Sommerville Eddie Sommerville Colleague at MicrosoftBrockton, Massachusetts, United States, United States View → ZY Zhu Yi Zhu Yi Colleague at MicrosoftChina, China View → SB Scott Bragg Scott Bragg Colleague at MicrosoftSnoqualmie, Washington, United States, United States View → AB Adam Bonar Adam Bonar Colleague at MicrosoftWrocław, Dolnośląskie, Poland, Poland View → AS Anjali Sharma Anjali Sharma Colleague at MicrosoftSouth Delhi, Delhi, India, India View → LP Luana Perez Luana Perez Colleague at MicrosoftSpain, Spain View → JS Jennifer Scott Jennifer Scott Colleague at MicrosoftPortland, Oregon, United States, United States View →
1 education record

Caryn Allen education

  • Louisiana Tech University
    Louisiana Tech University
    Psychology
FAQ

Frequently asked questions about Caryn Allen

Quick answers generated from the profile data available on this page.

What company does Caryn Allen work for?

Caryn Allen works for Microsoft.

What is Caryn Allen's role at Microsoft?

Caryn Allen is listed as Customer Obsessed // SaaS // Operations // Customer Success // Digital Transformation // Nerd // Data Driven // Catalyst For Change // Enablement // END at Microsoft.

Where is Caryn Allen based?

Caryn Allen is based in Yulee, Florida, United States while working with Microsoft.

What companies has Caryn Allen worked for?

Caryn Allen has worked for Microsoft, Servicetitan, Tibco, Sap Successfactors, and Oracle.

Who are Caryn Allen's colleagues at Microsoft?

Caryn Allen's colleagues at Microsoft include Elya Khansa, Joebob Fick, Saranya Paramasivam, Eddie Sommerville, and Zhu Yi.

How can I contact Caryn Allen?

You can use AeroLeads to view verified contact signals for Caryn Allen at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Caryn Allen attend?

Caryn Allen holds Psychology from Louisiana Tech University.

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