Caryn Josephson Email and Phone Number
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Caryn Josephson personal email
I use my background in Product Management and User Experience to bring together business and IT to improve the end to end user experience. I have a strong background in designing user experiences, conducting user research, training others on user experience techniques, and leading teams through all phases of the software development lifecycle from ideation to production and sales support. My strengths include the ability to see both the ‘big picture’ and details, and to ask the questions to identify the right problem to solve. Background includes: - serving as website director for healthcare insurance portals for employer based insurance, Medicare and Medicaid. - consulting and training on user experience design techniques - conducting user research including formal and informal usability tests, open and closed card sorts and contextual inquiry studies- leading virtual teams - Agile, Iterative and Waterfall methodologies - giving presentations, demonstrations and meeting facilitation- Certified Scrum Product Owner (CSPO)Specialties: User ExperienceUX ResearchProduct ManagementAgile, Iterative and WaterfallCertified Scrum Product Owner (CSPO)Presentation skillsHealthcare - Medicare, Medicaid, EmployerUser Interaction Design and Usability TestingCommunication at all levels of the organizationTraining and MentoringDigital Operations supportLeading virtual teamsChange managementProduct ownerAdditional Experience:Unisys - Principal Software Engineer / Quality Assurance LeadClifton Strengths Finder: Relater, Learner, Belief, Developer, Achievement
Mobē
View- Website:
- mobeforlife.com
- Employees:
- 430
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Sr. Digital Product Manager - Employee ExperienceMobēCircle Pines, Mn, Us
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Sr. Digital Product Manager - Employee ExperienceMobē Aug 2023 - PresentMinneapolis, Minnesota, Us
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Digital Product Manager - Employee ExperienceMobē Aug 2020 - Aug 2023Minneapolis, Minnesota, Us
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Digital Site DirectorUnitedhealth Group Feb 2018 - Oct 2019UsSite director for Medicare and Retirement and Community and State member portals serving 18 million members. Responsible for end to end delivery of new site capabilities and production support. Led 12+ virtual and onsite team members in the US and India in creating requirements, optimizing the user experience, ensuring site accessibility, prioritizing features and projects and resolving problems for portal users.- Initiated Voice of the Customer initiatives including usability testing, page level feedback analysis and call center observations to collect feedback for website improvements- Oversaw projects to add credit card premium payments and remediate site for accessibility.- Collaborated with development partners to refine the Agile requirements process to include accessibility, analytics and user experience requirements. -
Experience Strategist / Subject Matter ExpertUnitedhealth Group Apr 2017 - Feb 2018UsSet User Experience direction for UnitedHealthcare's Community & State (Medicaid) member portal. Served as subject matter expert and consultant for new leadership team driving Digital Transformation.- Consulted with team responsible for implementing new authentication product. Provided user experience recommendations and developed migration strategy to reduce risk to call center operations.- Created and implemented strategy for migrating100+ complex customers to redesigned website.- Engaged external vendor, marketing and technology teams to design simplified page to explain extra benefits for Medicaid members.- Successfully transitioned team members to new Digital Transformation Product organizational structure with 100% employee retention.- Provided guidance to outside consulting team charged with defining the new organizational structure, and to new incoming leadership
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Member Portal Business OwnerUnitedhealth Group Apr 2013 - Apr 2017UsResponsible for end to end delivery of new site capabilities, user experience and production support for UnitedHealthcare's Employer based member portal, myuhc.com, serving 20.5 million members.- Responsible for delivery and success of numerous significant projects, including new provider search, redesigned claims management, new dental portal, Chat and ‘click to call’, population migrations, healthcare reform, mobile app (Health4Me) and health and wellness tools.- Collaborated with external vendor to refresh member portal personas based on user research.- Supported sales efforts by presenting and demonstrating portal capabilities to prospective and current customers. - Monitored and analyzed website feedback to drive incremental website improvements.- Championed move to Agile.
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Consumer Experience DirectorUnitedhealth Group Jul 2005 - Apr 2013UsLed teams focused on Business Analysis, User Experience Design and User Acceptance Testing for UnitedHealthcare's member portal. Led team of User Experience professionals responsible for UnitedHealthcare's provider, broker and employer portals.- Provided user experience strategy and expertise for enterprise projects such as cost transparency and OptumRx integration.- Introduced Axure to User Experience team for creating wireframes, prototypes and detailed User Interface documentation- Led user experience redesign of member portal.- Conducted card sort exercises to determine optimal information architecture.- Designed and facilitated usability tests to iterate on design concepts- Created staffing plan, hired and managed teams of User Experience professionals, Business Analysts and User Acceptance Testers.- Field observer for contextual inquiry study to help understand how members navigate their health care experience.
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Consumer Portal Product ManagerUnitedhealth Group Jun 2003 - Jul 2005UsOversaw 2003 rollout of redesign of myuhc.com, Unitedhealthcare's member portal. Created requirements and wireframes and conducted user acceptance testing for new website features. Built team of user experience designers responsible for designing and conducting usability testing to support site redesign.
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Sr. User Interface ConsultantAquent Jul 1995 - Jun 2003Boston, Ma, Us(Formerly Shamrock Computing Resources, The Registry, Renaissance Worldwide)Led the User Interface Engineering Practice. Designed user interfaces for major clients, facilitated design sessions, conducted heuristic and expert reviews, created style guides , conducted user research including formal and information usability tests, open and closed card sorts and contextual inquiry. Responsible for training and mentoring client staff in user centered design and research techniques.Sample clients/projects included:-Conducted public and client classes on user centered design techniques-Created use cases and wireframes for a health insurance website to enable members to find providers, estimate healthcare costs and learn about health & wellness topics- Designed a case tracking system for subrogation analysts, using user centered design techniques- Conducted a comparative usability for an online banking system- Conducted a usability test as part of a vendor selection process for a call center tool- Utilized usability testing and 'card sort' techniques to influence the redesign of print and online materials for B2C company
Caryn Josephson Skills
Caryn Josephson Education Details
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Luther CollegeComputer Science
Frequently Asked Questions about Caryn Josephson
What company does Caryn Josephson work for?
Caryn Josephson works for Mobē
What is Caryn Josephson's role at the current company?
Caryn Josephson's current role is Sr. Digital Product Manager - Employee Experience.
What is Caryn Josephson's email address?
Caryn Josephson's email address is cb****@****int.com
What schools did Caryn Josephson attend?
Caryn Josephson attended Luther College.
What skills is Caryn Josephson known for?
Caryn Josephson has skills like Heuristic Evaluation, Information Architecture, User Experience, Usability Testing, Usability Engineering, Interaction Design, Process Improvement, User Interface, Usability, Mobile Devices, Requirements Analysis, Wireframes.
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