Cary Pangares Email & Phone Number

Remote

Leading a dispersed workforce that effectively manages annually +30,000 product warranty claims into Salesforce while concurrently leading projects to improve the customer and employee experience

Portland, Or

Led, developed, and managed a team of North American technical service account representatives to effectively promote products, support customer calls, respond to customer inquiries, and manage engineered to order product quotes and orders. Collaboratively working with global customer service, sales teams and other supporting business functional leaders to ensure strategies are being executed, managed, and sustained. Implementing organizational development strategies designed to improve operational performance. Executing changes in procedures, practices, work flows, personnel assignments and equipment to enhance the customer experience.

Portland, Or

Directed the Original Equipment Manufacturing (OEM) global sales operations. Developed metrics and measurements to track progress relative to sales productivity. Established centralized controls and processes to oversee pricing and margins for over 150 customer price lists. Collaborated with product line managers, planning forecasters and customer service representatives to manage on time delivery of customer’s orders. Managed the expense budgets, P&L forecasts and rebate accruals for the OEM category. Coordinated the review and authorizations of all contracts and agreements with the corporate legal team, senior management and customer.

Portland, Oregon Area

Maintained the day-to-day administration for the Microsoft Dynamics Customer Relationship Management (CRM) system while still dedicated to my other Operations Management responsibilities. Coordinated and implemented all process changes, system alterations, reports and security. Created a class room training program to educate all sales, operations, engineering, quality and customer service personnel on how to use CRM. Negotiated pricing for projects completed by a 3rd party Microsoft partner.

Portland, Oregon Area

Managed the North American sales operations for the retail mass merchant and two-step distributor businesses. Maintained sales results tracking while also implementing and monitoring the results of more than 50 sales programs, including trade show discount programs, spiffs, distributor volume pricing programs and product special offers. Managed the expense budgets, P&L forecasts and rebate accruals for these two business categories. Compiled retail competitive sales and distributor inventory data to assist in the review of strategic business initiatives.

Portland, Oregon Area

Directed the North American retail mass merchant business operations. Administered all advertising, marketing and sales expense budgets. Led new product launches, packaging updates, collateral material development, merchandising creation and trade show organization. While maintaining my operations duties I also managed sales responsibilities as an Sales Account Manager for five key corporate customers; Amazon.com, Sears, Ace Hardware, True Value and Orchard Supply Hardware. Uploaded retail part number product data including marketing copy, dimensions and collateral material into customer’s item data management systems as well as the Global Data Systems Network (GDSN). Managed a cross functional team to improve service levels for customer’s delivery performance and inventory turns.

Clackamas, Or

Developed and executed integrated marketing initiatives designed to penetrate and grow six unique product markets. Directed and managed all global corporate communications, public relations, promotions, advertising, online programs and customer service activities. Prepared and managed a multi-million dollar marketing budget in addition to a multi-million dollar co-op program. Effectively managed new product launches and merchandising programs for multiple distribution channels on a national and regional basis. Managed a global customer service and technical service team responsible for all order management, technical questions and product field training.

Clackamas, Oregon

Directed the implementation of the JD Edwards Enterprise Resource Planning (ERP) system on-time and under budget by executing best practice processes for customer service, manufacturing, engineering, quality management, shipping, receiving, accounts payable, accounts receivable, purchasing and planning. Dedicated to the long term ERP project while also managing the Customer Service Department. Successfully negotiated a reduction in the software consultant’s fees while simultaneously improving internal ownership of the system development.