Cary Robbins Email & Phone Number

Burlington, Vermont, United States

Burlington, Vermont Area

Responsible for EDI program design, development, and support for domestic and international customer base and electronic data interactions with retail business partners. Engage business stakeholders to elicit and define business requirements; design, develop, and implement solutions that meet business needs; collaborate with cross-functional teams to develop integrated solutions; collaborate with internal and external business partners to design, develop, test and deploy these solutions; support production systems including analyzing and resolving production problems and end user service requests. Integrate EDI transactions and standards with SAP IDocs and general application integration methods and tools. Interface with multiple departments including Sales, Account Management, Customer Service, Order Management, Logistics, and Finance in defining business requirements and use cases. Support multiple operation locations including corporate headquarters in Burlington, VT, Innsbruck, Austria and Tokyo,Japan as well as retail sites across North America.

Developed EDI technical specs, implemented, streamlined and supported a third-party EDI software (eBridge) package in order to grow clients EDI partner base

Provided software application training and application support for the Intuit Eclipse EDI/ECommerce ERP Software suiteCoordinated the implementation and facilitated training of the software via Web Based Training and provided overall customer support in a call center atmosphereWorked closely with EDI Support team members, Programming, Documentation, Systems and Application Support departments, and QA to ensure a smooth implementation as well as overall stability of productsWorked closely with external EDI Platinum clients including business development, testing, and account managementStayed current on EDI 850, 855, 810, 856 technical documentation specifications and hardware requirements of Intuit Eclipse EDI/ECommerce software products, including new and soon to be released enhancementsCreated internal instructional documentation for the EDI support teamCompared and analyzed client's programs and recommended upgrades as necessary

Involved with streamlining business processes through the testing & development of a third party web-based shipping solution GTNexus.comCaptured data relevant to GTNexus.com for Key Process Indicator purposesFacilitated customer usage and technical issues related to GTNexus.comProvided feedback to the business systems design team to help develop improved processes for administrators and customers of APL.comPromoted and developed APL.com as a unique business tool--part of a team that increased APL's Y2K monthly internet transactions by 41%Tester for all EDI participants incl. queue routing and administrationEvaluated work loads for processing EDI transactionsApplication liaison for system administrators and customer support representativesTelephony and internet liaison for customer support centerDeveloper/designer and administrator for APL-Denver's intranet siteOutstanding Achievements at APL include: Recipient of the Iron Barbie Award from APL Sales Management, "For an invaluable commitment to handling internal and external responsibilities related to the Mattel Toys retail account in the third quarter of 1998."Recognition for having the highest performance score of 22 coworkers on peer feedback evaluations

Bachelor Of Arts (B.A.), International Relations And Affairs

Activities and Societies: University of Colorado - Men's Soccer

Education record