GroupOne creates custom, strategic technology plans to help our clients achieve their visions. We work closely with our clients to ensure their objectives are met and results are recognized. Our client-focused activities are driven by a relentless pursuit of operational excellence.I am a passionate and driven Marketing and Sales expert who has recently joined GroupOne's dynamic leadership team as the Vice President of Revenue Development. In this role, I am responsible for developing and executing GroupOne's revenue growth strategy. Our goal is to drive profitable growth, maximize revenue opportunities, and optimize marketing and sales efforts to generate revenue through our managed services offerings and Microsoft products. My role is critical for aligning our Business Development, Marketing, Product Development, and Account Management functions to achieve revenue targets and enhance our financial performance.

As the Chief Operating Officer, I oversaw the transition of our clients from legacy Microsoft 365 subscriptions to the New Commerce Experience (NCE) Microsoft 365 subscriptions, which amounted to almost 1 million dollars in monthly subscriptions. We accomplished this transition with minimal complications and zero service interruptions. I collaborated with the Sales and Marketing teams to publish our products in the Microsoft Marketplace, which enabled us to gain more visibility with our Managed Microsoft team. I managed the Microsoft incentives, which increased revenue and enlarged margins. I worked with our accounting team to ensure daily accounting tasks were completed and reviewed monthly finance reports with the CEO. Additionally, I conducted a financial analysis every six months and discussed it with the CEO, which drove changes in Service Delivery, Sales, and Operations. I worked with the HR team to create new job descriptions, including the People Analyzer from the Traction methodology (EOS). We moved from a COLA-based employee compensation plan to a merit-based program with training paths and promotions. I introduced the Client Success Manager position to enhance client retention and satisfaction, increasing the monthly recurring revenue of third-party and support services. Key Achievements: • Contributed to a 20% year-over-year revenue growth from 8 million to 20 million last year.• Improved profits for the company by reducing expenses and increasing revenues through Microsoft incentives, third-party products, and support services.• Increased cash flow by implementing new Accounts Receivable policies and shortening A/R turnover.• Increased employee satisfaction by introducing job descriptions, quarterly one-on-ones, and annual reviews.• Enhanced client satisfaction by introducing the Client Success Manager position and monitoring the analytics of our CSAT and Net Promoter Score.

As the Director of Revenue Development, I collaborated with all company departments to create new services and generate revenue streams. I gathered feedback from our mid-enterprise clients and their IT teams to understand their challenges. I then worked with our technology teams to develop solutions that addressed their issues. After that, I collaborated with our operational teams to establish pricing strategies and processes to launch these solutions in the market. Finally, I worked with our Sales and Marketing teams to design and implement demand-generating strategies and sales processes. Throughout the process, I established analytical KPIs to measure the effectiveness of each step and ensure revenue growth and client satisfaction as forecasted.Key Achievements:• Created Support packages for Microsoft 365, Azure, Team Voice, and Cloud pc• Created a Service Desk and defined all the processes and workflows based on ITIL standards• Created repeatable project templates for our most common projects, such as Migrations to Microsoft 365 and Azure,• Created a Project Desk and defined all the processes and workflows based on PMI standards.• New products and services helped the company grow the company's revenue consistently by 20% every year.

I started with NuMSP as a sales manager for the Sacramento office but quickly moved to the Regional Sales Manager for the West, which included leading the sales teams in Northern California, Southern California, Idaho, and New Mexico. Utilizing inspirational and motivational leadership techniques, I helped each local sales manager and their team to obtain their goals through continuous sales process coaching and training. Accountability was the key to each team’s success. In collaboration with the Director of Sales, I helped develop tools for the sales managers to quantify our sales process. These tools helped business development managers improve their execution of the sales process, resulting in higher close percentages.Key Achievements:• Guided the Sacramento sales team to leading all sales teams in monthly recurring revenue growth in 2019• Grew monthly recurring revenue within my territory by 30% in 2019• Made the Channel Futures MSP 501 list at number 74 in the first year of our operation• Ranked number 8 on the Sacramento Business Journal Top 25 list for IT Consulting Companies• Recruited, hired, and trained new sales teams in all four markets within my territory• 120% of my annual quota for monthly recurring revenue in 2019• 116% of my annual quota for product sales in 2019

My career path at Aperio took me into operations, starting with Sales Operations. As mentioned in my previous position, I developed several processes to help the sales and marketing teams obtain company revenue goals. It was a natural progression for me to start working with developing internal Sales & Marketing Operating processes and working with our CRM applications to build workflows, automation, and analytics. I then took over our Services Delivery, overhauled our onsite break-fix model, and moved personnel into an MSP Service Desk and Project Desk model. I developed all new processes for each department based on ITIL. I worked with our internal DevOps teams to implement an ITSM application to create ticket workflows, automation, and analytics to streamline and manage each team. I worked with the Human Resources teams to develop more straightforward job descriptions and training paths for all positions so that all employees would have a clear career path. We also established quarterly employee one-on-ones and yearly reviews to establish and check progress on career goals. I worked with the Accounting department to manage expenses and profitability to maximize our EBITDA and performed quarterly financial analyses.Key Achievements:• Maintained consistent yearly sales growth from $300,000 to over 2.4 million since our inception• Grew Monthly Recurring Revenue to $115,000.00• Grew company brand and name recognition through sponsorships and event participation• Won the Microsoft Small Business Excellence Award for our unique and creative marketing campaigns• Ranked number 11 on the Sacramento Business Journal Top 25 list for IT Consulting Companies• Transitioned Aperio from a transitional Break-Fix IT support model to a Managed Services Provider

My technical background and business experience enable me to pinpoint fundamental problems and service gaps in different industries, specifically in the small to mid-enterprise markets. As the VP of Sales & Marketing, I developed an overall sales strategy highlighting our solutions to address these issues. I designed a training curriculum and trained the business development team in sales strategy and processes. I established a methodology to hold the team accountable and coached them to improve their performance. My technical background allowed me to create unique marketing campaigns using social media, blogs, and events, which generated numerous qualified leads that our team successfully closed, penetrating new markets. Using sales forecasts and metrics, we reported monthly on the success of the campaigns and business development team, which helped predict overall revenue growth.Key Achievements:• Maintained consistent yearly sales growth from $300,000 to over 2.4 million since our inception• Grew Monthly Recurring Revenue to $115,000.00• Grew company brand and name recognition through sponsorships and event participation• Won the Microsoft Small Business Excellence Award for our unique and creative marketing campaigns• Ranked number 11 on the Sacramento Business Journal Top 25 list for I.T. Consulting Companies• 120% of my annual quota for monthly recurring revenue in 2018• 125% of my annual quota for product sales in 2018

During my time at QuikNet, my primary responsibility was to perform on-site installations and configurations of broadband and WiFi equipment for business subscribers. I also guided the business subscribers' IT staff regarding configuring their networks and servers to utilize our services. I ensured prompt response to network issues and conducted preventative maintenance and proactive network repairs, even outside regular business hours, when required. I was responsible for troubleshooting physical layer problems at the business subscribers' site. I resolved IP service-related issues like DNS, WINS, FTP, WWW, SMTP, RDP, SSL, and others. Additionally, I maintained the backhaul network and repaired any network outages.Key Achievements:• Developed new services, which increased new revenue streams from existing business subscribers• Established a Sales Engineer position to help the Business Development Team shorten sales cycles• Developed support procedures to streamline problem resolutions for business subscribers• Worked with our NOC engineers to design and upgrade the backhaul network for increased reliability• Increased business subscribers' overall satisfaction

As a System Administrator at one of the pioneering System Integrators in Northern California, I had the opportunity to enhance my technical and business knowledge. My job involved installing, configuring, operating, and maintaining hardware and software-related infrastructure for clients. I also contributed to technical research and development to ensure our client's IT infrastructure was continuously innovated, giving them a competitive edge in their respective markets. I provided ongoing business analysis to ensure that their hardware, operating systems, software systems, and related procedures complied with their organizational goals, processes, and procedures. Additionally, I prepared technology roadmaps each year to help clients plan and allocate funds for upcoming projects.Key Achievements:• Developed installation procedures and protocols for workstation and server rollouts• Improved methodologies and protocols for the help desk.• Developed and maintained a driver, update, and service pack library• Developed backup, restore, and disaster recovery procedures for the entire client base• Obtained several sales and technical certifications from various software and hardware vendors