Over 25 years’ experience within the Advice / Voluntary Sector from Front-Line Advice to Management and Consultancy.Key Skills:Business Planning, Policy Writing, Quality Mark Compliance, Advocacy, Legal Advice, Organisational Change Management, Strategic Planning, Fundraising, Training, Workshop Facilitation, Commissioning for Services Compliance, Project Management, Casework Management Solutions.- 18 years experience as Consultant working within the Legal Services Commission criteria supporting agencies through audits with LSC Specialist/General Help Quality Marks and currently the Advice Quality Standard (AQS), including delivering training courses and workshops.- 14 years Policy and Procedures writing and researching.- 4 years experience of Management Committee responsibilities. Dealing with Business Planning, Personnel, Finance and Budgets.- 8 years experience of direct Advice Work including 4 years as Welfare Rights Specialist; extensive casework, tribunal representation, supervision of staff/volunteers.- Excellent organisational skills, strong people focus, excellent communicator, excellent attention to detail, work well with all levels of organisation, good experience of working with Local Councils/Councillors/MP’s/Funders etc.
St Pauls Advice Centre
View- Website:
- stpaulsadvice.org.uk
- Employees:
- 12
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Deputy Executive DirectorSt Pauls Advice CentreBristol, Gb -
Operations And Finance ManagerSt Pauls Advice Centre Dec 2023 - PresentBristol, England, United Kingdom -
Acting Executive DirectorSt Pauls Advice Centre Sep 2024 - Oct 2024City Of Bristol, England, United Kingdom -
Freelance Consultant Within The Advice SectorSelf-Employed Aug 2005 - PresentBristol, United KingdomSupporting Charities/VCSE organisations with development and achieving quality standards, mostly within the legal advice sector, plus extensive experience with mental health, domestic abuse and sexual abuse support providers.
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Acting Chief Executive OfficerSouth Bristol Advice Services Aug 2024 - Sep 2024City Of Bristol, England, United Kingdom -
Policy WriterAcfa: The Advice Network Jan 2010 - Sep 2024Bristol, United Kingdom• Writing and Updating Policies for ACFA Resource Library.• Producing legal updates as and when changes occur.• Researching legislation to ensure Advice Agencies are compliant with Employment Regulations and best practice etc.
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Operations And Development ManagerHousing Matters (Bristol) Jan 2021 - Jun 2023Bristol, England, United Kingdom -
Quality Assurance Consultant / Senior Management TeamMissing Link Housing Association Oct 2012 - Apr 2020Bristol, United KingdomAdvice Quality Standard application preparation & submission - Advice with Casework levelReview of working practices to ensure compliance with AQSLeading organisational change to implement quality assurance across all the organisations servicesOffice of the Immigration Services Commissioner (OISC) registration & co-ordination of trainingResearch & trials into various Case Management Systems including Oasis, On Track, Charity Log, AdvicePro, Casetrack, PalomaProcurement and implementation of Case Management System and change management from paper to electronic to ensure data and monitoring requirements metCommissioning compliance for tendering for services and bid writingExtensive Policy and Procedures programme of renewalGDPR and Data Protection compliance and training programme
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Advice Quality Standard AssessorRecognising Excellence Aug 2016 - Oct 2017 -
Consultant And TrainerAdvice Services Alliance Dec 2014 - Dec 2016Developing and delivering Advice Quality Standard (AQS) training to various agencies.Offering follow-up consultancy and development work with agencies to achieve the AQS. -
Legal Advice SupervisorAvon And Bristol Law Centre Sep 2013 - Sep 2016Bristol, United Kingdom• Legal Advice & Tribunal Representation for Employment and Support Allowance (ESA) Appeals• Writing Legal Submissions• Advice to clients on the law and appeals process• Supervising and Training Law Students -
ConsultantSouth Glos Youth Housing Jan 2012 - Jul 2013Bristol, United Kingdom• Consultant to Manager for merger of two charities to form SGYH• Due diligence of process for Charity Commission submissions• Due diligence of process for Companies House submissions• TUPE of staff and Employment Contract renewals• Production of Business Plan• Training audits and organisation of training• Banking and Re-mortgaging applications• Full policy overhaul
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Assistant To Chief Executive OfficerNorth Bristol Advice Centre Nov 2005 - Oct 2011Bristol, United Kingdom• Consultancy to CEO.• Office Manual/Procedures writing, researching and updating. • Staff Handbook writing, researching and updating: Writing and researching policies in line with current statutory legislation and new policies such as Redundancy Policy and Sickness Management Policy, Equality & Diversity Policy etc. All these policies are now available from the Advice Network for all members of Advice Centres for Avon to download and use.• Annual Report and Business Plan co-ordinating, editing and producing.• Funding and Tendering Applications to Legal Services Commission and Bristol City Council in addition to many Trusts & Foundations.• Applications to Office of Immigration Commissioners for OISC registration and compliance with criteria.• Production of various publicity materials from service leaflets to requests for legacies etc.• Co-ordination of AGM’s etc.. -
Triage Advice WorkerNorth Bristol Advice Centre Nov 2005 - Dec 2009Bristol, United Kingdom• Providing triage drop-in advice sessions – Welfare Benefits and General advice including Welfare Rights, Debt, Housing, Immigration, Employment and Consumer issues.
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ConsultantSt Paul'S Advice Centre Mar 2010 - May 2010Bristol, United KingdomQuality Auditing:• Office Manual/Procedures writing. Reviews in line with the Legal Services Commission (LSC) criteria, including Specialist and Generalist Quality Mark Standards.• Audit of Internal Procedures in preparation for LSC Quality Audit.• St Pauls Advice Centre passed with special commendation from LSC Auditors.
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AdministratorAdvice Centres For Avon Aug 2005 - Sep 2008Bristol, United Kingdom• Administration of Membership for ACFA (over 50 members).• Involved in Website Design.• Implementation of Referral Systems.• Distribution of mailings/minutes.• AGM organisation etc.
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Locum Welfare Rights Advice WorkerEast Bristol Advice Services Jun 2006 - Sep 2006Bristol, United Kingdom• Working with the Outreach Team providing a Home Visiting Service for a take-up campaign for Welfare Benefits for older people.• Set up new systems for drop-in triage advice sessions.• Facilitated Planning/Away Day.
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Company Director/TrusteeSt Paul'S Advice Centre Jul 2002 - Jan 2006Bristol, United Kingdom• Dealing with business planning, personnel, finance and budget issues. • Keeping procedures and practices up to date and in line with Funder requirements and writing new policies as required.• Staff Supervision and involved in resolution of staff disputes, grievances and disciplinary proceedings.
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Specialist Welfare Rights Advice WorkerSt Paul'S Advice Centre Sep 1998 - Jul 2002Bristol, United Kingdom• Specialist Welfare Rights Advice (LSC Contract). During this time I held a caseload of approximately 50 – 60 cases at any one time and represented clients to Tribunal level and appeals to the Social Security Commissioners. • I achieved the Community Legal Services Supervisor status. • I was responsible for carrying out Independent File Reviews in line with the CLS standards.
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Acting ManagerSt Paul'S Advice Centre 1999 - 2000Bristol, United Kingdom• Managing a busy Advice Centre.• Staff Supervision and Management of Personnel, Finance, Service Delivery, Fundraising, Monitoring Statistics, Strategic Development, Project Management.
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Locum Welfare Rights Advice WorkerNorth Bristol Advice Centre Nov 2004 - Jun 2005Bristol, United Kingdom• Drop-in, Appointment and Home Visiting Service providing Welfare Rights Advice - Casework and Tribunal Representation.
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Advice WorkerSt Paul'S Advice Centre May 1998 - Sep 1998Bristol, United Kingdom• General Advice, including Welfare Rights, Debt, Housing, Immigration, Employment and Consumer issues.
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Advice WorkerBristol Citizen'S Advice Bureau Sep 1997 - May 1998Bristol, United Kingdom• General Advice, including Welfare Rights, Debt, Housing, Immigration, Employment and Consumer issues
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Information & Support WorkerOff The Record Bristol 1997 - 1998Bristol, United Kingdom• Information and Support to the under 25’s, including drop-in’s, Nightstop referrals and helpline support.
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Facilitator/Co-Ordinator/Helpline Support WorkerBristol Women'S Aid 1996 - 1997Bristol, United Kingdom• Domestic Violence Support Group Co-Ordinator in Knowle West.• Help and Support to Women suffering Domestic Violence.• Support to women and children staying in Refuges.
Cas Brooks Education Details
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Backwell Comprehensive School -
Brunel Technical CollegeSociology, Psychology & Maths -
South Bristol CollegeLaw
Frequently Asked Questions about Cas Brooks
What company does Cas Brooks work for?
Cas Brooks works for St Pauls Advice Centre
What is Cas Brooks's role at the current company?
Cas Brooks's current role is Deputy Executive Director.
What schools did Cas Brooks attend?
Cas Brooks attended Backwell Comprehensive School, Brunel Technical College, South Bristol College.
Who are Cas Brooks's colleagues?
Cas Brooks's colleagues are Pauline Sandell.
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Cas Brooks
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Cas Brooks
Foxborough (Foxboro), Ma
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