Manager of Portfolio and Strategic Project Management• Responsible for managing projects and implementing technical solutions that improve health care outcomes for BCBSMs key and large groups.• Lead projects of high business complexity. Define project objectives, identify resources needed, and monitor projects from inception to completion.• Plan projects, establish timelines, and produce status reports. Create and present executive level reports, budget reports, and project metrics. • Lead cross-functional teams and mentor team members on project management related issues. Maximize engagement between business and technology by aligning IT capabilities to solve business problems.• Establish strong business relationships with internal and external stakeholders, recommend and implement process changes and establish best practices for continuous improvement. • Coordinate development efforts with IT to implement Agile projects and conduct sprint reviews. • Ensure SLAs between business, IT and external vendors are met.• Execute IT and Business projects in the following areas: Market Solutions, Performance Office, eBusiness, Claims Systems, CDH, Glidepath and Member Advocacy Reporting.

Analyzed business requirements and implemented system enhancements for DTE Customer Service IVR systems.• Defined the scope of Customer Service projects, gathered requirements, developed use cases, and managed execution of project deliverables.• Developed test strategies, test plans and test cases. Monitored testing progress to ensure defects, issues and risks were identified and resolved in a timely manner. • Projects resulted in the enhancement of a critical customer service and IVR system that was recognized as "Best in Industry" Performance and ranked #1 in the industry for Functionality, Usability and Aesthetics.

Developed business requirements and use cases for internal and external clients. Performed system testing and prepared UAT test cases in preparation for business readiness.• Researched, analyzed, and evaluated data from existing business processes to identify potential trends and issues. • Assisted in the management and monitoring of multiple projects simultaneously by establishing project plans and communicating status.• Facilitated JAD sessions with stakeholders and SMEs to identify projects for system automation.• Successfully delivered testing solutions using the Compuware Quality Point testing methodologies and tools.