Casaundra Bell Locklear Email & Phone Number

Lumberton, Nc

Communicated regularly with collections supervisor on status of problem accounts.Knowledgeable of collection practices and federal/ state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)Followed standardized collection procedures for all assigned accounts and exercised good judgment in handling more difficult problem accounts.Possessed excellent understanding of internal processes and regulatory requirements surrounding collections.Handled processing and collections for assigned queues requiring special handling.Assisted with training for new Collections Representatives to ensure strong understanding of collection policies, processes and systems.Demonstrated proficiency in basic computer applications, such as Microsoft Office Software ProductsIndependently put together team building and bonding activities to motivate all employees Motivated employees to reach and maintain monthly Institution set goals

Lumberton, North Carolina, United States

Collected on delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Made supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.