Case Smith Email & Phone Number

Ballston Spa, Ny, Us

Malta, New York, United States

Current Role:Lead a team of 5 people on D-shift. - Prioritized NPI, DOM, and Key lots through Test to meet customer timelines. - Assigned toolset adjustments when needed based on WIP or when Manufacturing Ops aligned on current tool allocation to meet FOUT KPIs. - Investigated, escalated, and delegated tasks when Test was flagged in Defect Feedback System Cases. - Partnered with equipment team to investigate inhibits affecting fleet performance and delegated action items to team. - Escalated extended hold times and potential Q-Time expirations to lot owners to prevent DOM escalation. - Trained to review and approve ERFs for Test.Previous Role:- Investigated probe cards and wide area polishing plates for Defect Feedback System Cases, inhibits, and those which failed quality assessment. - Improved probe card technician on the job training checklist. - Trained on then performed scheduled maintenance for the PRVX4 Analyzer.

Malta, New York, United States

- Lead a team of 7 people on C-shift. - Prioritized NPI, DOM, and Key lots through Test to meet customer timelines. - Assigned toolset adjustments when needed based on WIP or when Manufacturing Ops aligned on current tool allocation to meet FOUT KPIs. - Investigated, escalated, and delegated tasks when Test was flagged in Defect Feedback System Cases. - Partnered with equipment team to investigate inhibits affecting fleet performance and delegated action items to team. - Escalated extended hold times and potential Q-Time expirations to lot owners to prevent DOM escalation. - Trained to review and approve ERFs for Test.

Malta, New York

- Successfully studied FormFactor MEMs type probe card for a resistance issue that provided short term and long-term solutions which led PCE team to qualify Celadon type probe card for RS. - Collected data and created reports for probe card engineers on probe card lifetime extension. - Submitted investigative reports and emails highlighting potential risks with probe card behavior, PRVX4 Analyzer behavior, and quality control for polishing paper. - Performed quality assurance on probe cards including Form Factor and Celadon.

Malta, New York

- Monitored incoming WIP, tester availability, and made productions changes necessary to meet WIP demands and Test KPIs. - Answered, delegated, and escalated factory system equipment alarms within an hour of the event. - Investigated and determined root cause for idle tools and holds.

United States

-Backup Shift Lead. Assisted with additional customer service when other technicians needed help. Ensured orders were being fulfilled and delivered on time. Delegated tasks to other techs when high priority tasks came up. -Troubleshooting and correcting root cause for missing packages and parts. - Developed customer feedback system which led to increased initial request accuracy, exceeding KPI for the year.