• Jamf 100 and 170 Courses successfully completed• Jamf / Intune / Azure / Endpoint / Apple Business Manager / MDM Administration• Package and virtualize applications based on packaging requirements, installation instructions and chosen packaging method utilizing provided tools• Package and deploy desktop applications for Windows, Jamf and Tanium as well as MDM (iPhone and Android)• Create unassisted installs for updating software, uninstalling/ installing new software and install custom desktop configurations• Script and virtualize applications for automated delivery using Jamf and Intune• Script packaging using Powershell to facilitate automated installation and uninstall of packaged applications• Generate comprehensive installation documentation for each package request that can be leveraged by several teams for delivery and support• Repackage applications as needed whether during Software Certification User Acceptance Testing or after• Test native software installation to ensure there are no conflicts or issues• Copy package or registered applications to software depots upon successful completion of UAT• Execute error logging/debugging and Powershell scripting• Solid understanding of Microsoft client/server platforms, network impacts on Jamf, Intune, SCCM, Powershell• Perform deployment, collections, and task sequences using deployment tools using Jamf and Intune• Manage and prioritize work queue via Software Certification SharePoint site• Keep Software Certification Lead informed regarding all issues/roadblocks• Detailed closure notes within client incident management tools for collaboration between impacted stakeholders regarding problems and resolution with applications packaging• Provide Tier III support for Service Desk/Field Service Technicians to resolve application packaging issues identified and for MacBooks.

• Troubleshoot SCCM for specific issues related to both client and backend.• 4th level troubleshooting support for software deployments and SCCM related issues• SCCM client and backend maintenance and upgrades• Software packaging for tweaking existing packages and create new using Powershell, VBScript• Served as 4th level support for escalated client troubleshooting• Created and deployed scripts for hotfixes or as needed for various functions• Monitored software deployments• Developed in house tools to optimize client troubleshooting and reporting• Monitored SCCM Platform health and mitigate identified problems• Managed and monitored deployment of all software, patches, critical updates and service packs on a timely basis in a physical and virtual environment• Monitored health of distribution points as well as content being distributed throughout the enterprise• Windows 10 64-bit software packaging and testing• Provided hardware and software recommendations• Active Directory / Group Policy Management

• Built unattended software installation packages for Windows 7 64-bit using the latest version of AdminStudio and App-V for automated deployment in a large enterprise environment via SCCM• Created and manipulated transform files and configuration files used by software installation titles• Researched and reverse engineered software installations and removals, software testing and QA operations

• Worked in applying Windows 7 Operating System Deployment (OSD) strategies using LTI on tablets for BackOffice PC's in retail store locations located throughout the country• Worked with Microsoft Deployment Toolkit (MDT) to accelerate and automate deployment• Worked with PGP Universal Server and PGP Desktop administration and deployment• Assisted in the planning, implementation and technical manuals for remote software deployment to customer's desktop computers with minimal disruption to the customer• Provided technical assistance in construction and maintenance of a corporate standard Laplet• Worked on OS deployment including image management and task sequences• Implemented custom GPO's in a DEV Lab environment• Created virtual labs for testing of GPO's• Root Cause Analysis

• Root Cause Analysis of SCCM 2012 R2 server, clients and OSD deployments• Win 7 / Win 8 Operating System Administration• Worked with deployment tools via MDT, USMT, SCCM, Altiris• Worked with deployment methodologies (ZTI, LTI, HTI and UDI)• Worked with Active Directory and Windows Servers• Worked with networking concepts• Created custom hardware and software discovery reports• Created deployment schedules, image assessment and image validation reports• Smoke and functionality testing of Win7 applications on new Win7 image

• Build software installation packages for Windows 7 and 8 using the latest version of Citrix XenApp and App-V for automated deployment in a large enterprise environment via systems management tool• Deploy software via Systems Management tools: LANDesk Management Suite, Microsoft SCCM, Symantec Altiris, Dell Kace• Creation and manipulation of transform files and configuration files used by software installation titles• Research and reverse engineer software installations and removals• Work with virtual desktop solutions such as VMware Workstations, ESXi and Microsoft HyperV• Create documentation installation procedures• Software testing and QA operations• Advanced windows installer troubleshooting (Root Cause Analysis)

• Root cause analysis with SCCM 2012 Infrastructure• Application portfolio management• Managing the applications list• Organizing packaging requests• Preparation of Installation media for upload to MSSM• Preparation of Installation documentation for upload to MSSM• Monitoring of the MSSM Portal & Responding to Issues• Coordinating Manatt testing of completed packages and task sequences• Communicating Application portfolio and packaging status to PMs and team members• Assist with access issues for support teams• Troubleshoot issues with remote control of clients• Troubleshoot 1E Nomad/Wakeup/PXE issues

• Worked in applying Operating System Deployment (OSD) deployment strategies using Zero-Touch and Light Touch• Worked with Microsoft Deployment Toolkit (MDT) to accelerate and automate deployment• Worked with workstation automation tasks utilizing VBScripts and WiseScripts• Worked with User State Migration Tool (USMT) and offline migration• Assisted and consulted with development of Windows 7 packaging using AdminStudio and WiseScripts• Assisted with development, testing and implementation of the Windows 7 deployment process and with the contingency plan for recovery in the event of a migration failure per devices• Assisted in the planning and implementation of remote software deployment to customer's desktop computers via SCCM deployment services with minimal disruption to the customer• Provided technical assistance in construction and maintenance of a corporate standard desktop and laptop• Provided strong understanding of Systems Management concepts• Worked on OS deployment including image management and task sequences• Worked on hardware and hardware concepts including driver management• Worked in a team-oriented, collaborative environment

• Worked closely with the systems architect and software manager to ensure the requirements are properly incorporated into the internal, physical design of the system• Worked closely with the testing manager to ensure that test cases are properly defined• Functioned in a technical leadership role throughout the lifecycle of the project• Interviewed end users to understand current application problems and/or future business application needs• Interacted with technical community to translate business needs into the external, logical system design• Analyzed workflow of current and proposed systems and makes recommendations based on complexity of implementation, use, or cost• Decomposed system into its functional design• Prepared the Systems Requirements Specifications (SRS), conducts formal reviews, and obtains user sign off on the requirements• Enterprise class workstation management in a predominantly Windows environment• PC application packaging and automated deployment using SMS and SCCM• Desktop Hardware and Software Testing, Evaluations, Packaging, SW Deployment and Documentation• SCCM System/Database Maintenance• Workstation security management knowledge including AV, Full Disk Encryption, Device Management/Control, Firewall• Remote network access knowledge• Worked with hardware and software asset management tools• 3rd level technical support including diagnosing complex problems and coordinating support from vendors• Contacted vendors for escalation purposes• Worked on projects as a team member and small project coordination

• Remote and onsite SCCM Administration includes monitoring and repairing client health, software and security patch deployments, custom reporting. Performed Deep Root Cause Analysis of SCCM enterprise deployment failures.• Remote and onsite Application packaging and repackaging for Windows 7 32-bit using the latest version of Wise Package Studio for silent deployment in a large enterprise environment using SCCM.• Create custom MSI's with setup capture, create custom actions, ICE validate all MSI packages using Best Practices.• Automate installs using Batch, WiseScript and VBScript.• Work on improving the process for creating a software library, version control, change control and directory structure. • Microsoft security patch management analysis, scripting, deployment and failure root cause enterprise wide• Troubleshooting, configurations and deployment of Windows 7 in a large financial enterprise environment• Advanced troubleshooting and Root Cause Analysis of PC operating systems, clients, application deployments and end point in a large financial enterprise environment• Scripting & Automation Utilizing tools using Batch, AutoIT, VBscript, SCCM, Task Sequencing, Deployment, Microsoft Imaging ImageX, SCCM WIM Imaging, WDS• Advanced windows installer troubleshooting (Root Cause Analysis)• Virtualization of PCs & Virtual Desktop infrastructure• Security and Group Policy Management (GPO and OU)• EminentWare and WSUS Server architecture and administrations

• Responsible for developing and maintaining Enterprise OS images and software deployment methodologies for Windows 7, XP, Vista, Terminal Server, Citrix, Server 2003/2008 in large deployments of 10,000 seats plus and be able to work in a highly demanding and rapidly growing global organization• Develop automated process to deliver and customize applications for zero touch deployments using industry best practices• Provided analysis, design, development, implementation, testing, monitoring, maintenance, production support, and documentation• Develop, maintain, implement and test the standard desktop and laptop images• Maintain state-of-the-art knowledge of desktop hardware and software capabilities, and functionality through direct contact with manufacturers, developers, and vendors• Create scripts, batch files, or other programs to customize software deployment, test application packages, and document results• Scripting & Automation utilizing tools using HTA, USMT, WMI, Powershell, Perl, Windows Scripting Hosts, Batch, AutoIT, VBscript, Task Sequencing, SCCM WIM Imaging, MDT• SCCM Administration includes monitoring and repairing client health, software and security patch deployments, custom reporting. Perform Root Cause Analysis of SCCM enterprise deployment failures• Application packaging and repackaging for Windows 7 32-bit using the latest version of Wise Package Studio for silent deployment in a large enterprise environment using SCCM• Provide leadership and mentoring for Technical/Desktop Support including assistance with complex problem resolution and training on standard desktop functionality• Responsible for developing lifecycle management processes of all enterprise applications and Operating systems for Laptops and Desktops • Work with Application virtualization tools and deployment of virtualize applications• Work with dell driver packages for Dell laptop, desktop, and servers

• Microsoft security patch management analysis, scripting, deployment and failure root cause enterprise wide• Troubleshooting, configurations and deployment of Windows XP and Windows 7 in a large financial enterprise environment• Advanced troubleshooting and Root Cause Analysis of PC operating systems, clients, application deployments and end point in a large financial enterprise environment• Scripting & Automation Utilizing tools using AutoIT, VBscript, VB.net, PowerShell, PowerCLI, SCCM, Task Sequencing, Deployment, Microsoft Imaging ImageX, SCCM WIM Imaging• Microsoft Office deployments enterprise wide• Advanced windows installer troubleshooting (Root Cause Analysis)• Virtualization of PCs & Virtual Desktop infrastructure

• Strong PC and Infrastructure troubleshooting skills includes working with clients and vendors to diagnose and resolve problems focused on PC Desktops running Windows 2000, Windows XP and Windows 7. Superior support skills in solving PC desktop issues that may affect the deployment of applications such as configuring middleware (ODBC, Oracle client) resolving DLL conflicts, registry settings, recognizing applications that exhibit problems such as: missing components, incorrectly configured middleware, differentiate problems that stem from an application and not an install program.• Provided advanced software packaging services to build MSI installations using Wise Package Studio to address first time installs and upgrades from scratch, repackaging of commercial and internal software affecting the enterprise.• Performed rigorous compatibility and certification testing of commercial desktop software and hardware on various platforms across various operating systems. Testing will require identifying and resolving conflicts with other MSI packages from commercial vendors and internally developed applications.• Experience with App-V and Citrix XenApp packaging and sequencing.• Experience with Wise Package Studio providing advanced packaging services including commercial off the shelf and internally built packages. • Experience with supporting Windows 2000, Windows XP and Windows 7 operating system in an enterprise • Trouble shooting experience of PC hardware, applications, and operating systems.• Software packaging and Compatibility testing • Package and re-package installations for deployment to Windows 2000, Windows XP and Windows 7 devices via SCCM and Tivoli. • Provided compatibility and certification testing of commercial desktop software and hardware on various platforms across various operating systems.

• Application packaging and repackaging for Windows 7 using the latest version of Wise Package Studio and App-V for silent deployment and virtualization at a Nuclear Generating Station using SCCM and App-V Server.• Create custom MSI's with setup capture, create custom actions, ICE validate all MSI packages using Best Practices.• Automate installs using WiseScript, VBScript and Batch files.• Work on improving the process for creating a software library, version control, change control and directory structure.• SCCM Administration includes monitoring, repairing client health, software deployments on Windows 7.

• SCCM Administration includes monitoring and repairing client health, software and security patch deployments, custom reporting. Performed Deep Root Cause Analysis of SCCM enterprise deployment failures for Microsoft.• Application packaging and repackaging for Vista 32-bit using the latest version of AdminStudio for silent deployment in a large enterprise environment using SCCM and 1e Shopping Software Catalog.• Create custom MSI's with setup capture, create custom actions, ICE validate all MSI packages using Best Practices.• Automate installs using WiseScript and VBScript.• Work on improving the process for creating a software library, version control, change control and directory structure.

• Development and implementation of Sensitive Compartmented Information Facilities (SCIF) for NASA and Department Of Defense. Advanced implementation and deployment of high-end Unix Compute Clusters with Windows Server domain environment. Install Windows Vista 64-bit to High-End Dell Engineering Workstations to increase processing power for Pro/Engineer, ANSYS and other advanced engineering applications specifically for applications that design the Space Shuttle Main Engines for NASA and Weaponry for Department Of Defense.• Responsible for workstation configuration, including but not limited to Group Policy settings, Windows Vista imaging, deployment strategies, migration strategies, and user interface management.• Identifying and implementing solutions for interoperability between Windows and UNIX network file systems.• Responsible for automating engineering application installations, updates and licensing by utilizing WISE and AdminStudio for packaging and FlexNet for licensing.• Repackage software for deployment to Engineering desktops using Software Express.• Install and troubleshoot engineering software on PC's as well as Linux and Unix servers.• Manage and install software licenses on Windows and Unix servers, including administration of FlexNet.• Provide second-level end user support to resolve operating system, hardware, and Engineering application integration.

• Software application packaging and repackaging using the latest version of Wise Package Studio (WPS) for silent deployment with SCCM/SMS in a large enterprise environment.• Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices.• Helped in defining and implementing application packaging, testing and deployment processes.• Researched and developed application packaging standards for company• Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using Microsoft SCCM/SMS.• Worked on improving the process for creating a software library, version control, change control and directory structure. • Installed and configured SCCM 2008 server along with all pre-requisites for the company. • Worked on improving the package analysis and testing procedures.• Created, cleaned up and maintained over 400 application packages in Wise and SMS.

• Software application packaging and repackaging using the latest version of Wise Package Studio (WPS) for silent deployment with IBM Tivoli in a 350,000+ user environment.• Created custom MSI's with setup capture, created custom actions, component and table editing, ICE validated all MSI packages using Packaging Best Practices.• Helped in defining and implementing application packaging, testing and deployment processes.• Worked with development teams to ensure packages are created as per the company standards.• Worked with business units to streamline their software packaging and release process.• Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using Tivoli.• Worked with RM’s to take their product through the packaging process and automate the installation for easy deployment of their products according to the company standards.• Created and maintained over 100 application packages in Wise and IBM Tivoli.

• Team Lead for packaging department consisting of 7 personnel.• Consistently met SLA (Service Level Agreements) every month at 100%.• Software application packaging and repackaging using Wise Package Studio for silent deployment with HP OpenView (Radia) in a large enterprise environment.• Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices.• Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using HP OpenView (Radia).• Created over 100 application packages in Wise and HP OpenView (Radia).• Lead Support Manager for Level 5 Support Services.• Issue handling and resolution for Level 5 Technical Support, document support issues, update Remedy with updates and resolution, communication of resolution information to support organizations.

• Software application packaging and repackaging of clinical and enterprise software using AdminStudio (Installshield) for silent deployment with SMS in a large enterprise environment.• Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices.• Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using Microsoft SMS 2003.• Setup SMS deployments and coordinated rollouts. • Created, cleaned up and maintained over 150 application packages in AdminStudio (InstallShield) and SMS.• Provided Level 5 maintenance• Created and administered custom SQL queries and databases.• The responsibilities include the base workstation standards, workstation deployment methods using Microsoft SMS 2003.• Anti-Virus management server administrations.• AD design, maintenance & troubleshooting.

Worked with various clients in the IT space

• Developed and maintained the Internet Division generating over ten million in sports memorabilia sales in my division unrivaled.• Created and maintained company website.

• Setup and maintained internal network of PC's and MAC's for connection to Imagesetter for film output plus file servers and print servers. • Computer designed graphics at a commercial lithograph company• Created, maintained and hosted several customers' websites.

• Worked in Investigations Department as an intern for pawn shop detail by entering in serial numbers of merchandise from pawn shop receipts in to the computer that was connected to the main Sacramento database to determine if the property was reported stolen. If perhaps it was reported stolen, then I would assign a detective to make an arrest warrant.• Worked in the Fiscal Department on a Microsoft Excel spreadsheet handling the payroll for all the police officers and crossing guards.• Worked with the “Drug Use Is Life Abuse” campaign office as volunteer educating kids to stay away from drugs and to stay in school.• Public Speaking to high schools around Orange County, CA on the importance of staying in school and staying drug free.

• Responsible for supporting sales through review and release of suspect orders by evaluating their authenticity. • Responsible for protection of Direct Sales assets from internal and external losses.• Consults with Loss Prevention Specialist and Operations Supervisor or Coordinator when customer retention is at risk. • Monitor suspect activity and blocks customer information appropriately.• Informed the Direct Sales Loss Prevention Specialist, Operations Coordinator or Supervisor informed of work volumes and provides feedback and suggestions to ensure Loss Prevention efforts are adequate to prevent losses and retain valid sales.