• Provided the Initial product vision, tech architecture, implementation for a service provider - homeowner connection app. • Implementation in Flutter, Firebase and Hasura• Worked across disciplines including tech (especially AI), marketing, PR, sales and support• Wrote CLI which generated 1000’s of web pages using Claude or ChatGPT• Wrote CLI to fact check previously generated web pages.• Wrote API which would access Claude API to generate Ideas, Goals and Tasks for a project management paradigm we were exploring. Then wrote a frontend which displayed the results as post-it notes that could be edited.• Wrote a CLI which could recursively write programs, test them, and re-edit them, as an experiment in tool use. It would remember previous instructions, check results, try multiple times to get the correct answer, and correctly stop once it succeeded.• Deep dive into database, AI, multi-step prompting, multi-step chain-of-thought prompting, independent AI bot creation, presentation layers, API generation and use in the context of independent AI, reduction of costs through improved error correction, various improved automations techniques inspired by AI, etc.

• Contract requiring 40+ hours per week• Architecting, managing and programming a system for sharing information with several levels of encryption and security controls, where the server does not maintain access to the data in transit. Details under NDA.• React, React Native, Objection, Knex, Node.js, PostgreSQL.

• Led the development of Spoddr's app using frontend of React Native, and backend using express.js, axios, and objection.js/knex, resulting in a successful release on the IOS App Store.• Implemented Fastlane for auto-deployment to iTunes Connect and CircleCI for automated build/deploy processes, streamlining development operations.Postmortem: This app was completed, and the business is still alive. The founding entrepreneur has a slow-and-steady approach which allowed development to be done over time and prevented the project or company from fizzling out. Over time the company has become better, learning how it really creates value for its customers. Now with that information, it is able to confidently approach customers and offer its services bringing new customers in through the door, and then bringing them back through its loyalty programs.

• Contract requiring 40+ hours per week. Managed 4 directly plus interactions with other departments.• Moved processes from ManageEngine to Atlassian Jira. Outsourced desktop support to Electric AI• Implemented security policies from zero up to SOC2 type 2 compliance• Applied leadership and management principles, to allow the organization to pass three SOC2 type 2 audits as well as to achieve a positive HIPAA 3rd party assessment.• Okta, AWS, EKS, AWS Fargate, EC2, Lacework, Datadog, Google Workspaces, Gitlab, Atlassian JiraPostmortem: After this position I reflected on the reason why growing organizations implement compliance practices, and how a professional can help them to stay motivated. One of the things I learned was that information security shouldn't start with compliance; it should start with identifying really frightening risks, and an honest introspective of the organization into how well it would survive if those risks came to pass. The board of directors or CEO has to indicate whether they are prepared to accept each risk, or if they want to take steps to mitigate, prevent, or insure against the risk. From this kind of decision making process, information security initiatives have a solid foundation.

• Contract requiring 40+ hours per week. Managed 4 directly plus interactions with other departments.• Navigated period following rapid growth.• Responded to Security Questionnaires, supporting the VP Infosec in this• Worked with developers, QA, and managed the deployment process• Created and worked within an incident management process to respond to any issues – eventually they were less and less prior to the move to VP Infosec.• Provided input into architectural changes, as well as helped document the architecture of the time• Agile/Scrum, Jira, AWS, Node.js, MySQL, VPN

• This full-time contract role was active in autumn and winter, inactive in summer.• Managed the design and launch of the SnoHub mobile app from MVP to 200 Versions. • Created and managed a 24/7 support desk as part of winter operations• Managed technology stack, tech finance, tech marketing, and after-sales support.• 50000+ customers and 5000+ contractors signed up and were supported.• Stripe / Stripe Connect / Stripe API were a prominent part of this contract, as was dispute resolution, complaint management, etc. - this is because customers and contractors had opposing viewpoints on the question of payment after jobs were done, and SnoHub was acting as a middleman.Postmortem: Snowhub eventually closed. It suffered from many different problems. 1) on/off business, where it tried to pay for software development only in the winter months - when there is more competition from other projects. 2) 30% margin, didn't work for all cities/counties. 3) the tech budget wasn't sufficient for the tech needs. 4) the operations budget wasn't sufficient for the operations needs. 5) insufficient or ineffective marketing, 6) the weather - it depended on snow, and there were a few years without enough snow. Snowhub tried to pivot into 'Home Services Hub' in order to provide year-round services, but there was not enough money to complete that pivot, so Snowhub eventually closed down.

• Contract requiring 20+ hours per week• Created new app based on Flutter, Objection, Knex, Node, Postgresql backend, and a React, web-based admin, for managing the process of serving documents to new would-be defendants in California

• Contract requiring 40+ hours per week• Home Service Hub was a concept app intended to replace Snowhub.• Created new app based on Flutter, with GraphQL and Firebase cloud functions based backend, for selling home services with a 30% markup to customers, following the same model as Snowhub, but with a wider variety of services.Postmortem: The app was completed, but never caught on with the investor. Snowhub was trying to pivot this way but ultimately didn't have the means to complete the pivot.

• Contract requiring 40+ hours per week.• Supported 24/7 Level 1 ITIL Service Desk, supporting Linux, Windows, and network events (such as router or firewall malfunctioning or down), managing over 30 people to do so.• Worked with a team in conference calls to troubleshoot issues using log files containing Java exceptions, without access to the source code, but with access to the developers.• Created a runbook, to support long-term operation of the environment. Supported the whole operating system + application server layer. Organized disaster recovery and failure testing, as well as backup testing.• Configured mutual SSL authentication for communications between Jboss servers/services.• Deployed monitoring tools Zabbix and Splunk, which operate 24/7 and provide notifications about abnormal or incorrect operation of the JBOSS components (or their dependencies) within the production environment.• Configured build automation packages in Ansible - Ansible is a declarative idempotent deployment system similar in concept to CFEngine, and Chef.• Used bitbucket and Github. AWS administration: provisioning, AWS command line and auto-scaling.• Used laradock + docker-compose for a project that provides information about comic books, and facilitates ordering them and keeping track of information related to that. • Planned RFPs for approval and deployed releases and provided all needed JBOSS application server support.• System administration project to set up a JBOSS and MySQL environment using Ansible, for a bank-led digital wallet platform (UGO).

• Contract requiring 40+ hours per week and some travel.• Worked as part of a team implementing a Linux-based VMWare Zimbra 7.1.4 customization for a large Canadian Internet and Cable Service provider in Calgary.• Customized application in Tomcat, including old Jakarta taglib library and Java modules.• Updated Zimbra, providing custom Zimlet functionality, extending and improving on native Zimbra.• Extended a custom Zimbra Skin, Zimbra templates• Used Mercurial + CFEngine to propagate changes from a development environment to a private testenvironment, to a QA test environment. CFEngine is/was a predecessor to Puppet, and later Chef.• Provided developer documentation not commonly available explaining how to insert Zimlet code at the right time while Zimbra is loading.• Solved tags migration issue to do with export order in Zimbra 6.0.10• Solved saved searches import in two ways - via command-line and via a direct fix to DB• Assembled run-books documentation intended for junior-to-intermediate technical staff to support Zimbra in a specific operational production environment.• Assisted in Active Directory (AD) and MS Exchange 2007 Migration planning and implementation.• Started working with Docker and Heroku (Docker hosting)• Private placements in: o Hadoop, Mapreduce and HBase (TorStar) o Cloudera, Hive, Flume, Talend ESB (Quickplay) - Cloudera contained an implementation of ApacheSolr, which itself incorporates Apache Lucene, which is one of the technologies in ElasticSearch. o Solaris and ZFS (OANDA)

• Contract requiring 40+ hours per week, and a team of 20 developers.• Created a system to manage the traffic lights and intersections of medium to large cities.• The project had 10 modules, and the timeline required a larger team to make progress on all of the modules simultaneously.• Managed the relationship between local team, company sponsor team, and the company sponsor client's team.• Successfully delivered the required software, which was accepted by the sponsor's client, for which they also won a prestigious award.Postmortem: The project was objectively a success, as measured by the prestigious award. But it wasn't profitable. The team that did the project, based in Ukraine, did not stand and get the credit. It was presented as a 100% Canadian project. There were huge cost overruns which came out of my personal reputation and pocketbook for months - probably years - after this project. The customer payments were very irregular and finally we didn't get our last contracted payment. In response to these realities I didn't immediately and decisively take the painful steps I needed to take to downsize the company, and this inaction on my side was disastrous. I hope my colleagues have mostly forgiven me by now, and I still hope to make it up to them somehow. The most important lesson is that scaling down / unwinding a project is just as important as scaling up - even possibly more important - and it is critical to keep tight control over salaries paid relative to project progress. I think if I had done that, the project might have still been profitable even with the issues of irregular and withheld payments on the customer side. Additionally we had been exposed to a currency risk which I had not planned for, in that the CAD decreased during the time of the project from $1 USD to $0.70, and the Ukrainians programmers were all measuring their salaries against the USD (not CAD, not UAH). So this was another lesson learned.

• Focused on Infoblox/DNS aspects during data center migration• Night work, with strict security practices• Changes were choreographed and occurred at specific times• There was a 24/7 'war room' not far from where I worked, where I could find interesting problems to help solve, and where I could see how Accenture approached a large coordination project such as this data center move.

• On-site contract position requiring 37.5 hours per week.• Migrated external DNS services to Infoblox• Reduced overall error rate of internal DNS RFCs by over 90% while reducing the time needed by factor of more than 50% by automating a lengthy list of requirements verifications, producing a script for the time of implementation, and by getting useful feedback to requesters sooner.• Created software and process based system to efficiently evaluate DNS requests for changes (RFCs) in HP Service Center• Participated in and observed ITIL processes for incident and change management in a functioning ITIL-managed organization• Explained DNS to technical and non-technical audiences• Was awarded recognition in multiple Achievers Awards• Assisted project teams in solving technical issues with a wide variety of web applications in development, user acceptance testing, and production• Debugged DNS, Windows permissions issues across a large network

• Part-time on-site contract position which occupied a few weekends• Upgraded 23 SESL 10 SP1 systems to SP2• Upgraded a Tivoli (TSM) robot connected server from SP1 to SP3• Created and used update scripts using zypper, gawk, for, ssh, bash, yast• Updated lin_tape and lin_taped as appropriate• Created custom kernel to support fiber channel devices• Debugged a file system issue related to the upgrade• Provided recommendations for RAID, fail-back and update procedures

• Recovered Debian Linux system after hard drive crash, including application, Postgres and MySQL recovery• Designed and developed an application to manage inventory transfers and special orders.

• On-site contract position requiring 37.5 hour per week.• Supported early version of www.earthrangers.com using IIS, ASP.NET 3.5, SQL Server 2005• Delivered highly visible flagship client-server Flash AS3, e-commerce, PHP based project called Bring Back the Wild.• Reduced perceived server-latency by discovering that compressible data was being sent to the web browser uncompressed.• Supported production website www.earthrangers.com using RHEL 5, MySQL, PHP5, Apache• Conducted smooth transition from ASP.NET and SQL Server to PHP and MySQL on RHEL5• Configured Ubuntu Linux server with Atlassian Confluence Wiki, Jira. Migrated records from Project Path via screen scraping (to export records) and SOAP calls (to import into Confluence)• Managed virtualization using VMWare Lab Manager and ESXi servers• Provided Windows XP, Vista and OS X desktop support, showing users how to fix the VPN by analyzing network routes (or running a batch file I wrote which did this).• Configured SVN hooks, migrated “branchless” SVN structure to correct structure• Produced high scalability and high availability architecture and budget guidelines using DOT• File systems used: XFS, EXT3, VMFS, NTFS• Diagrammed production high availability network structure using Microsoft Visio• Installed tracking pixels and google analytics javascript code.

• Contract with 80+ hour per week.• System administration and debugging of popular PHP-based www.webkinz.com, leading a team which grew from 3 to 14 system administrators, managing over 300 servers.• HA Requirements – incl. MySQL replication and failover, SAN failover, SLB failover, Backups• Maintained SVN of source code, as well as configurations of servers, to enable rollback.• Enterprise-level stakeholders with 0-tolerance for downtime• Coached others• Customized Linux Kernel Builds• Reduced latency of API • Created a patch management system using scripts• Brought hardware online and offline• Installed and optimized Gentoo Linux, Solaris "Cool Stack"• Managed large server installations, upgrades, and installations of software written in Java or PHP• Assisted in hardware purchases over $1M, including Fujitsu, Dell, Cisco, EMC• Provided performance optimization, tuning, troubleshooting and monitoring• Provided systems architecture options• Organized source code control system and provided information about source control.• Optimized software, servers, SAN, networking, databases, for concurrent transactions with more than 140,000 QPS• Stabilized large systems by creating MySQL add-ons for high connections and query volume• Created, optimized and stabilized an ad delivery server cluster • Worked with CDN Panther, MCI and other vendors, project managers and internal stakeholders• Searched in logs for bugs and website abuse using Linux text searching tools• Used maven to build Java projects.• Managed Adobe Flash and PHP projects, incl. a Room Naming Rewrite project• Xen Sandboxes, Solaris Zones, and bare metal servers including the Sun M8000, Dell blades, Fujitsu blades, Cisco 6513, EMC 3-80, 3-20 SAN/NAS, blade chassis config, Crescendo, etc.• Limited exposure to Tivoli, Veritas• Kemp Load Balancers, Radware Security Appliances, VPN

• Contract position requiring 80+ hour per week for the first two weeks, and 20-30 hour per week for next months.• Installed and configured over 80 Gentoo Linux servers• Created robust operational testing framework for production services at a protocol level, by writing tests for Nagios• Responsible for smooth migration while systems were under heavy Christmas load.• Wrote performance measurement scripts that graphed performance of critical services, and chose KeyPerformance Indicators (KPIs) of site performance that had real meaning.• Solved a number of stability problems, and developed procedures for continuous improvement.

• This was a part-time 20 hour per week problem-solving intensive contract position.• Reverse engineered an Octel PBX system control protocol• Analyzed old broken SCO system which integrated an Octel PBX with a front desk voicemail monitoring system, and provided key successful recommendation restoring it to proper working order after many others had failed including the original vendors.• Provided initial analysis and troubleshooting of this custom system remotely through a MEPIS Linux CD, phone support, and reverse-dial-up connection to SCO machine through serial console.• Some wiring and BIX-related troubleshooting was done on-site in Toronto.• Performed data recovery on a SCO Linux System, and recovered full functionality with no documentation available• Created a RS232 forwarding and logging system, modifying a proprietary protocol to obtain a needed business result• Troubleshot, repaired, and recovered records from an old Sybase database server• Made script to convert from HTML to CSV

• This was a full-time 40 hour per week position• Analyzed a 3rd party Perl-based website and produced a report discussing its functions and providing information about how much it would cost to move this application to a new server.• Created bash script to create new websites, restart Apache, configure permissions and mount the website folder into the user's private directory• Created bash scripts that worked together with PHP scripts on a client system to check if payment processing transactions had been aborted mid-way through• Created a Perl script to isolate website search terms for analysis• Wrote a rules-based automatic emailer for PHP publication system• Recovered data from corrupted hard drives, corrupted floppy disks, corrupted CDROMS• Operated using both Slackware and Knoppix (Debian) Linux desktops

This was a part-time 30 hour per week contract position requiring on-call support and a continuous responsibility for the health of the network.• Organized and promoted new Citrix Online GoToMyPC-based help desk service, which increased company value by $150,000.• Oversaw corporate IT policies as corporate revenue volume increased by 250% year after year.• System administration and end-user support for a network of Windows 2000 desktops, Windows 2000 servers, Windows XP desktops, and laptops• Troubleshot and fixed physical problems, software problems such as driver issues, and hybrid issues such as slow network speed issues on individual computers.

• This was a full-time 40 hour per week PHP-development and then system administration contract in the first 2 months, and reduced to 10 hours per week in the following 2 months, and then 1-2 hours per week in the maintenance phase of the project.• Created thin Linux GUI clients using the Xwindows and tightvnc protocols• Solved latency issues between hotels and the authentication server.• HA requirements – Configured DRBD to provide assurance of uptime• System administration (hardware and software) of Debian-based server with over 100 domains.• System administration (hardware and software) of Gentoo-based server with over 100 domains.• Administered MySQL and Apache servers locally and remotely• Installed, configured and administered Exim server, DNS server, Apache, PHP, CVS server• Full-time work 40 hours per week.

• Full time work 40+ hours per week• Edited Mozilla XUL to facilitate kiosk functionality• Managed an initial phase 1 project, encapsulating requirements elicitation, software development,implementation of server and client desktops, user acceptance testing, and follow-up support.• Accounted for and monitored disk space usage using du & df• Invented a Procmail and 'expect' script that logs into another server, and from there logs into a Linux desktop, takes a screen shot, copies the screen shot back through all of the connections, and emails the screen shot to a specific address.• Installed a set of Linux and PHP-based kiosks, along with a Linux/Apache server which we delivered directly to the client, and have maintained these kiosks remotely• Played major role in hiring & interviewing, business development, management• Participated in technology and capabilities level discussion for a phase 2 project, involving outsourcing selected changes to a software firm which specialized in the specific type of software that was required.

• Full time work 40+ hours per week• Transparen is a technical services company.• Coldfusion project• Upgraded IPCHAINS firewall to IPTABLES• Tested integration between Linux & Windows email servers using VMWare• Wrote .procmailrc scripts to manage email flows btwn Transparen's server, Blackberry, and supportstaff who need up-to-date information about the clients they are responsible for• Added documentation to a customized Qmail• Maintained version control using a private CVS repository.• Wrote .htaccess mod_rewrite rules • Used Slackware Linux, experimented with SUSE Desktop, supported RH7.3• Created PHP-based Invoicing and Purchase Order System• Wrote and maintained publication management software in PHP• Made PDF invoices and reminder letters from PHP + MySQL• Sent customized emails from PHP using a database, and managed others in providing same• Supported 3rd party and in-house Linux Samba and CUPS server• Created bash, grep and awk scripts to monitor website performance• Coded several email queues using PHP (PEAR libraries) and MySQL• Created a PHP application to keep track of accounting and produce invoices as PDF files• Created custom PDF and RTF format mailing labels from PHP• Exported data to Excel using PHP on Linux server – previously I had done similar work using COM calls in VB on Windows, but from Linux, the Excel file is created entirely in PHP• Created a full send and receive GUI email program in PHP• Collected stock data from Yahoo services• Using information available on the net, wrote postgres views and scripts to calculate EBITDA, debt ratio, market capitalization, EPS, P/E, P/S, D/E. Made a user interface to facilitate data entry.• Created a salesperson management system in PHP & MySQL.

• Configured Cisco Catalyst series 3500 XL (IOS)• This was a contract project for 10 hours per week, through Transparen.• Configured Cisco PIX firewall (IOS)• Analyzed a 3rd party Perl-based website and produced a report discussing its functions and providing information about how much it would cost to move this application to a new server.

• Studying at UBC• Programming Languages course - wrote a programming language in Java• Graphics course - created 3d programs using C++ and OpenGL• Matrix algebra and computational efficiency courses• Algorithms course, Programming language course, using Scheme, Operating systems courseo programmed a kernel in C + ASMo programmed a virtual disk, with disk access procedures.

• Full-time (80 hr / week) Co-op Internship• RP Options was a management consulting company, with financial services clients.• Added features to a VB 6 staff time sheet management application• Created sophisticated queries for MS SQL Server database• Created KPI reports by interfacing with Excel from VB• Extracted data from an IBM DB2 mainframe database• Used Linux as my desktop while supporting end-users of Windows 2000, NT, and 98• Created python testing scripts using PyUnit which o tested COM objects through Win32 procedures o tested HTTP responses to form post requests o produced pass/fail marks, showing the impact of code changes• Wrote ASP script templates for calling COM objects across a network• Installed Debian Linux on a testing computer• Installed two custom-dll Windows NT systems for testing• Maintained a Red Hat Linux-based firewall• Acted as the subject-matter-expert on Linux command-line utilities• Helped users with commands such as grep, awk, xargs• Designed a COM framework for an enterprise application• Wrote COM objects in VB 6 that verified ASP input was valid, maintaining source code versions in CVS• In my spare time, I o started writing a PHP application for an employment site o supported family and friends using Linux o Configured a RedHat-based Linux desktop for a 6 person family

• Part-time (20 hr / week) morning work on UBC campus.• COE – the Centre for Operations Excellence, operates from the Sauder School of Business at UBC, andprovides management consulting to financial services clients.• Implemented security improvements for Windows NT Server• Managed a Red Hat Linux firewall / email / DHCP server• Created a technical support intranet site using ASP and Access DB• Implemented security and stability improvements for IIS and Exchange 5• Installed, configured and secured Windows 2000 Professional desktops• Purchased new network equipment, installed physical networking• Used Unix-like tools available for Windows to track disk utilization• Wrote security and upgrade procedures for the next system administrator• Supported end-users with Windows NT, Windows 2000, and Windows 98• Created ASP website structure that continued to be used for years following.• Fixed Perl-based email scripts, maintained versions using CVS

• Full-time (40 hr / week) Co-op Internship• CREO was a world leader in digital print-to-press technologies• Managed source code using Clearcase• Wrote bug-fixes for large application written in C++ Microsoft Foundation Classes (MFC)• Created a license-key management system in Visual C++ 6• Invented an ASP application to manage updates and hot fixes, keeping track of changes using CVS• Optimized a tape-drive algorithm using a profiling tool from Rational