Case Jones Email & Phone Number

Vancouver, BC, CA

Uniondale, New York, US

• Provided the Initial product vision, tech architecture, implementation for a service provider - homeowner connection app.
• Implementation in Flutter, Firebase and Hasura
• Worked across disciplines including tech (especially AI), marketing, PR, sales and support
• Wrote CLI which generated 1000’s of web pages using Claude or ChatGPT
• Wrote CLI to fact check previously generated web pages.
• Wrote API which would access Claude API to generate Ideas, Goals and Tasks for a project management paradigm we were exploring. Then wrote a frontend which displayed the results as post-it notes that could be edited.

Uniondale, New York, US

• Contract requiring 40+ hours per week
• Architecting, managing and programming a system for sharing information with several levels of encryption and security controls, where the server does not maintain access to the data in transit. Details under NDA.
• React, React Native, Objection, Knex, Node.js, PostgreSQL.

Austin, Texas, US

• Led the development of Spoddr's app using frontend of React Native, and backend using express.js, axios, and objection.js/knex, resulting in a successful release on the IOS App Store.
• Implemented Fastlane for auto-deployment to iTunes Connect and CircleCI for automated build/deploy processes, streamlining development operations.Postmortem: This app was completed, and the business is still alive. The.

Charleston, South Carolina, US

• Contract requiring 40+ hours per week. Managed 4 directly plus interactions with other departments.
• Moved processes from ManageEngine to Atlassian Jira. Outsourced desktop support to Electric AI
• Implemented security policies from zero up to SOC2 type 2 compliance
• Applied leadership and management principles, to allow the organization to pass three SOC2 type 2 audits as well as to achieve a positive HIPAA 3rd party assessment.
• Okta, AWS, EKS, AWS Fargate, EC2, Lacework, Datadog, Google Workspaces, Gitlab, Atlassian JiraPostmortem: After this position I reflected on the reason why growing organizations implement compliance practices, and how.

Charleston, South Carolina, US

• Contract requiring 40+ hours per week. Managed 4 directly plus interactions with other departments.
• Navigated period following rapid growth.
• Responded to Security Questionnaires, supporting the VP Infosec in this
• Worked with developers, QA, and managed the deployment process
• Created and worked within an incident management process to respond to any issues – eventually they were less and less prior to the move to VP Infosec.
• Provided input into architectural changes, as well as helped document the architecture of the time

Ridgefield, CT, US

• This full-time contract role was active in autumn and winter, inactive in summer.
• Managed the design and launch of the SnoHub mobile app from MVP to 200 Versions.
• Created and managed a 24/7 support desk as part of winter operations
• Managed technology stack, tech finance, tech marketing, and after-sales support.
• 50000+ customers and 5000+ contractors signed up and were supported.
• Stripe / Stripe Connect / Stripe API were a prominent part of this contract, as was dispute resolution, complaint management, etc. - this is because customers and contractors had opposing viewpoints on the question of.

• Contract requiring 20+ hours per week
• Created new app based on Flutter, Objection, Knex, Node, Postgresql backend, and a React, web-based admin, for managing the process of serving documents to new would-be defendants in California

• Contract requiring 40+ hours per week
• Home Service Hub was a concept app intended to replace Snowhub.
• Created new app based on Flutter, with GraphQL and Firebase cloud functions based backend, for selling home services with a 30% markup to customers, following the same model as Snowhub, but with a wider variety of.

• Contract requiring 40+ hours per week.
• Supported 24/7 Level 1 ITIL Service Desk, supporting Linux, Windows, and network events (such as router or firewall malfunctioning or down), managing over 30 people to do so.
• Worked with a team in conference calls to troubleshoot issues using log files containing Java exceptions, without access to the source code, but with access to the developers.
• Created a runbook, to support long-term operation of the environment. Supported the whole operating system + application server layer. Organized disaster recovery and failure testing, as well as backup testing.
• Configured mutual SSL authentication for communications between Jboss servers/services.
• Deployed monitoring tools Zabbix and Splunk, which operate 24/7 and provide notifications about abnormal or incorrect operation of the JBOSS components (or their dependencies) within the production environment.

• Contract requiring 40+ hours per week and some travel.
• Worked as part of a team implementing a Linux-based VMWare Zimbra 7.1.4 customization for a large Canadian Internet and Cable Service provider in Calgary.
• Customized application in Tomcat, including old Jakarta taglib library and Java modules.
• Updated Zimbra, providing custom Zimlet functionality, extending and improving on native Zimbra.
• Extended a custom Zimbra Skin, Zimbra templates
• Used Mercurial + CFEngine to propagate changes from a development environment to a private testenvironment, to a QA test environment. CFEngine is/was a predecessor to Puppet, and later Chef.

Toronto, ON, CA

• Contract requiring 40+ hours per week, and a team of 20 developers.
• Created a system to manage the traffic lights and intersections of medium to large cities.
• The project had 10 modules, and the timeline required a larger team to make progress on all of the modules simultaneously.
• Managed the relationship between local team, company sponsor team, and the company sponsor client's team.
• Successfully delivered the required software, which was accepted by the sponsor's client, for which they also won a prestigious award.Postmortem: The project was objectively a success, as measured by the prestigious.

Toronto, Ontario, CA

• Focused on Infoblox/DNS aspects during data center migration
• Night work, with strict security practices
• Changes were choreographed and occurred at specific times
• There was a 24/7 'war room' not far from where I worked, where I could find interesting problems to help solve, and where I could see how Accenture approached a large coordination project such as this data center move.

Toronto, Ontario, CA

• On-site contract position requiring 37.5 hours per week.
• Migrated external DNS services to Infoblox
• Reduced overall error rate of internal DNS RFCs by over 90% while reducing the time needed by factor of more than 50% by automating a lengthy list of requirements verifications, producing a script for the time of.
• Created software and process based system to efficiently evaluate DNS requests for changes (RFCs) in HP Service Center
• Participated in and observed ITIL processes for incident and change management in a functioning ITIL-managed organization
• Explained DNS to technical and non-technical audiences

Toronto, Ontario, CA

• Part-time on-site contract position which occupied a few weekends
• Upgraded 23 SESL 10 SP1 systems to SP2
• Upgraded a Tivoli (TSM) robot connected server from SP1 to SP3
• Created and used update scripts using zypper, gawk, for, ssh, bash, yast
• Updated lin_tape and lin_taped as appropriate
• Created custom kernel to support fiber channel devices

• Recovered Debian Linux system after hard drive crash, including application, Postgres and MySQL recovery
• Designed and developed an application to manage inventory transfers and special orders.

Woodbridge, Ontario, CA

• On-site contract position requiring 37.5 hour per week.
• Supported early version of www.earthrangers.com using IIS, ASP.NET 3.5, SQL Server 2005
• Delivered highly visible flagship client-server Flash AS3, e-commerce, PHP based project called Bring Back the Wild.
• Reduced perceived server-latency by discovering that compressible data was being sent to the web browser uncompressed.
• Supported production website www.earthrangers.com using RHEL 5, MySQL, PHP5, Apache
• Conducted smooth transition from ASP.NET and SQL Server to PHP and MySQL on RHEL5

• Contract with 80+ hour per week.
• System administration and debugging of popular PHP-based www.webkinz.com, leading a team which grew from 3 to 14 system administrators, managing over 300 servers.
• HA Requirements – incl. MySQL replication and failover, SAN failover, SLB failover, Backups
• Maintained SVN of source code, as well as configurations of servers, to enable rollback.
• Enterprise-level stakeholders with 0-tolerance for downtime
• Coached others

Armonk, New York, NY, US

• Contract position requiring 80+ hour per week for the first two weeks, and 20-30 hour per week for next months.
• Installed and configured over 80 Gentoo Linux servers
• Created robust operational testing framework for production services at a protocol level, by writing tests for Nagios
• Responsible for smooth migration while systems were under heavy Christmas load.
• Wrote performance measurement scripts that graphed performance of critical services, and chose KeyPerformance Indicators (KPIs) of site performance that had real meaning.
• Solved a number of stability problems, and developed procedures for continuous improvement.

Toronto, ON, CA

• This was a part-time 20 hour per week problem-solving intensive contract position.
• Reverse engineered an Octel PBX system control protocol
• Analyzed old broken SCO system which integrated an Octel PBX with a front desk voicemail monitoring system, and provided key successful recommendation restoring it to proper working order after many others had failed.
• Provided initial analysis and troubleshooting of this custom system remotely through a MEPIS Linux CD, phone support, and reverse-dial-up connection to SCO machine through serial console.
• Some wiring and BIX-related troubleshooting was done on-site in Toronto.
• Performed data recovery on a SCO Linux System, and recovered full functionality with no documentation available

Uniondale, New York, US

• This was a full-time 40 hour per week position
• Analyzed a 3rd party Perl-based website and produced a report discussing its functions and providing information about how much it would cost to move this application to a new server.
• Created bash script to create new websites, restart Apache, configure permissions and mount the website folder into the user's private directory
• Created bash scripts that worked together with PHP scripts on a client system to check if payment processing transactions had been aborted mid-way through
• Created a Perl script to isolate website search terms for analysis
• Wrote a rules-based automatic emailer for PHP publication system

• This was a part-time 30 hour per week contract position requiring on-call support and a continuous responsibility for the health of the network.
• Organized and promoted new Citrix Online GoToMyPC-based help desk service, which increased company value by $150,000.
• Oversaw corporate IT policies as corporate revenue volume increased by 250% year after year.
• System administration and end-user support for a network of Windows 2000 desktops, Windows 2000 servers, Windows XP desktops, and laptops
• Troubleshot and fixed physical problems, software problems such as driver issues, and hybrid issues such as slow network speed issues on individual computers.

CA

• This was a full-time 40 hour per week PHP-development and then system administration contract in the first 2 months, and reduced to 10 hours per week in the following 2 months, and then 1-2 hours per week in the.
• Created thin Linux GUI clients using the Xwindows and tightvnc protocols
• Solved latency issues between hotels and the authentication server.
• HA requirements – Configured DRBD to provide assurance of uptime
• System administration (hardware and software) of Debian-based server with over 100 domains.
• System administration (hardware and software) of Gentoo-based server with over 100 domains.

• Full time work 40+ hours per week
• Edited Mozilla XUL to facilitate kiosk functionality
• Managed an initial phase 1 project, encapsulating requirements elicitation, software development,implementation of server and client desktops, user acceptance testing, and follow-up support.
• Accounted for and monitored disk space usage using du & df
• Invented a Procmail and 'expect' script that logs into another server, and from there logs into a Linux desktop, takes a screen shot, copies the screen shot back through all of the connections, and emails the screen.
• Installed a set of Linux and PHP-based kiosks, along with a Linux/Apache server which we delivered directly to the client, and have maintained these kiosks remotely

Uniondale, New York, US

• Full time work 40+ hours per week
• Transparen is a technical services company.
• Coldfusion project
• Upgraded IPCHAINS firewall to IPTABLES
• Tested integration between Linux & Windows email servers using VMWare
• Wrote.procmailrc scripts to manage email flows btwn Transparen's server, Blackberry, and supportstaff who need up-to-date information about the clients they are responsible for

CA

• Configured Cisco Catalyst series 3500 XL (IOS)
• This was a contract project for 10 hours per week, through Transparen.
• Configured Cisco PIX firewall (IOS)
• Analyzed a 3rd party Perl-based website and produced a report discussing its functions and providing information about how much it would cost to move this application to a new server.

• Studying at UBC
• Programming Languages course - wrote a programming language in Java
• Graphics course - created 3d programs using C++ and OpenGL
• Matrix algebra and computational efficiency courses
• Algorithms course, Programming language course, using Scheme, Operating systems courseo programmed a kernel in C + ASMo programmed a virtual disk, with disk access procedures.

• Full-time (80 hr / week) Co-op Internship
• RP Options was a management consulting company, with financial services clients.
• Added features to a VB 6 staff time sheet management application
• Created sophisticated queries for MS SQL Server database
• Created KPI reports by interfacing with Excel from VB
• Extracted data from an IBM DB2 mainframe database

Vancouver, British Columbia, CA

• Part-time (20 hr / week) morning work on UBC campus.
• COE – the Centre for Operations Excellence, operates from the Sauder School of Business at UBC, andprovides management consulting to financial services clients.
• Implemented security improvements for Windows NT Server
• Managed a Red Hat Linux firewall / email / DHCP server
• Created a technical support intranet site using ASP and Access DB
• Implemented security and stability improvements for IIS and Exchange 5

Rochester, New York, US

• Full-time (40 hr / week) Co-op Internship
• CREO was a world leader in digital print-to-press technologies
• Managed source code using Clearcase
• Wrote bug-fixes for large application written in C++ Microsoft Foundation Classes (MFC)
• Created a license-key management system in Visual C++ 6
• Invented an ASP application to manage updates and hot fixes, keeping track of changes using CVS