Kim Casén Email & Phone Number

Helsinki Metropolitan Area

My ServiceNow and Software Asset Management team is helping customers in developing Enterprise level Service and Risk management strategies and operational performance by utilizing KPMG Powered Enterprise enabled by ServiceNow. We are working in close cooperation with ServiceNow in delivering digital solutions to modernize and consolidate customer's service management processes to help unlock productivity, increase efficiency, lower costs and risks.

Helsinki Metropolitan Area

My ServiceNow and Software Asset Management team is helping customers in developing Enterprise level Service and Risk management strategies and operational performance by utilizing KPMG Powered Enterprise enabled by ServiceNow. We are working in close cooperation with ServiceNow in delivering digital solutions to modernize and consolidate customer's service management processes to help unlock productivity, increase efficiency, lower costs and risks.

Helsinki Area, Finland

My team is developing IT and Enterprise Service Management tools and processes for our CGI customers. We are focusing on ServiceNow, BMC and ONEiO technologies.

Helsinki Area, Finland

As ServiceNow business consultant, I help companies of any size, to understand the capabilities of ServiceNow platform and how organisations can change the way they manage their services and works.

Helsinki, Finland

As Head of Internal ICT Services I'm responsible for Stockmann ICT Project management office, Stockmann ICT Service management office and other administrative ICT functions such as Quality Assurance and IT Security.ServiceNow has became a strategic platform for all Service management activities within Stockmann business and IT. As solution owner, I’m in charge of all system development projects ensuring that the platform is used to its full extent and that all agreed objectives are met.

Helsinki, Finland

As acting Head of Omnichannel solutions at Stockmann ITC department I'm responsible for Online retail solutions, Marketing solutions, Payment solutions and Service systems development and production support.

Helsinki, Finland

As acting Head of Business Applications at Stockmann IT department I'm responsible for Distance retail, BI & CRM, Supply Chain, Service systems, HR and Store solutions.

Helsinki

Development manager and IT Supply chain team leader at Stockmann IT Business Applications. IT owner for following business core processes; Basic purchasing and logistics, Russian and Baltic purchasing and logistics, Daily goods purchasing and logistics and Academic book store purchasing and logistics. Project, steering group and supplier management. A driver of IT service management related activities like process and tool (ServiceNow) development.

Helsinki

Responsible for implementing a IT support model for our company’s new ERP solution, including service integrations with suppliers and service management introduction for our business super users.

As Service desk manager I have been responsible for End user support services in Finland, Russia, Sweden and in the Baltic countries. The service was provided from four geographically different locations and I was supervisor for a team of seven located in Finland. I have also been involved in several IT projects as manager and especially in cases where new IT services where implemented to our end users. I have also been responsible for implementing the ITIL framework as a common operations model for our different IT departments.Project manager for implementing Service-Now IT service management suite to Stockmann IT.

I was responsible for IT support at Stockmann Helsinki department store (2000+ persons). I wasalso responsible for all IT purchases and installations.

Helsinki

Worked as member of a six person event marketing team at Stockmann Helsinki department store. Preparing and purchasing of marketing materials, supplier relationships. Team leader for five persons.

Education record

Vocational Qualification In Business And Administration