Client Specialist
CurrentCreate and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.Partner with the Manager to lead the team with ownership as it relates to all areas of operations.Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.Educate, train, and reinforce brand standards as well as company policies and procedures.Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.Develop and maintain positive working relationships that support a productive work environment.
