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At Tiled, we believe experiences bring people and ideas together. Our mission is to unleash creative storytelling. Tiled is a microapp platform that empowers creative teams to build, share, and measure interactive content that inspires action. Bring any brand story to life and deliver real business impact - no code, just creativity.

Provided outstanding adoption assistance and Canvas knowledge to all my enterprise & strategic level accountsK12 CSM Rookie of Year award for 2016 and maintained a CSAT score of 95%100% customer retention rate in 2019Successfully on-boarded 14 new school districts with Canvas LMS in 2020

Facilitates the transition out of implementation to go-live and supports client’s drive towards self-sufficiencyManages a portfolio of 7 strategic clients and ensures client's level of satisfaction is achieved with Entrata softwareConducts regular meetings with each client and makes recommendations to provide continued success with talent management processes, workflows, and system configurationHas a consultative relationship with each client and works in conjunction with Sales, Implementation and Support in providing solution planning supportEducates clients on self-service tools, release process, and other client programs to ensure a successful partnershipAdvises clients of process/system risks based on organizational constraints and develop solutions to mitigate risks

• Analyst for City's Intergovernmental Relations Office serving as a liaison; developing and enhancing positive, effective relationships with other agencies and elected representatives, with particular emphasis on local agencies, County organizations, and State representatives including elected officials, regulatory bodies, and school districts. • Budget Officer for Public Safety & Sheriff’s Department managing budget, invoices, expenditures, bids, and accounts for one of the largest portions of the City’s General Fund budget totaling over $21 million. • Supervises the contract and personnel for the Citywide Parking Enforcement Program. • Experienced with interpreting State & Federal legislation, statistical and financial data, writing technical reports, and researching diverse economic and community issues involving the City.• Drafted numerous presentations, citizen response letters, emails, memos, and reports for the Mayor, City Council, and City Manager, as well as other associated CMO correspondence.• Extensive customer service experience resolving community issues and resident concerns.

• Administered City’s Construction & Demolition Recycling Ordinance with account balance of over $6 million involving over 500 local construction projects.• Directed outreach for ES Division- updating website, press releases, newsletters, e-notify messages. Co-authored www.greensantaclarita.com and www.bikesantaclarita.com.• Coordinated annual Bike to Work Challenge, Rideshare Week, and River Rally & Environmental Expo events

• Procured high-volume building and irrigation supplies for the five LDI branches which averaged $40 million in annual sales. Personally responsible for $20,000 to $75,000 in daily conscientious spending.• Daily tasks included: Organizing numerous purchase orders, coordinating jobsite deliveries, and dependably avoiding excess expenditures for the 20 project teams.• Maintained excellent relationships with multiple vendors; consistently produced efficient customer service in a fast paced business environment.

• Organized and implemented AIDS & health presentations for the health care workers and locals in the developing regions of Southern Ethiopia• Experienced with fundraising and gathering supplies on behalf of non-profit organizations

Telemarketing sales representative with duties that included: Customer Service Representative Cold calling for various companies and political campaigns.

2 year full time representative for the Church of Jesus Christ of Latter Day Saints: dedicated over 6,000 hours teaching in home presentations, helping the needy, serving in care centers, and providing aid in Portugal, and Cape Verde, West Africa