Casey Browne Email & Phone Number

United States

United States

Washington Dc

- Greeted guests warmly and facilitated smooth check-in processes, ensuring a positive first impression.Proficiently handled, tagged, and organized guests' baggage and belongings, prioritizing their security and convenience.- Operated computer systems proficiently to check guests in and out promptly. As well as addressed any guest experience requests.- Delivered excellent in-person and over-the-phone customer service, consistently exceeding guest expectations.- Effectively communicated and collaborated with the front desk team and other departments, facilitating the resolution of issues, addressing concerns, and sharing guest praise to enhance the overall guest experience.- Safely handled a variety of food items, including frozen, hot, chilled, and chemical products in the kitchen and buffet area.- Collaborated with the food and beverage team to ensure an efficient setup, clean-up, and smooth breakfast service during shifts.

Bethesda, Maryland, United States

I am currently interning at Marriott International Headquarters as a Global Operations Intern, contributing to the Platform Operations and Guest Experience team.

- Interacted with customers and promptly addressed their needs and inquiries, ensuring a positive shopping experience.- Proficiently handled a wide range of products, including dry, frozen, chilled, and chemical items, in the pickup room, prioritizing safety and accuracy.- Provided excellent in-person and telephone-based customer service to meet and exceed customer expectations.- Collaborated effectively with my department and the entire store team to ensure seamless operations and customer satisfaction.- Operated computer systems proficiently to process orders and track scheduled shopping and arrival times for clients.- Filed order forms and receipts systematically, contributing to efficient record-keeping and organization.

- Successfully managed room reservations for a 300-person NFL team, ensuring their accommodation needs were met efficiently and professionally.- Created venue diagrams for special events, optimizing space utilization and ensuring smooth event flow.- Prepared meals for the Carolina Panthers and maintained cleanliness in the rooms of University of Maryland football players, ensuring their comfort and satisfaction.- Enhanced guest rooms to increase their appeal and marketability, contributing to increased bookings and revenue.- Showcased ballrooms and event spaces to prospective clients and guests, highlighting the venue's potential for memorable events.- Collaborated with the events team to plan and execute weddings, religious gatherings, and meetings, ensuring the success of various events.

Education record

Education record

Activities and Societies: National Honor Society Member, Varsity Volleyball 4+ years, Hospitality and Tourism Certificate, Spirit Club.

Spirit Club President

National Honor Society Member Lamp of Knowledge Award for Academic Excellence Star Award for Leadership and Academic Excellence.

Master Of Business Administration