Casey C. Email & Phone Number

San Rafael, Ca

As a Client Services representative, I was a critical part of Autodesk helping to ensure our customers have instant access to their software. The position involves strong troubleshooting skills, problem solving, and communication. Responsible for ensuring that customer problems are properly analyzed, documented, and resolved with the goal of creating an excellent customer experience.

Novato, Ca 94947

Worked unsupervised with client at their home or office. Installed, troubleshoot, repaired and upgraded radio tower sites equipment. Worked on switches, routers, extenders, EOP, and UPS devices. Used remote desktop software to log into business servers. Gained a better understanding of radio frequency, WAN, and email servers.

Muir Beach, Ca 94965

Help upgrade Ubiquiti radios from 2.4Ghz to 5Ghz in Muir Beach, CA. Expanded the wireless internet service from Muir Beach area to Bolinas, California with 15 mile to 20 mile links. Worked with clients on finding the best location for equipment and installed access points on customer houses to provide WLAN services locally.

Salem, Or 97302 And San Rafael, Ca 94901

Technology Specialist is responsible for sales, answering questions and providing excellent customer service. Daily tasks would include getting items from lock up, troubleshooting customer issues, training and inventory. Acquired over a hundred and fifty three certificates from SellPro, and had dozens of customer satisfaction surveys about my service.

Beaverton, Or 97005

Temporary contract job for Xbox One console release. Was responsible for resolving, and recording Xbox console support phone calls. Was a beta tester for Xbox One games, and provided feed back about the experience.

Novato, Ca 94949

Provided technical services for electronics specifically around computer diagnostics. Some basic task would be setting up new computer, teaching, file backup and posting online. Helped customer understand the importance of data backup, power backup systems and anti-virus software.

Vacaville, Ca

Home Theater Associate are sale solution specialist for the entire store, knowledgeable on different TV manufactures, technology and surround sound systems. The Best Buy Magnolia room was included in my store that offered state of the art showroom environments and a large selection of audio, video and home automation gear from brands like Sonance, Denon, Onkyo and Pioneer Elite. Was provided with the first Secret Shopper award for store, and multiple customer satisfactions surveys.

South Lake Tahoe, Ca

The Shift Supervisor assists the management team in the day to day activity and overall success of store operations. Shift Supervisor is responsible for operations and customer service when management is not present. Completed all CVS Shift Supervisor training. Delegated duties to 1-5 crew members to maintain store inventory, and cleanliness.

South Lake Tahoe, Ca

Provided world class customer service. Did general manager duties consisting of opening, closing store, inventory, orders and customer service issues. Cleaned restrooms, swept, mopped floors, disposed of animal litter and other debris. Awarded for 100% on secret shopper, boosted store revenue by 8% compared to previous year sales.

Novato, California, United States

Maintained a well-organized video library. Called customers to let them know about their late rental. Worked at a quick pace while maintaining quality of work. Developed a loyal customer base because of service and knowledge of movies.

Associate’S Degree, Network And System Administration

Activities and Societies: Academic, Professional, and Social ClubsThe Network Systems Administration program in the School of Information.

Associate'S Degree

The college has full accreditation through the Western Association of Schools and Colleges. Equivalent and transferable courses.

Accounting And Business/Management, Pass

The College of Marin is a community college in Marin County, California, U.S., with two campuses, one in Kentfield, and the second.

Cpr Certificate, Cpr, Pass

Activities and Societies: Safety class on how to properly administer CPR.The Novato Fire District provides classes in CPR on a regular.