1. Daily Operational SupportAssisting the DOR and DOO in managing daily schedules, coordinating meetings, and organizing events.Tracking key projects and preparing data and progress reports to keep management well-informed.2. Cross-Department CommunicationFacilitating effective communication between Rooms & Operations departments and other divisions, such as Food & Beverage, Finance, and Marketing.Serving as a point of contact for external partners, vendors, and VIP guests to ensure smooth collaboration.3. Data & ReportingSupporting the preparation and review of departmental financial and performance reports to ensure accuracy.Gathering and analyzing guest feedback to help management understand guest satisfaction and identify areas for improvement.4. Process Oversight and OptimizationAssisting the DOR and DOO in optimizing processes within Rooms and Operations to enhance efficiency and guest satisfaction.Enforcing hotel policies and standards and assisting in employee training and performance reviews.5. Event Planning and Project SupportAssisting with planning and coordinating events, from VIP receptions to seasonal celebrations, aligning them with The Ritz-Carlton’s standards.Overseeing project execution to ensure they meet our brand’s high-quality benchmarks.6. Administrative Documentation & Record ManagementHandling daily documentation, such as meeting notes, memos, and presentations for the DOR and DOO.Organizing and managing records to ensure proper storage, confidentiality, and access.

·         Data analysis: analysing tables such as monthly P&L,quarterly and monthly financial report.·         Attendance management: responsible for the daily attendance management and approval (weekly OT, PH OT etc.) of Rooms and F&B.·         Participate in the annual budget planning of each department, and track the cost expenditure (spoilage& breakage report, BEV parlevel table etc.).·         Communication: excellent interpersonal skills for addressing guest inquiries and collaborating with cross-functional teams.·         Adaptability: adept at handling diverse tasks, ranging from administrative duties to event coordination.·         Event organization: participate in and execute the Chinese New Year Party. Organise rehearsals for the members and prepare props within budget.

• Communication: Liaised with HR representatives from major technical companies such as Schneider Electric, Star Charge, and Aston Nanjing on a daily basis to understand and specify the desired qualifications for potential candidates.• Established contact with targeted candidates, inquiring about their interest and adding qualified individuals to the talent pool for future placements.• Coordinated candidate interviews, maintaining effective communication between HR teams and candidates throughout the entire recruitment process, ensuring a smooth transition into the onboarding phase.• Study skill: Studied the business structures and job roles of competitor companies to gain insights into industry standards and terminology, facilitating a better assessment of candidate suitability.

Proficient in managing schedules, coordinating meetings, and handling correspondence. Skilled in maintaining office supplies, organizing files, and ensuring a tidy work environment. Experienced in handling phone calls, emails, and inquiries with professionalism and excellent communication skills. Proficient in travel arrangements, event coordination, and data entry. Strong attention to detail and ability to multitask effectively. Proficient in using office software and technology to streamline administrative processes. Proven ability to work independently and collaborate with team members to achieve organizational goals. Customer-focused mindset with exceptional interpersonal skills.

Strong expertise in conducting financial assessments, understanding client goals, and assessing risk tolerance.Proven ability to analyze market trends and recommend suitable investment products and asset allocations.Skilled in portfolio management, monitoring performance, and making adjustments to ensure alignment with client objectives.Knowledgeable in financial planning, retirement planning, and risk management.Excellent client relationship management skills, providing ongoing support and addressing inquiries.Compliant with regulatory requirements and ethical standards in the financial industry.Proactive in staying updated on industry trends and continuously enhancing knowledge and skills.Results-driven and committed to helping clients achieve their financial goals.

Arrange weekly and monthly data analysis, summarize and report.Supervise management personnel and coordinate with other departments (such as customer service, accounting department) to interact.Formulate Business peak emergency plan, organization promotion and post-event summary work.Communicate with various departments and solve emergencies.Host weekly staff meeting summary and next week planning.Check attendance for employees every day, and send working hours confirmation information to interns every month.

Skilled in providing exceptional customer service and assisting shoppers with their needs.Proficient in product knowledge, including grocery items, brands, and promotions.Experienced in operating cash registers, processing payments, and ensuring accurate transactions.Strong teamwork skills, collaborating with colleagues to ensure smooth store operations.Maintains a clean and organized store environment, including stocking shelves and arranging displays.Adaptable to fast-paced environments, effectively managing multiple tasks and prioritizing responsibilities.Committed to upholding store policies, maintaining inventory accuracy, and following safety guidelines.Reliable and punctual, consistently delivering dependable service and enhancing the shopping experience.