Casey Chien Email & Phone Number

As part of the global shared services team, we provide 24/7 support by responding to customer queries, investigating alerts, and resolving support tickets. Engineered and maintained stable Kubernetes, Windows Server, and RHEL 7/8 environments, while monitoring and analyzing system performance using Azure Application Insights, Grafana, Elasticsearch, and.

QLD, Australia

As a member of the iGaming team, I focused on understanding customer requirements and delivering tailored solutions to meet their needs. In my first year, I also worked within the MSP team. I bring extensive experience with the AWS cloud platform, leveraging Jenkins and Terraform to conduct proofs of concept (POCs) and develop solutions aligned with.

I was responsible for providing technical customer support, enhancing existing streaming architecture, and designing new streaming architectures. Additionally, I provided automation solutions and facilitated knowledge transfer within the team.Main responsibilities:1.streaming technology 2.adobe FMS3.wowza4.streaming monitoring5.service flow.

Taiwan

As part of the Infrastructure team for one of the top 3 Telecoms in Taiwan, I was responsible for introducing new technologies and maintaining platforms such as JBoss, WebLogic, Tomcat, and DevOps environments.Main Focus Project:1. iTunes DCB2. Google DCB3. Payment Platform Main skills:1. Linux System-operation/monitoring/tuning2. Middleware.

As a Value-Added Service (VAS) Operations Engineer for one of the Top 3 Telecoms in Taiwan, I was responsible for the maintenance of key systems, including the Service Delivery Management Platform (SDMP), TWM Member Center, and Single Sign-On (SSO).Main focus project 1、service delivery manager platform 2、Member Center 3、power fastMain.

Master'S Degree

Bachelor'S Degree