Casey Cho Email & Phone Number

Woburn, Massachusetts

Works with our internal Operations Team to support the OmniClaim audit process. Coordinates with internal stakeholders and hospitals nationwide to ensure that all required items and actions are in place for a successful audit. Leverage electronic and telephone communication, as well as OmniClaim’s proprietary in-house software systems, to ensure patient records are collected, audits are scheduled, and auditors are prepared to perform audits.RESPONSIBILITIES● Provide outstanding customer service to clients, hospitals, auditors and internal team● Build and manage relationships with hospital facilities and staff; use of soft skills and superior communication to have asmooth audit operation process● Working closely with data analyst to reconcile claims data on client and internal systems● Ensure internal claims data meets client quality standards using SQL and excel analysis● Execute miscellaneous client reporting as needed to assist internal Account Managers● Implemented certain processes to make daily tasks more efficient● Work with and manage selected medical claims, assigning it to a team of auditors in a way that is logical, efficient, andmaximizes potential savings for clients● Conduct follow-up audit activities as needed, including outreach to facilitate the collection of medical records

Stoneham, Ma

Responsible for performing a variety of duties in support of the organization's logistics activities and also with our CAD/CAM Support team. Handling booking of equipment shipping including pickups, quotes, invoicing and scheduling trainings. Handling inquiries and directing questions related to technical, application, and hardware related issues for our CAD/CAM solutions to the appropriate team members.• Set expectations with customers who call support. Help manage unresolved support tickets.• Gather the required information necessary in order to best handle customer software and technical inquiries• Manage customer expectations regarding estimated response times for first contact• Responsible for scheduling new customer trainings and any additional advanced trainings• Ensure that the customer has the accurate and complete installation and training documents• Quoting of shipping/repair charges for customers sending in equipment for repair• Assist with documenting internal processes more thoroughly• Managing pickups from customers, transit, and drop off to ensure on-time delivery• Work closely with all sales staff and customer support• Partner with management and other team members on various projects, when needed• Ensure excellent service and customer satisfaction

• Provides the highest level of hospitality and service to all guest at all times.• Guarantee the production of consistently high quality products by adhering to established standards for ordering, food haling, storage, preparation, portioning and serving products.• Directs the daily operation of the restaurant within budgets. Controls all restaurant monies and adheres to company policies regarding cash handling and security.• Develops financial performance objectives for the restaurant.• Supervises restaurant and delivery operations, personnel and procedures to ensure maximum gross profit. Is responsible for the restaurant operation at all times, whether physically present or not.• Ensures the restaurant’s compliance with established standards in the areas of guest relations, food costs, labor cost, other controllable costs, safety and sanitation.• Recruits, interviews, trains, supervise, and develop hourly and management team members.• Oversees purchasing and ordering of food and beverages so that inventory levels are within company guidelines.• Conducts performance reviews and takes disciplinary action with team member if needed.• Prepares and maintains staff schedules, restaurant repot, and personnel records.• Ensures compliance with established safety and sanitation procedures and all federal, state and local regulations.• Maintains the cleanliness and appearance of the restaurant and assists in any restaurant station when needed.

Cambridge, Ma

• Coordinates and schedules work hours of all employees• Supervises all recruiting, hiring, management and training of staff• Monitors and ensures all health and safety standards are being met per Health regulations• Directs maintenance of kitchen and dining areas to ensure sanitation standards, while keeping appropriate record• Maintains daily inventory of stock levels, including the ordering supplies and produce• Responsible for all aspects of the kitchen including food preparation and cooking• Provides excellent customer service

• Executed the planning, directing, and coordination of all catering events, which included production of menus and specialmeals• Accountable for the purchasing and receiving of all food and supply orders• Monitored inventory of supplies and products in a systematized fashion• Responsible for the hiring and discipline of all new and experienced staff• Conducted all staff performance reviews and initiated pay increases• Ensured exceptional food quality, sanitation, and safety

Ba, Hospitality And Management

Activities and Societies: KSAPresident of Korean Students Association

High School Diploma