Casey Cleveland Email and Phone Number

Manage the overall operations of ten markets including direct management of six Field Managers and third-party contractor relationships to support Verizon’s 5G Residential and Business Services as well as Asurion’s Smart Home services. • Green belt-certified and recognized Leadership Sensi in proprietary company-wide leadership development program• Mentor and professionally develop a regional team of direct reports consistently recognized company-wide for their outstanding leadership and overall performance in their respective markets• Responsible for new market launches including 12 new Verizon 5G Home markets under a new line of business for Asurion that included coordination with local real estate, recruiting and fleet management teams• Worked closely with training and safety experts to develop the inaugural training and safety program for a new line of business• Coordinated efforts with Verizon and internal resources to develop a scalable Field Operations Guide to be used in Verizon 5G Business-to-Business installations nationwide• Provide team leadership to deliver white glove service to meet strict procedures for high-profile B2B and retail clients including the NFL, Kroger, Walgreens, CVS and Louis Vuitton• Sourced and onboarded a network of third-party contractors covering 90% of the zip codes in the United States to provide support for Asurion’s Smart Home Service line of business• Provide key data points and analysis to the Executive Leadership Team to drive continuous process improvements while meeting budgetary goals

Responsible for all day to day operations in Indiana Comcast partner areas including direct management of 4 System Managers and subsequently 40+ technicians. This coverage area accounts for over 50% of the company’s revenue.• Develop new business strategy and new client lead generation• Analyze bidding and planning strategies for mdu bulk account projects• Manage and develop relationships with subcontracting business partners• Work closely with Training Manager to develop and implement training plans for technicians and system managers• Created and continue to oversee company safety program ensuring a safe work environment and meeting OSHA standards• Manage one of the top performing systems in the Heartland Region for Comcast

Managed all day to day operations for Comcast systems including technician route creation, equipment distribution and tracking as well as escalated service calls. Also assisted Regional Vice President on client business planning strategy and quality metrics reporting.• Sole manager/trainer for 100% of commercial installations of video, internet and VOIP• Performed a minimum of forty weekly quality control installation inspections• Completed daily billing and time sheet forms for 40+ technicians• Completed weekly quality control and route analysis reports for 4 sub-systems

• Performed trouble-shooting and escalated service call installations• Completed all contractor-assigned commercial installations• Worked closely with system manager to complete technician route assignments including, but not limited to, job reassignment in proprietary cable data system, equipment packing and technician reassignment to cover overbooked areas

Completed cable television and modem installations for small- to mid-sized commercial business organizations• Performed advanced trouble-shooting on escalated service calls• Lead technician status: mentor to new hires

In charge of all day to day operations including, but not limited to, managing field technician team, coordinating daily routes, managing inventory, and installing VOIP, digital television, HD television and modems in both residential and commercial settings• Sole trainer of commercial cable installation • Performed field audits to detect illegal/unauthorized service access