Casey Conner Email and Phone Number

Leader of solution engineering teams for all Business Services and Professional Services industries at Salesforce.Business Services - Data & Analytics, Engineering & Construction, Residential & Commercial Home Services, Commercial Real Estate, Residential Home Builders, Education ServicesProcessional Services - Consulting, Legal, Staffing & Recruiting Services, Audit, Private Equity

I paint the vision for how customers can transform their businesses and industries with Salesforce. I focus on leading cross-functional teams through big, hairy problems that need a north star vision, justification for change, and a clear executable path to success.Supported clients - MarriottMarriott grand vacationsRoyal Caribbean groupOld Dominion Freight LinesUnited AirlinesDelta AirlinesSouthwest AirlinesAmerican AirlinesUPSFedExLennarTeleperformanceAloricaBright HorizonsLineageRyderFergusonExperianMoody'sRentokilADTBMCCeasar's CBREEatonHub GroupIHGWyndham

Supported Clients - Hilton WorldwideEstes ExpressCarmaxGannettTegnaBrinksAARPGenpactFTI ConsultingAdvisory BoardCiena CorporationLaureate International UniversitiesVeriSignClark Construction

ClientsAllegis Group (Sales Cloud)Essilor of America Inc. (Sales and Service Cloud)Regions Bank (Sales and Service Cloud)Proctor & Gamble (Sales and Service Cloud, ServiceMax)Coca-Cola (Custom App Dev)John Hancock (Service Cloud)Enterprise Car Sales (AS400 replacement with Sales Cloud)Catholic Relief Services (Sales Cloud & Grants Management)Laureate International Universities (Marketing, Sales, Service clouds and custom dev)DeVry University (RightNow Service Cloud replacement for Devry, Becker, Chamberlain, Keller Universities)ACT Inc. (Custom ACTProfile Social Property Creation, Sales and Service Cloud)Merkle (Sales Cloud)Overall, I am a strategic partner for my clients, responsible for leading projects that led to business transformation using cloud based technologies.More specifically:Lead multiple strategic blueprint project to validate and plan for the replacement of marketing, sales, and customer services processes to improve process efficiencies and eliminate pain points using Salesforce.com and Heroku.Created strategic business case presentations including user story benefits and analysis, SME feedback, financial benefits and analysis, and solution prototypes.Helped develop integrations, algorithms, social profiles, UX/UI designs for the ACTProfile social profile application. https://www.actprofile.org/login

Client: Yahoo!Utilized LSS methodologies and stakeholder workshops to analyze and consolidate Yahoo!s seven different North America sales processes into one singular Global Sales process. Presented findings and recommendations for process improvements to executives, along with process maps of the as-is and to-be sales process. Determined Salesforce.com automation architectural business requirements, as well as the strategic CRM reporting and analytical requirements for a new Yahoo! Global Sales Process.Assisted in the creation of the Yahoo! Sales Process Playbook, which acts as a user guide for all sales representatives and assists in communicating process changes, best practices, selling tips and selling tools.Helped create and conduct Yahoo! Sales Process Playbook training to over 450 sales executives and account managers as a Yahoo! Sales process subject matter expert.Client: ClearwireManaged the completion of several Technology Development projects throughout the Clearwire organization. Specific tasks included scheduling and monitoring timelines, deliverables, and resources. Evangelized a new project portal that standardized and improved the process for completing Clearwire projects through increased collaboration and efficiently. Collaborated with Clearwire executives to properly manage project risks, dependencies, and resources companywide. Exemplified LSS methodologies by mapping several internal processes within Clearwire to identify potential process improvements.Client: NII HoldingsIntegrated timelines between global and local IT projects and helped manage milestones, risks, action items, and resources while launching the Nextel NII 3G network in central and Latin America.Created and presented status updates, key issues and risks, and milestones from 20 different projects and consistently presented our findings to executives.

Company: DeloitteTitle: ConsultantClient: U.S. NavyExecuted a business process reengineering contract as a Strategy and Operations Consultant through the use of Lean Six Sigma methodologies.Demonstrated key elements for process improvement including; developing vision and strategy, assessing programs and systems, and aligning the organization and its people.Satisfied the US Navys expectations by identifying root causes for a $150 million difference in net operating revenue.

-Process mapping and reengineering-Risk assessment of internal controls over financial reporting-Engagement controller management-Lean Six Sigma