Key leader responsible for delivering significant business value to Nordstrom and its customers. leading, developing, and supporting a team of 2 Managers and 80 Trainers to elevate the employee experience at the fulfillment center. Collaboratively partner with a variety of spaces such as Learning, Technology, Process Engineering and broader Supply Chain and HR teams to influence and drive program execution. • Led the department to train over 500 new hires in H1 2022 and improved YoY retention by 30% through process training standardization. • Developed a high-performing team to deliver best in class warehouse employee training and mindset for Supply Chain network to include Safety, Hazmat and PIT training. designed Safety School in 2021: oriented over 1,000 new hires, leading to a world class IFR of 1.0 at the site. • Drove change strategy for Android RF device roll-out to the site, training over 1,500 team members across shifts.• Established network-wide best practices and One Good Way for Trainer Leader onboarding and development, Trainer development, Trainer observations, and monthly Training newsletters.

Oversaw $8.5M of inventory. Led inbound and outbound operations, inventory control, safety, quality, building improvement, employee relations, labor planning, and budgeting and financials. Site qualified for bonus in last 12 quarters. Directed several departments, including 6 supervisors / managers with 200 hourly associates.• Headed warehouse vendor consolidation operation move from another building. Organized all training and built internal SOPs. Achieved $10K savings from reduced transportation costs, added scanning technology, and improved downstream communication.• Opened direct imports warehouse, including all on-site tasks, while managing operational team and 3rd-party lumping service, with minimal support in 3-month period. o Changed warehouse operations to internal associates, showing 10% overall savings year-on-year compared to 3rd-party direct import operations.• Trained 8 warehouse personnel groups nationwide on WMS system and supported operations for several weeks within 2-year conversion during Office Depot / Office Max merger. Implemented training aides using lessons learned from each conversion.

Orchestrated project team of multiple departments for 50+ product launches in generic pharmaceutical industry to be first to market to gain market share advantage.• Assisted 7 other sites with operations start-ups and inventory reconciliation, supporting teams process improvements.• Analyzed financials and presented results to account manager with commentary regarding results, using cost plus tool during monthly metrics meetings.• Coached supervisors in leadership, motivation, training, and development for 60 associates.