I am a critical advocate. I'm experienced in working with people and passionate about highlighting positives while always looking for ways to improve.Whether I'm examining a personal creative work or a software platform, I love getting to know people and understanding their perspectives to learn how to work with them. Through a wide variety of qualitative and quantitative processes, I know how to dig in, pick out strengths and flaws, and collaborate so we can take steps toward a better product.I've honed these skills in academic and and professional settings throughout the years. This has helped me achieve things ranging from helping touch up blog posts and game rules to driving my previous company from a five-person start-up team scrounging for clients all the way up to a multi-billion-dollar enterprise servicing multiple state school systems.
Freelance
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EditorFreelance Mar 2019 - Present
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Compliance CoordinatorEmploybridge Sep 2023 - Mar 2024Knoxville, Tennessee, United States -
Client Success AnalystIngram Content Group Mar 2016 - Jul 2023Nashville, Tennessee, United StatesResearching user needs, advocating on their behalf to stakeholders and developersProducing and dispersing notes, reports, and instructional materials, through both text and videoWorking in a fast-moving technological environment and mediating between a wide variety of individuals from systems administrators, company executives, program managers, and school staffEvaluating updates and system changes to ensure that development of software meets needs of diverse educators throughout Tennessee, Georgia, and MississippiMeeting with software development team to define roadmaps of new features and objectives -
Customer Service RepresentativeBluecross Blueshield Of Tennessee Aug 2015 - Mar 2016Chattanooga, Tennessee, United StatesAssisted customers during the first round of open enrollment of Marketplace insurance plans. Answered phones, coordinated across departments to resolve issues. Learned world-class customer service and communication skills. -
Customer Service RepresentativeParty City Of Chattanooga, Llc May 2010 - Aug 2015Chattanooga, Tennessee, United StatesWorked the sales floor, registers, and balloon counters. Managed customers and inventory, including shelving and arranging new material based on sales plans.
Casey Crook Education Details
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Ux Design
Frequently Asked Questions about Casey Crook
What company does Casey Crook work for?
Casey Crook works for Freelance
What is Casey Crook's role at the current company?
Casey Crook's current role is Writer, Editor, and Researcher.
What schools did Casey Crook attend?
Casey Crook attended Springboard, Dalton State College.
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Casey Crook
United States1pacerunners.com -
2knights.ucf.edu, ngc.com
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