Casey Crowe Email and Phone Number

Maintained close working relationships with clients, acting as their functional CIO and systems administrator. Provided boutique care and support with exceptional response times. Utilized Remote Monitoring and Management (RMM) platform to co-manage dozens of individual networks, servers and over 1,000 workstations across a highly diverse mixture of clients and technologies. Ensured impeccable network uptime and availability. Performed server migrations, moving client data and applications to new server hardware including on-premises Exchange to Office 365.

Worked closely with clients to assess needs, evaluate problem areas, and develop solutions to maximize investment in IT services and equipment. Strived to ensure clients received excellent service and support. Managed 10 client networks including servers, workstations, infrastructure, Wi-Fi, and mobile devices. Managed in-house application and Exchange hosting. Generated new revenue streams by developing additional value-added services to the company's offerings. Evaluated potential client networks and drafted proposals.

Managed the IT Services department. Developed and implemented policies and goals that supported the organization’s IT needs for its 45 employees. Ensured proper functioning of IT systems and oversaw necessary upgrades. Consolidated 12 extraneous servers to single HP Blade Center platform. Helped agency departments utilize information systems to drastically improve their efficiency and effectiveness. Managed a project to create database-driven, web-based tools to replace outdated Excel spreadsheets and Access databases, enabling real-time metrics and staff access. Led and directed the work of 3 employees.

Administered a $400k Windows network infrastructure for Presidentially-directed classified programs. Assistant administrator for 5 additional networks across multiple geographically-separated locations. Handled all functions of network support including: budgeting, installing, maintaining and securing servers and workstations. Technical Lead for development phase and Project Manager for maintenance phase of a base-wide, database-driven website initiative which revolutionized critical squadron and base functions. Self-taught SQL, ASP, and CSS. Briefed base senior leadership regarding project status and automated the reporting of performance metrics saving direct supervisor 16 man-hours per week.

Supported $2.4M network and 132 users enabling combat-ready status in support of worldwide USAF and DoD operations. Migrated 147 computer systems into unified Windows 2000 Active Directory domain; facilitated connectivity to 12 other AF bases. Ensured network security by regularly applying new patches to servers and workstations. Wrote a comprehensive network user policy including good security practices and trained all squadron users. Maintained an up-to-date workstation image with all necessary patches and software for imaging new and refurbished squadron computers. Supervised Junior Network Administrator.

Provided top-level support for Charleston AFB’s metropolitan area network and its 4,800 customers. Directly supported VIP customers including the base Commander. Responsible for backups of all core network services. Assisted in correcting 5,000 network vulnerabilities. Trained squadron-level administrators on security and current network policy.