Casey Cullen Email & Phone Number

Customer-focused professional with remarkable experience in strategizing, planning, and introducing high-impact, customer-friendly processes to enrich overall experience. Proven expertise in exhibiting impeccable leadership talents to build, direct, and empower high-performance teams. Adept at overseeing contact center operations, accelerating CRM workflows, and increasing efficiency of major CX functions. Notable history of cutting costs, maximizing CSAT scores, and exceeding customer expectations. Excel at leveraging strong interpersonal and communication skills to serve as a focal point for customers, advocating solutions, and establishing long-term relationships with all stakeholders.Specialties: CX Improvement, customer journey mapping, process optimization, self-support modeling, team leadership, contact center administration, outsourcing, vendor management, contract negotiation, budgeting, process development, team building, cost analysis and cost improvement, information analysis and report generation, competitive analysis, training methodologies, coaching and mentoring, performance reviews, claim investigation and liability assessment, claimant arbitration, acquisition integration, department and brand transitions.

Listed skills include Leadership, Strategic Planning, Training, Call Centers, and 21 others.

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  Southwest Wisconsin Technical College

  Liberal Arts