Casey Cumberledge Email & Phone Number

Johnstown, Pennsylvania, United States

In my role as a Software Specialist at JWFI, I am at the forefront of driving technological innovation within the realm of military contracts. Leveraging my expertise in software development, I have successfully designed and maintained bespoke software solutions, contributing to a remarkable 15% increase in operational efficiency.As the sole IT professional overseeing the Helpdesk, IT networking, and end-users, I handle a diverse array of IT-related queries and systems. My responsibilities extend to the meticulous management of IT inventory and infrastructure. Notably, I have played a pivotal role in crafting and implementing cutting-edge IT and manufacturing software, significantly enhancing overall operational effectiveness.Utilizing a skill set that includes LogMeIn, Sophos Mobile (SMC), VNC, and Virtual Machines, I bring a nuanced understanding of software nuances and operational intricacies. My role demands not only technical proficiency but also a keen strategic outlook, and I have successfully navigated challenges with a solution-oriented mindset.My commitment to excellence extends to ensuring compliance with military ISO standards (ISO 27701 DOD). By seamlessly integrating security protocols, I've not only upheld the integrity of systems but also contributed to JWFI's mission of delivering high-quality services for military contracts.This journey is emblematic of my dedication to continuous learning and a proactive approach to embracing the complexities of the IT landscape. My role at JWFI is not just a job; it's a testament to my passion for pushing boundaries, solving challenges, and making a meaningful impact in the cybersecurity and software development domains.

Johnstown, Pennsylvania, United States

As a Technical Analyst at Qualfon, I spearheaded a transformative approach to IT support, leaving an indelible mark on the efficiency and effectiveness of the entire IT ecosystem. Managing Tier 1 to Tier 3 IT Tickets for multiple high-end call center contracts, I orchestrated a commendable 20% reduction in ticket resolution time.My responsibilities extended beyond traditional IT support. I assumed a key role in overseeing network infrastructure, supporting on-site and remote-based workers. This proactive approach resulted in a notable 25% improvement in team efficiency, underlining my commitment to optimizing IT operations.My proficiency encompasses a spectrum of tools including Bomgar (BeyondTrust), Sophos Security, Sentinel One, DUO, ServiceDesk, and internal/external software. In navigating these tools, I demonstrated a unique blend of technical acumen and strategic thinking, ensuring seamless IT operations.In this role, I was not just a troubleshooter; I was a proactive problem solver. My initiatives went beyond ticket resolution to encompass strategic improvements that enhanced overall IT performance. The results speak for themselves, with tangible improvements in efficiency and a streamlined IT support framework.My journey at Qualfon reflects my dedication to pushing the boundaries of what IT support can achieve. It's not just about resolving tickets; it's about transforming challenges into opportunities and contributing to a more resilient and responsive IT infrastructure.

Johnstown, Pa

As an IT Network Technician at a prominent McDonald's Franchise, I played a pivotal role in elevating the technological landscape of over 7+ McDonald's locations. My focus on optimizing networking for POS, Verifone, and camera systems resulted in a seamless technological experience for both staff and customers.My responsibilities extended beyond troubleshooting and resolving technical issues. I ensured a remarkable 99% uptime for all IT systems, underscoring my commitment to maintaining the reliability and functionality of critical infrastructure.In this dynamic environment, I emerged as a troubleshooter par excellence, resolving issues promptly to keep operations running smoothly. My proactive approach to technology management not only addressed immediate challenges but also laid the groundwork for long-term system stability.The IT journey at McDonald's was not just about managing technology; it was about contributing to the heartbeat of operations. Whether optimizing network configurations or ensuring technical resilience, my role was integral to the seamless functioning of one of the world's most iconic brands.This experience reflects my adaptability and versatility in managing diverse technological landscapes, a quality that defines my approach to IT and network management.

Johnstown, Pa

As a Seasonal City Carrier at USPS, I ensured timely and efficient mail and package delivery to both residential and business addresses during peak seasons. I took pride in addressing customer inquiries and resolving delivery issues, maintaining high levels of customer satisfaction. My role required strong time management, attention to detail, and excellent communication skills to provide reliable service in a fast-paced environment.

Ligonier, Pennsylvania, United States

As the Operations Supervisor at Idlewild & SoakZone, I held a multifaceted role overseeing the Rides department. Beyond managing schedules and ensuring stellar customer service, my contributions resulted in a commendable 30% reduction in operational errors.My commitment to operational excellence extended to ensuring the safety and satisfaction of park guests. In this leadership role, I played a pivotal part in maintaining a remarkable 98% customer satisfaction rate, contributing to the overall positive experience at the amusement park.This position required a unique blend of leadership, operational acumen, and customer-centric focus. Managing the Rides department was not just about overseeing daily operations; it was about creating an environment where safety, efficiency, and customer satisfaction converged seamlessly.The amusement park industry demands a meticulous approach, and my tenure at Idlewild & SoakZone stands testament to my ability to navigate the complexities of operations while prioritizing the well-being and enjoyment of guests.This experience has ingrained in me the importance of precision in operational management and the impact it has on customer satisfaction. It's not just about running rides; it's about orchestrating experiences that leave a lasting positive impression.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: National Society of Leadership and Success (NSLS)

Associate'S Degree, Psychology, Criminology

Graduated from Pennsylvania Highlands Community College with an associate degree in psychology and criminology degree through a "dual.