Casey Daghigh Email & Phone Number

Boston, Massachusetts, US

- Responsible for the identification, creation, execution, and delivery of customer-facing educational content, featured through self-paced tutorials, live facilitation, and guides- Facilitate internal enablement for customer-facing employees to receive education on new product updates and functionality, tailored for different audiences including Sales.

Audubon, Pennsylvania, US

-Accountable for the effectiveness and development of internal and external enablement for industry leading SaaS products-Strategize training around serving key personas and focusing on the use cases they need to be successful-Collaborate with internal teams to ensure product/service value translates to key audience(s)-Design and deliver enablement content.

Audubon, Pennsylvania, US

• Lead Product Manager accountable for the managing the company's newest enterprise resilience solution, which is built on business resilience, mass notification, threat intelligence, incident management pillars. Manages.
• Accountable for the management of multiple SaaS products in the enterprise resiliency, business resiliency, mass notification, and threat intelligence markets
• Create and manage 12-18 month product roadmaps that directly tie to the company's corporate goals including outlooks for the product vision
• Collaborate and support an agile team environment with user experience and engineering to execute high value product offerings
• Launched the company's customer research program, Voice of the Customer, to gain direct insights from professionals to understand their business challenges and reflect any patterns or takeaways into the products
• Utilize product management tools (Aha, Jira, Confluence, Figma) to author and define product epics and features to articulate requirements to our technology teams to provide a clear picture on the "why" behind each.

Audubon, Pennsylvania, US

• Product manager for business resilience, mass notification, threat intelligence, incident management and data automation products.
• Collaborate and support an agile team environment with user experience and engineering to execute high value roadmap items
• Interact directly with customers and prospects to understand user and market demands alongside creating a partner rapport with leading research firms (Forrester, Gartner) to stay up to date with industry trends
• Utilize product management tools to author and define product epics and features to articulate requirements to our technology teams to provide a clear picture on the "why" behind each feature
• Lead product vision and strategy for the company's products
• Develop training and enablement content and forums to work closely with customer success, marketing, and sales teams to drive product messaging and improvement

Audubon, Pennsylvania, US

• Managed the product lifecycle from strategic planning to tactical activities
• Specified market requirements for current and future products by on-going calls and visits to customers and prospects
• Prepared, maintained, and evangelized the product roadmap which defines product enhancements for short- and long-term releases
• Work with sales management and other contributors to evaluate and prioritize opportunities and develop strategy
• Created feature descriptions (stories) to provide guidance to Development
• Facilitated customer webinars and sprint reviews

Wayne, PA, US

• Program Manager of internal employee rewards application
• Assess training needs through consultations with key internal clientele and stakeholders
• Design and create training manuals, eLearning modules, and course materials
• Deliver system and application based training to employees using a variety of instructional techniques (ILT, VILT, eLearning modules, job aids)
• Monitor and evaluate training programs to ensure they are current and effective
• Perform administrative tasks such as managing internal LMS system, scheduling classes, setting up systems and equipment, and coordinating enrollment

Wayne, PA, US

• Certifications: ABCP, LCSE, CBCV
• Instruct customers on our company's Business Continuity/Disaster Recovery Planning Software
• Conduct training classes in Virtual and Live methods
• Design tailored learning plans and training sessions for the customers' user base
• Create video tutorials for Sungard AS' notification software
• Assist customers with the implementation of software into their recovery programs

Wayne, PA, US

• DRII Certifications: ABCP & CBCV
• LCSE Certification (LDRPS Certified Software Engineer)
• Conduct Live, Virtual, and Custom training classes for customers on Sungard AS' suite of Business Continuity Software products
• Collaborate with organizations to help find which of the various training options are best for their specific needs
• Present informational, hands on sessions at SunGard's Conferences
• Assist the Professional Services team with custom implementations of organizations' BC Programs

• Started a women’s jewelry and accessory business while in college and was profitable in the first month. Featured accessories appeared in stores around Pennsylvania, fund raisers, and craft festivals. Jewelry and.
• Conceptualized and executed ideas of jewelry + accessories prior to creation
• Handmade all one-of-a-kind jewelry including necklaces, earrings, hair barrettes, and other accessories
• Managed all advertising, sales, inventory, material & labor costs, and profit records
• Partnered with local college charities to sell jewelry + accessories at fund raising events (% of proceeds donated)