Casey Daghigh Email & Phone Number

Boston, Massachusetts, Us

- Responsible for the identification, creation, execution, and delivery of customer-facing educational content, featured through self-paced tutorials, live facilitation, and guides- Facilitate internal enablement for customer-facing employees to receive education on new product updates and functionality, tailored for different audiences including Sales, Solutions Consultants, Consulting, Professional Services, and Support- Lead enablement team to drive educational, process, and operations priorities aligned with company objectives- Manage special projects for the Customer Experience team

Audubon, Pennsylvania, Us

-Accountable for the effectiveness and development of internal and external enablement for industry leading SaaS products-Strategize training around serving key personas and focusing on the use cases they need to be successful-Collaborate with internal teams to ensure product/service value translates to key audience(s)-Design and deliver enablement content including guides, in-person training, and tutorials

Audubon, Pennsylvania, Us

Lead Product Manager accountable for the managing the company's newest enterprise resilience solution, which is built on business resilience, mass notification, threat intelligence, incident management pillars. Manages the company's market research team to gather and distill trends, patterns, and opportunities into tangible action items. • Accountable for the management of multiple SaaS products in the enterprise resiliency, business resiliency, mass notification, and threat intelligence markets• Create and manage 12-18 month product roadmaps that directly tie to the company's corporate goals including outlooks for the product vision• Collaborate and support an agile team environment with user experience and engineering to execute high value product offerings• Launched the company's customer research program, Voice of the Customer, to gain direct insights from professionals to understand their business challenges and reflect any patterns or takeaways into the products• Utilize product management tools (Aha, Jira, Confluence, Figma) to author and define product epics and features to articulate requirements to our technology teams to provide a clear picture on the "why" behind each capability• Develop training and enablement content and forums to work closely with customer success, marketing, and sales teams to drive product messaging and improvement• Manage team of research analysts to lead strategic programs for gathering and analyzing insights

Audubon, Pennsylvania, Us

Product manager for business resilience, mass notification, threat intelligence, incident management and data automation products.• Collaborate and support an agile team environment with user experience and engineering to execute high value roadmap items • Interact directly with customers and prospects to understand user and market demands alongside creating a partner rapport with leading research firms (Forrester, Gartner) to stay up to date with industry trends• Utilize product management tools to author and define product epics and features to articulate requirements to our technology teams to provide a clear picture on the "why" behind each feature• Lead product vision and strategy for the company's products• Develop training and enablement content and forums to work closely with customer success, marketing, and sales teams to drive product messaging and improvement• Maintain ownership over product positioning and go-to-market activities

Audubon, Pennsylvania, Us

• Managed the product lifecycle from strategic planning to tactical activities• Specified market requirements for current and future products by on-going calls and visits to customers and prospects• Prepared, maintained, and evangelized the product roadmap which defines product enhancements for short- and long-term releases• Work with sales management and other contributors to evaluate and prioritize opportunities and develop strategy• Created feature descriptions (stories) to provide guidance to Development• Facilitated customer webinars and sprint reviews• Liaison between Sales, Client Services, Marketing Support, and Technologyteams to support product positioning and customer demand as part of new productdevelopment.

Wayne, Pa, Us

• Program Manager of internal employee rewards application• Assess training needs through consultations with key internal clientele and stakeholders • Design and create training manuals, eLearning modules, and course materials• Deliver system and application based training to employees using a variety of instructional techniques (ILT, VILT, eLearning modules, job aids)• Monitor and evaluate training programs to ensure they are current and effective• Perform administrative tasks such as managing internal LMS system, scheduling classes, setting up systems and equipment, and coordinating enrollment

Wayne, Pa, Us

• Certifications: ABCP, LCSE, CBCV• Instruct customers on our company's Business Continuity/Disaster Recovery Planning Software• Conduct training classes in Virtual and Live methods• Design tailored learning plans and training sessions for the customers' user base• Create video tutorials for Sungard AS' notification software• Assist customers with the implementation of software into their recovery programs

Wayne, Pa, Us

• DRII Certifications: ABCP & CBCV• LCSE Certification (LDRPS Certified Software Engineer)• Conduct Live, Virtual, and Custom training classes for customers on Sungard AS' suite of Business Continuity Software products• Collaborate with organizations to help find which of the various training options are best for their specific needs• Present informational, hands on sessions at SunGard's Conferences• Assist the Professional Services team with custom implementations of organizations' BC Programs• Created product training materials for the customers continued learning

Started a women’s jewelry and accessory business while in college and was profitable in the first month. Featured accessories appeared in stores around Pennsylvania, fund raisers, and craft festivals. Jewelry and accessories were designed for college students in mind: budget conscious, interested in unique accessories, supportive of small business.• Conceptualized and executed ideas of jewelry + accessories prior to creation• Handmade all one-of-a-kind jewelry including necklaces, earrings, hair barrettes, and other accessories• Managed all advertising, sales, inventory, material & labor costs, and profit records• Partnered with local college charities to sell jewelry + accessories at fund raising events (% of proceeds donated)