File initial claims for reimbursement from HUDValidate and QC claims File supplemental claims for second and final reimbursement from HUD

• Created marketing campaigns through social media, online publications, and print ads• Sent out email and text blast to market leasing promotions• Provided customer service to current residents and incoming prospects• Managed staff of 15 Leasing Agents• Provided administrative support to Property Manager• Promoted property by traveling to Texas high schools and College Night Housing Fairs • Conducted formal training for Leasing Agents• Assembled and submitted daily… Show more • Created marketing campaigns through social media, online publications, and print ads• Sent out email and text blast to market leasing promotions• Provided customer service to current residents and incoming prospects• Managed staff of 15 Leasing Agents• Provided administrative support to Property Manager• Promoted property by traveling to Texas high schools and College Night Housing Fairs • Conducted formal training for Leasing Agents• Assembled and submitted daily and weekly reports of current leasing numbers and room availability • Maintained social media, property website, advertising websites and print ads • Audited leasing contracts for execution, completion, and legality Show less

• Addressed tenants’ needs, wants, and concerns in a timely manner• Trained and supervised leasing staff of 4 employees• Daily operations of leasing office• Prepared all emails and texts to residents and guarantors• Planned monthly resident events, including a summer promotional pool party attended by 400 residents and nonresidents• Upkeep all social media, property website, advertising websites and print ads • Audited leasing contracts for execution, completion, and… Show more • Addressed tenants’ needs, wants, and concerns in a timely manner• Trained and supervised leasing staff of 4 employees• Daily operations of leasing office• Prepared all emails and texts to residents and guarantors• Planned monthly resident events, including a summer promotional pool party attended by 400 residents and nonresidents• Upkeep all social media, property website, advertising websites and print ads • Audited leasing contracts for execution, completion, and legality Show less

• Consistently recognized for achievement in leasing numbers and closing ratio• Conducted tours of property for prospects and their families• Conducted follow up calls/emails to prospects • Generated monthly newsletter• Generated new lease and renewal contracts

• Recorded and responded to tenant requests• Conducted tours of property for prospects and their families• Generated leases for new prospects and handled residents’ lease renewals• Cold-called prospective residents and followed up after initial contact• Made delinquency phone calls for rent collection• Organized resident events and dedicated time to outreaching in the community• Dedicated much attention to phone interaction and customer contact

• Supervised Groupon outreach resulting in over 1,000 respondents and over 600 new clients• Managed customer service with current clients and new prospects• In charge of monthly customer billing• Communicated with clients and prospects through email and telephone• Sold program to prospects and scheduled start dates

• Sold gymnastics and dance programs to parents• Demonstrated efficiency and time management in a busy office setting• Handled over 60 accounts daily• Calculated account’s monthly tuition and processed payments