As a social media and digital manager, I am dedicated to creating and executing dynamic marketing and social media strategies that effectively engage audiences and drive business growth. I bring a wealth of experience in content creation, community management, paid advertising, and social media analytics.My experience spans across multiple platforms, including Facebook, Instagram, YouTube, Linkedin, and TikTok. I am well-versed in utilizing social media tools and techniques to optimize engagement and increase reach, including social listening, audience targeting, and influencer marketing.With a creative and data-driven approach, I have a keen eye for identifying trends and opportunities in the social media and digital landscape, enabling me to develop and execute campaigns that deliver results.With experience in planning and executing events, I am also able to bring these skills into the mix and take the lead in organising trade shows and exhibition appearances.

As a Community Leader for New South Wales, my duty is to provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group. This includes: Planning, prioritizing, and assigning work, team member face to face meetings to communicate performance objectives to staff and assist them in resolving problems, observing team member behavior and providing support through onsite presence, and listening to calls. Administer and adhere to corporate and departmental policies, practices and procedures. Monitor processes and ensure that operational standards and customer specific KPIs are met. Identify opportunities and implement solutions for workflow, system, and other process improvements. Develop and maintain strong and positive working relationships with respective clients. Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience. Above all else, I work with my team to ensure we are sharing our client's vision and on track to creating desirable and fulfilled communities within their assets.

As a Team Leader for New South Wales, my duty is to provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group. This includes: Planning, prioritizing, and assigning work, team member face to face meetings to communicate performance objectives to staff and assist them in resolving problems, observing team member behavior and providing support through onsite presence, and listening to calls. Administer and adhere to corporate and departmental policies, practices and procedures. Monitor processes and ensure that operational standards and customer specific KPIs are met. Identify opportunities and implement solutions for workflow, system, and other process improvements. Develop and maintain strong and positive working relationships with respective clients. Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.

As a Community Manager I am one of the many faces of my company. My main role is to incorporate both online tools and in-person networking to create relationships and ultimately build Equiems' brand, both online and off.Equiems' aim is to create experiences and provide convenience for tenants in our assigned buildings. I work between 56 Pitt Street, 175 Pitt Street and 30 The Bond, with responsibilities such as;1. Content creation – writing posts, articles, communications materials, and material on local news and events as well as user generated content. I also source prizes for competitions that I organise to increase user engagement, as well as exclusive retail offers for occupants of my buildings.2. Events and event planning – planning meetups for my community, activities, sporting groups and activations.3. Customer relations – answering questions however they come in (phone, portal, in person) and managing any online feedback4. Communications/marketing strategy – creating strategic marketing/communications plans to provide direction for public-facing communications5. Analytics – Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives

Monthly and weekly sales reports, assisting with the organisation and running of trade shows and events, assisting with promotions, coordinating customer submissions and catalogue approvals, coordinating advert, image and product information requests, MSDS maintenance, creating and updating packaging artworks, liaising with suppliers to compile quotes and samples and conduct market research and analysis of new products, liaising with customers and assisting with customer inquiries, creating, uploading and maintaining team databases and creating product sell sheets.

Providing administrative support to the Sales and Marketing Team (and other departments as required), maintaining the Sales and Marketing database, assisting the team in the production of reports, proposals, letter typing, mail-outs and outgoing communication material, organising and maintaining a logical and up to date filing system, having up-to-date knowledge of rates, packages and operational details of the hotel in order to be able to conduct site inspections with the hotel’s client base, assisting the Director of Sales and Marketing with research, competitive analysis, compilation of monthly Sales/Marketing reports, uploading monthly figures into ASA, assisting the Digital & Loyalty co-ordinator in updating the Hotel website, social media and image library as required, assisting the Digital & Loyalty co-ordinator with social media responses, monitoring sales and marketing budget and analysing results of promotions, managing Sales & Marketing purchase orders and the gift voucher registry, providing administrative support for conference clients as required, telemarketing of new and existing clients.

Duties included; serving alcoholic beverages both at the bar and through tray service, general cleaning, washing and stocking glasses, manual payouts, monitoring gaming machines, maintaining bar hygiene, cooking and serving snacks for patrons, end of shift reconciliation, TAB payouts and account deposits, KENO payouts and number re sending, re stocking the bars, set up and tear down of events, working events and functions

I was fortunate enough to be given the opportunity to complete an internship at Novotel Wollongong and in this time, I discovered that indeed, the career that I had been working towards was what I wanted to pursue. In this role I was able to improve on my computer skills, further learn the importance of customer and client relationships, and was encouraged to think outside the box and take every challenge as an opportunity to be creative and stand out from the crowd. Duties included; updating databases, maintaining filing systems and assisting the Sales and Marketing team with communications and research including signage, competitor analysis, mailing out etc.

Duties include; serving alcoholic beverages both at the bar and through tray service, general cleaning, washing and stocking glasses, gaming pay outs, stat recording every hour, monitoring gaming machines, maintaining bar hygiene, cooking and serving snacks for patrons, end of day reconciliation, KENO pay outs and number re sending, re stocking the bar, safe and till balances, chit monitoring.

Duties included; serving alcoholic beverages both at the bar and through tray service, general cleaning, washing and stocking glasses, gaming pay outs, stat recording every hour, monitoring gaming machines, maintaining bar hygiene, cooking and serving snacks for patrons, end of day reconciliation, TAB payouts and account deposits, KENO pay outs and number re sending, serving in the bottle shop, re stocking bottle shop and bar.

Duties included; working with customers to find solutions to health problems, selling and polishing jewelry, managing customer complaints, using register, Eftpos and dealing with money, open and close including end of day reconciliation.

Duties included; creating rosters, organising and hosting staff meetings, visual merchandising (store, mannequins, displays), monitoring budgets (splits and targets), banking, managing customer complaints, training store transfers for store specific requirements, weekly reports to Head Office (Sales reports, competitor report, payroll issues feedback), stationary orders, store maintenance and cleaning, stock variances and requests, reports for Centre Management (monthly earnings etc.), organising daily 2pm reports for the Area managers to go to Head Office.