Casey Devane Email & Phone Number

Boston, Massachusetts, United States

Sharon, Massachusetts, United States

Boston, Massachusetts, United States

Acting as an Account Manager and Event Manager by supporting the post-sale client relationships needs for Premium Sales (suites and hospitality experiences), Group Sales (hospitality experiences), Red Sox Destinations (home and road game hospitality packages), and Special Events teams (non-baseball games)

Boston, Massachusetts, United States

Responsible for providing a thoughtful and engaging experience for community members while contributing to the value of our business focusing on people, culture, and community

Boston, Massachusetts

-Acting as an Account Manager and Event Manager by supporting the post-sale client relationships needs for Premium Sales (suites and hospitality experiences), charitable suite programs, Corporate Partnerships (suites and hospitality experiences), and Special Events teams (non-baseball games)-Onboarding over 400+ clients made up of large and medium sized accounts while executing over 700+ hospitality experiences for these groups-Drive adoption of Premium Sales products through use of sales techniques and improved onboarding processes-Interview, hire, and train staff for ongoing client events and activities-Speardheaded a new Salesforce (CRM) strategic reservation system for baseball and non-baseball events-Revamped contract and invoice process (DocuSign) for Sales and Services teammates to ensure a smooth and efficient onboarding process for customers while reducing the churn rate-Customized demo's and training for new digital ticketing process for clients

Boston, Ma

-Acting as an Account Manager and Event Manager supporting the post-sale client relationships needs for Premium Sales (suites and hospitality experiences), Corporate Partnerships, and Special Events teams (non-baseball games)-Onboarding over 300+ clients made up of large and medium sized accounts while executing over 600+ hospitality experiences for these groups-Developed relationships with vendors and internal staff to meet client game day needs-Drive adoption of Premium Sales products through use of sales techniques and improved onboarding processes-Interview, hire, and train part-time staff to host ongoing client events and activities-Speardheaded improvments to Microsoft Dynamics (CRM) strategic reservation system for baseball events-Created specific sales and services reports for Front Office members, vendors, and game day staff to communicate more effectively

- Acted as the main support hub to a 10 person management level team.- Integral part of team building and maintaining relationships with top clients.- Fielded and recorded a large number of hospitality requests from clients on game days.- Facilitated day-to-day assignments and projects being executed by our interns during the season.- Oversaw the operation of a restaurant dedicated to serving EMC Club Members during games.- Extensive knowledge using Urbanspoon reservation system for all Fenway Park restaurant reservations.- Responsible for tracking, creating, and processing $500,000+ in tickets for all premium clients and sponsors.- Accounting manager for all ticket donations from premium clients.- Worked with team creating sales plans for contract renewals for all premium areas in Fenway Park.- Acted as the key designer for all surveys, invoices, and collateral as needed.- Conducted extensive research necessary within the premium service industry to enhance the experience for clients.- Responsible for writing main article content for the premium newsletter distributed to 550+ clients.

- Responsible for daily mailings to all premium clients and sponsors.- Conducted pregame tours and projects as assigned.- Helped facilitate 25+ batting practice events for various sponsors. - Responsible for miscellaneous office duties including data input, filing, and answering phones.

- Conducted tours at Fenway Park which exhibited its rich history and traditions for 200,000+ fans visiting from around the world.

Quincy, Massachusetts, United States

-Coached two teams made up of underclassmen and upperclassmen for the Mass Ducks AAU Program-Assisted the head coach outline practice schedules and game day plans -Contributed to player development and overall team goals for players to be ready for the high school season

- Helped manage a team which executed an undefeated record during the regular season (20-0), became Patriot League Champions, Division II South Sectional Champions and Division II State Semi-Finalists in 2012.- Supported the head coach in the development of team goals and recorded pertinent statistics during games.- Effectively composed scouting reports throughout the season which was used in preparation for opponents.