Casey Dillard Email & Phone Number

Williamson County, Texas, United States

• Advanced to oversee 18 locations with 30+ employees, assuming full P&L responsibility.
• Achieved the highest conversion rate (68%) in the region through effective team leadership and training.
• Implemented cost-saving measures, including vendor renegotiations and optimized staffing schedules.
• Significantly increased online rental sales and occupancy rates.
• Maintained high customer satisfaction by prioritizing issue resolution and exceptional service delivery.

Las Vegas, Nevada, United States

• Oversaw 22 locations with 40+ team members, focusing on customer retention and delinquency reduction.
• Achieved the #1 company-wide ranking for net operating income in 2018 and reduced delinquencies by 50%.
• Enhanced employee training and coaching, resulting in a 20% boost in retail sales.
• Eliminated first-year employee attrition through effective onboarding, training, and recognition programs.
• Played a key role in post-acquisition integration, overseeing employee training, vendor selection, and process establishment.

Las Vegas, Nevada, United States

• Oversaw the daily operations of a million-dollar property, managing budget, maintenance, and staff.
• Developed and implemented a comprehensive training program for new hires.
• Reduced delinquencies through effective collection strategies and auction procedures.
• Consistently achieved the highest net revenue in the region, surpassing sales targets.

Sociology

High School Diploma