Casey Dillard Email & Phone Number

Williamson County, Texas, United States

• Advanced to oversee 18 locations with 30+ employees, assuming full P&L responsibility.• Achieved the highest conversion rate (68%) in the region through effective team leadership and training.• Implemented cost-saving measures, including vendor renegotiations and optimized staffing schedules.• Significantly increased online rental sales and occupancy rates.• Maintained high customer satisfaction by prioritizing issue resolution and exceptional service delivery.

Las Vegas, Nevada, United States

• Oversaw 22 locations with 40+ team members, focusing on customer retention and delinquency reduction.•Achieved the #1 company-wide ranking for net operating income in 2018 and reduced delinquencies by 50%.• Enhanced employee training and coaching, resulting in a 20% boost in retail sales.• Eliminated first-year employee attrition through effective onboarding, training, and recognition programs.• Played a key role in post-acquisition integration, overseeing employee training, vendor selection, and process establishment.

Las Vegas, Nevada, United States

• Oversaw the daily operations of a million-dollar property, managing budget, maintenance, and staff.• Developed and implemented a comprehensive training program for new hires.• Reduced delinquencies through effective collection strategies and auction procedures.• Consistently achieved the highest net revenue in the region, surpassing sales targets.

Sociology

High School Diploma