Casey Ditty Email & Phone Number

I specialize in the effective coordination and management of SATOP services and programs, ensuring compliance with state contracts and facilitating seamless operations. My role is dedicated to supporting successful participant outcomes and overall program effectiveness.Key Responsibilities:Collaborate with the SATOP Administrator to manage SATOP services and programs effectively.Conduct compliance and quality assurance audits on SATOP charts and documents, ensuring adherence to state contracts.Maintain open communication with DMH SATOP to understand consumer needs and ensure compliance with contracted services.Facilitate coordination between clinical and administrative staff, resolving issues, proposing solutions, and ensuring consistent application of program policies and protocols.Admit and discharge participants in the state computer system for OEP and WIP programs.Coordinate with clinical and administrative departments to update clients' program screening status in CIMOR.Provide necessary SATOP training and educational materials to various departments.Manage and organize the SATOP drive and maintain SATOP SharePoint documents.Support clients in comprehending and navigating the SATOP process.Develop and coordinate the OEP/WIP schedule in collaboration with the SQP Team.Act as the administrative contact for the driving record website.Establish and implement quality improvement processes to maintain program quality and consistency across contracted sites.Serve as the primary point of contact for the department.Coordinate logistical aspects of departmental meetings and provide educational staff training.Analyze internal processes and recommend procedural changes. Experience working in various EHR systems such as CIMOR, Anasazi, Avatar, Nexgen, Fovea, and CMHC.

Warrensburg, Missouri, United States

Appointment Scheduling: Efficiently schedule and register patient appointments, ensuring adherence to established procedures. Collaborate with other offices for seamless scheduling coordination.Office Administration: Perform essential office and clerical tasks such as handling multi-line phone systems, preparing patient documents, scanning, managing mail (both postal and e-faxes), and maintaining office inventory and storage.Patient Chart Management: Prepare patient charts and verify the financial and insurance eligibility of patients before each encounter, ensuring accuracy and compliance.Payment Processing: Generate receipts for patient payments, maintain a balanced payment log, and ensure the secure handling of cash on a daily basis.Front Desk Operations: Ensure the readiness of the reception area at the beginning of each working day, opening the building and ensuring all front desk activities are fully operational. Likewise, secure the building at the close of the working day according to protocol.Pre-Certifications and Referrals: Assist in the process of pre-certifications and referrals, streamlining the patient experience and supporting healthcare providers.Patient Support: Address patient inquiries, fulfill form requests, and guide patients to the appropriate individuals or departments, offering essential assistance and excellent service.Actively engaged in staff and educational meetings, contributing to the exchange of knowledge and fostering a collaborative work environment.