Casey Dolan Email and Phone Number
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Driven and successful customer operations, program, and technology management professional with 20+ years of experience. A proven history of managing complex programs with an emphasis in large-scale implementations and new builds, network-related projects, customer account management, financial and project management methodologies. Strong passion for implementing business standards, goals, strategies, procedures, and enhancing the overall customer experience. Successfully managed several large-scale acquisition and migration projects of Business Services customers within multiple cable MSO's. Talent for proactively identifying obstacles, process gaps, architect solutions and reporting on key performance indicators to drive efficiencies, while complying with and following industry standards and best practices. Specialties: Project Finance | Project Planning | Project Execution | Process Improvement | Cross-functional Team Leadership | Project Implementation | Project Management | Team Leadership | Program Management | Project Performance | Team Effectiveness | MSP Experience Customer Relationship Management Experience | CRM Database | MSO experience | Commercial Management Experience | Customer Operations| Large-scale Project Implementation| Carrier Ethernet and (Macro-Tower/Small Cellular) Backhaul deployment | Dark Fiber Deployment Management
Rhino Cable Services, Inc.
View- Website:
- rhinocatv.com
- Employees:
- 16
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Senior Project ManagerRhino Cable Services, Inc. May 2024 - Present
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Director, Customer Operations, Carrier ServicesComcast Business Jan 2023 - Dec 2023Philadelphia, Pennsylvania, United States• Managed sales support staffs for Cellular Backhaul, Dark Fiber, Small Cell, Wholesale, and Retail Carrier Ethernet segments driving revenue of ~$400M nationwide. • Initiated the launch of over 3000 national site surveys for a nationwide Carrier.• Partnered with division and region leads to implement new standards for Cell Backhaul and Dark Fiber, reducing time to construct intervals by 30 days, and improving carrier and customer experience.• Facilitated stranded capital initiative including CAR reviews, budget planning, invoicing and bulk PO requests providing process improvements and recuperation of 30% of funds nationwide. • Served as a mentee for West Division Mentor Capstone Employee Recognition Group; helping individuals reach the next steps in their career growth journey. -
Senior Manager, Customer Operations, Carrier ServicesComcast Business Mar 2020 - Dec 2022Philadelphia, Pennsylvania, United States• Implemented operational initiatives to support Dark Fiber, Small Cell, and Carrier Ethernet $300M+ Revenue driving business segment.• Lead project manager teams responsible for scope, budget, and risks – managing 5000+ projects for Cell Backhaul and Dark Fiber lines of business. • Directed process improvements between construction, sales and sales support teams focusing on revenue acceleration and decreasing cancellations by 20%. • Oversaw and executed financial approvals, presales orders, and RFPs for Sales. • Executed contractual documents, established and maintained technical and financial reports spanning 5 carriers and over 200+ customers.• Participated in the Capstone Employee Recognition Group Mentorship Program.
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Manager, Business Operations, Carrier ServicesComcast Business Jun 2016 - Feb 2020Mount Laurel, New Jersey• Managed service delivery organization accountable for the project management and execution of highly complex, multi-year programs, including small cell and Carrier ethernet. • Implemented financial approval for Cell Backhaul and Dark Fiber, improving project financials and operational efficiencies.• Developed relationships with new customers and onboarding of wholesale accounts, contributing to the expansion of individual product lines.• Oversaw the first Dark Fiber Carrier Charlottesville project providing active networking equipment for examining outages and distance monitoring approx. $2M in revenue. • Team member nominated for Comcast Circle of Success Award, for the creation, execution, and successful implementation of (beginner/Intermediate/expert) job function of a day in the life of any Business Services Ethernet team, receiving over 13K participants nationwide.
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Committee Chair; Technology & Public Relations, Committee Member/ Fund-RaisingCheltenham Fire Company Nov 2006 - Nov 2023Cheltenham, PaFormed in 1896 the Cheltenham Hook & Ladder Company #1 has been an ALL Volunteer organization serving the 4th Fire District in Cheltenham Township, Montgomery County, Pennsylvania. Currently hold the position of Committee Chairperson for Technology & Public Relations. I have volunteered as a Fire Fighter (currently non-active), as well as held the elected positions of Recording Secretary, Board of Trustees, and President.
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Judge Of Elections (Ward 7-1)Montgomery County Government Nov 2017 - Nov 2020Cheltenham, PennsylvaniaElected roleresponsible for local polling place: set up, staffing, problem resolution, and final reporting during elections. -
Senior Project Manager - Business Services ImplementationsComcast Cable Feb 2012 - Jun 2016Moorestown Nj• Served as strategic point of contact for customer implementation projects, and management of customer relationships of carrier ethernet products within national Comcast footprint.• Ensured project and program milestones were accomplished, maintaining compliance with project requirements, and enhancing user experience.• Addressed problems through Risk Management and provided solutions in a timely manner. -
Client Services Project ManagerParkeon Sep 2010 - Feb 2012Moorestown, Nj• Responsible for communicating client service project phases, timeline, obstacles and risks to management and appropriate stakeholders. • Facilitated largest United States (US) deployment of multi-space meters for New York City Department of Transportation (NYC DOT), including Texas, New York, Maryland, and Washington. • Assisted in acquisition of third-party construction and transportation resources while maintaining responsibility for profit and loss (P&L) management of each project.
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Project Manager (Deployment; Commercial Services)Comcast Cable Feb 2009 - Sep 2010• Oversaw the kick-Off, execution, and delivery of a new Cell Back Haul product line nationwide.• Facilitated, created, and implemented national standards for commercial services, including engineering and construction.• Served as the lead for customer experience in the first mass deployment of T-Mobile cell sites in Central and West divisions.
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Technical Project Manager (Operations; Business Services)Comcast Cable Jul 2007 - Feb 2009Oversaw the business customer experience in the acquisitions and migrations of the following MSO’s: Time Warner, SusCom, Adelphia, Patriot Media, Blaze Net, and Insight Communications. Coordinated and communicated with resources from all cross-functional teams as well as third party resources to ensure minimal customer impact during transitions. Managed the reclamation process for Time Warner owned IP addresses to meet contracted delivery dates.Responsible for the migration of third-party email to the Comcast exchange platform.
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Manager Customer Care (Cbc/Online)Comcast Cable Aug 2006 - Jul 2007Plymouth Meeting, PaOversaw day to day operations and service levels for national customer care team supporting business/commercial customers. Managed performance and development planning of 16 direct reports implementing operational improvements to reduce overall call handle times, and communication while improving interaction with cross-functional support teams, and overall KPI's.
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Service Delivery ManagerUnisys Corporation Apr 2001 - Aug 2006Plymouth Meeting, PaManage strategic client relationships, project manage new account implementations, translate service delivery details and trends into process improvement/action plans. Collaborated with program management team to translate dynamic client needs into specific offerings and executable deliverables. -
Support Staff/Change Control AgentUnisys Nov 2000 - Apr 2001Blue Bell, Pennsylvania, United StatesPerformed analysis, monitor change control requests, and manage implementation of required network changes to ensure uninterrupted service of managed clients infrastructure.
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Intern/Support StaffUnisys May 2000 - Nov 2000Blue Bell, Pennsylvania, United StatesFront line support (tier 1 agent) for managed services center (infrastructure support). Inbound technical support and remote management services provided to local, national, and international customer base.
Casey Dolan Skills
Casey Dolan Education Details
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Project Management -
Information Technology -
Computer Learning CenterComputer Technology/Computer Systems Technology
Frequently Asked Questions about Casey Dolan
What company does Casey Dolan work for?
Casey Dolan works for Rhino Cable Services, Inc.
What is Casey Dolan's role at the current company?
Casey Dolan's current role is Improving Operational Efficiencies | Program Management | Implementing Solutions | Driving Strategic Success.
What is Casey Dolan's email address?
Casey Dolan's email address is ca****@****ast.com
What is Casey Dolan's direct phone number?
Casey Dolan's direct phone number is +121597*****
What schools did Casey Dolan attend?
Casey Dolan attended Penn State Abington, University Of Phoenix, Computer Learning Center.
What are some of Casey Dolan's interests?
Casey Dolan has interest in Animal Welfare, Social Services, Science And Technology, Disaster And Humanitarian Relief.
What skills is Casey Dolan known for?
Casey Dolan has skills like Vendor Management, Program Management, Cross Functional Team Leadership, Telecommunications, Project Management, Management, Wireless, Project Planning, Crm, Leadership, Networking, Voip.
Who are Casey Dolan's colleagues?
Casey Dolan's colleagues are Kirk Pelletier, Beauty Davis, Ryan Henderson, William Doyle, Harrison Gillis, Joshua Mckenna, Justin Tyler.
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Casey Dolan
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