Casey Dolan Email & Phone Number

Philadelphia, Pennsylvania, United States

• Managed sales support staffs for Cellular Backhaul, Dark Fiber, Small Cell, Wholesale, and Retail Carrier Ethernet segments driving revenue of ~$400M nationwide.
• Initiated the launch of over 3000 national site surveys for a nationwide Carrier.
• Partnered with division and region leads to implement new standards for Cell Backhaul and Dark Fiber, reducing time to construct intervals by 30 days, and improving carrier and customer experience.
• Facilitated stranded capital initiative including CAR reviews, budget planning, invoicing and bulk PO requests providing process improvements and recuperation of 30% of funds nationwide.
• Served as a mentee for West Division Mentor Capstone Employee Recognition Group; helping individuals reach the next steps in their career growth journey.

Philadelphia, Pennsylvania, United States

• Implemented operational initiatives to support Dark Fiber, Small Cell, and Carrier Ethernet $300M+ Revenue driving business segment.
• Lead project manager teams responsible for scope, budget, and risks – managing 5000+ projects for Cell Backhaul and Dark Fiber lines of business.
• Directed process improvements between construction, sales and sales support teams focusing on revenue acceleration and decreasing cancellations by 20%.
• Oversaw and executed financial approvals, presales orders, and RFPs for Sales.
• Executed contractual documents, established and maintained technical and financial reports spanning 5 carriers and over 200+ customers.
• Participated in the Capstone Employee Recognition Group Mentorship Program.

Mount Laurel, New Jersey

• Managed service delivery organization accountable for the project management and execution of highly complex, multi-year programs, including small cell and Carrier ethernet.
• Implemented financial approval for Cell Backhaul and Dark Fiber, improving project financials and operational efficiencies.
• Developed relationships with new customers and onboarding of wholesale accounts, contributing to the expansion of individual product lines.
• Oversaw the first Dark Fiber Carrier Charlottesville project providing active networking equipment for examining outages and distance monitoring approx. $2M in revenue.
• Team member nominated for Comcast Circle of Success Award, for the creation, execution, and successful implementation of (beginner/Intermediate/expert) job function of a day in the life of any Business Services.

Cheltenham, PA

Formed in 1896 the Cheltenham Hook & Ladder Company #1 has been an ALL Volunteer organization serving the 4th Fire District in Cheltenham Township, Montgomery County, Pennsylvania. Currently hold the position of Committee Chairperson for Technology & Public Relations. I have volunteered as a Fire Fighter (currently non-active), as well as held the elected.

Cheltenham, Pennsylvania

Elected roleresponsible for local polling place: set up, staffing, problem resolution, and final reporting during elections.

Moorestown NJ

• Served as strategic point of contact for customer implementation projects, and management of customer relationships of carrier ethernet products within national Comcast footprint.
• Ensured project and program milestones were accomplished, maintaining compliance with project requirements, and enhancing user experience.
• Addressed problems through Risk Management and provided solutions in a timely manner.

Moorestown, NJ

• Responsible for communicating client service project phases, timeline, obstacles and risks to management and appropriate stakeholders.
• Facilitated largest United States (US) deployment of multi-space meters for New York City Department of Transportation (NYC DOT), including Texas, New York, Maryland, and Washington.
• Assisted in acquisition of third-party construction and transportation resources while maintaining responsibility for profit and loss (P&L) management of each project.

• Oversaw the kick-Off, execution, and delivery of a new Cell Back Haul product line nationwide.
• Facilitated, created, and implemented national standards for commercial services, including engineering and construction.
• Served as the lead for customer experience in the first mass deployment of T-Mobile cell sites in Central and West divisions.

Oversaw the business customer experience in the acquisitions and migrations of the following MSO’s: Time Warner, SusCom, Adelphia, Patriot Media, Blaze Net, and Insight Communications. Coordinated and communicated with resources from all cross-functional teams as well as third party resources to ensure minimal customer impact during transitions. Managed.

Plymouth Meeting, PA

Oversaw day to day operations and service levels for national customer care team supporting business/commercial customers. Managed performance and development planning of 16 direct reports implementing operational improvements to reduce overall call handle times, and communication while improving interaction with cross-functional support teams, and overall.

Plymouth Meeting, PA

Manage strategic client relationships, project manage new account implementations, translate service delivery details and trends into process improvement/action plans. Collaborated with program management team to translate dynamic client needs into specific offerings and executable deliverables.

Blue Bell, Pennsylvania, United States

Performed analysis, monitor change control requests, and manage implementation of required network changes to ensure uninterrupted service of managed clients infrastructure.

Blue Bell, Pennsylvania, United States

Front line support (tier 1 agent) for managed services center (infrastructure support). Inbound technical support and remote management services provided to local, national, and international customer base.

Project Management Certificate, Project Management

Bs, Information Technology

Computer Networking And Design Certificate, Computer Technology/Computer Systems Technology