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Casey Lopez Email & Phone Number
Strategic Operations Manager
at
Packaging Exchange
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Strategic Operations Manager
Location
Angola, New York, United States
Company size
Who is Casey Lopez? Overview
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Quick answer
Casey Lopez is listed as Strategic Operations Manager at Packaging Exchange, a with 117 employees, based in Angola, New York, United States. AeroLeads shows a matched LinkedIn profile for Casey Lopez.
Casey Lopez previously worked as Owner at Granite & Grain Property Management Corp and Director of Customer Success at Isi Technology. Casey Lopez holds High School Diploma from Nardin Academy.
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Packaging Exchange
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Profile bio
About Casey Lopez
Personal Contact Information:CaseyL5918@gmail.com
Current workplace
Casey Lopez's current company
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Packaging Exchange
5 roles
Casey Lopez work experience
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Owner
Granite & Grain Property Management Corp
Director Of Customer Success
Oversee all talent acquisition, internal hiring processes, and employee development programs for customer success team. Manage innovative onboarding platform and supplementary training materials for new clients. Provide seamless customer lifecycle management. Ensure SLA compliance and consistent revenue growth by directing team to track key metrics, including Net Promoter Score (NPS), Customer Satisfaction Scores (CSAT), and Customer Effort Scores (CES). Spearheaded operational overhaul; established centralized HR database, internal onboarding process, and training platform.Revamped client onboarding implementation process; designed SOP and KPI structures for technical support team.Increased employee retention by 66%; implemented new corporate policies, operational procedures, and employee benefits plan.Increased customer satisfaction by 17%; implemented customer feedback to develop personalized solutions.Increased revenue growth by 45%; created cross-selling opportunities via segmented strategies on client platform.
Sep 2023 - Jul 2024
Chief Administrator
Oversaw customer service, support, and billing; managed inventory of 7K+ items, profit and loss (P&L) accounts, and customer escalations (RMAs) to anticipate sales projections and supply chain disruptions. Negotiated pricing and payment terms while forging new vendor relationships. Developed packaging solutions to ensure cost savings for end users. Facilitated acquisition of Central Industrial Packaging Inc. by overseeing the migration of accounting, vendor, customer, and inventory data.15% revenue growth YoY; earned spot on Rochester’s Top 100 Fastest Growing Companies from 2013 - 2022.
Oct 2013 - Sep 2023
Sales Support Manager
Delivered comprehensive customer support and order intake while managing billing processes (AR/AP) for the company. Designed proposals for prospects and returning customers. Assisted purchasing team with researching product/freight costs and lead times while placing purchase orders with vendors, ensuring positive relationships for repeat business.Spearheaded company’s first Quality Control System; managed incoming products and current stock to ensure high standards.Established company’s online presence; fully designed and built company website and ensured optimal cybersecurity.
Feb 2011 - Oct 2013
3 education records
Casey Lopez education
High School Diploma
Nardin Academy
International Business, Marketing, Public Relations
Engineering
FAQ
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What company does Casey Lopez work for?
Casey Lopez works for Packaging Exchange.
What is Casey Lopez's role at Packaging Exchange?
Casey Lopez is listed as Strategic Operations Manager at Packaging Exchange.
Where is Casey Lopez based?
Casey Lopez is based in Angola, New York, United States while working with Packaging Exchange.
What companies has Casey Lopez worked for?
Casey Lopez has worked for Packaging Exchange, Granite & Grain Property Management Corp, Isi Technology, 3G Packaging Inc., and Acker-Pak.
How can I contact Casey Lopez?
You can use AeroLeads to view verified contact signals for Casey Lopez at Packaging Exchange, including work email, phone, and LinkedIn data when available.
What schools did Casey Lopez attend?
Casey Lopez holds High School Diploma from Nardin Academy.
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