Casey Faust Email & Phone Number

St Louis, Missouri, United States

Serve as a primary contact for the veteran and his/her representative or advocate, and as the decision-maker for compensation or pension claims.Explain the full range of veterans' benefits and all related programs.Make determinations as to eligibility for the type of benefit sought and fully analyze, develop and request required evidence for certain claims requiring a rating decision.Decide the necessity for and type of examinations, reexaminations or opinions in order to determine the existence of or to evaluate disabilities resulting from disease or injury.Develop comprehensive requests for examinations/opinions in order to ensure that appropriate evidence is received from which to adjudicate the claim.Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.Rotate through the Cross-Functional claims processing teams, Intake Processing Center, Appeals, and Quality Review teams in support of the mission.Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring and correspondence preparation.Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

St Louis, Missouri, United States

· Advise and provide information on benefits and rights· Explain pertinent legal provisions, regulations, and related administrative practices and their application to specific cases· Assist individuals regarding how best to provide needed documents and evidence required. Initiate inquiries to resolve errors, delays, or other problems in obtaining benefits· Complete claim and appeal related work· Counsel Veterans, their dependents, and survivors via assigned access channel, (telephone, email, video, or chat) concerned with Veterans· Assist the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits· Explain the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted· Explain VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and all pertinent information available within the systems of record· Process change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim· Respond to interactions where the customer wishes to speak/discuss to a "supervisor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor

Mascoutah, Il

• Conduct and supervise subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo• Oversee screening checkpoint(s) and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel• Participate in the development of new policies and procedures, and recommend changes in policy and procedures based on observation of work, as required• Participate in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors• Engage in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches• Prepare various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed• Develop incident information and reports for Law Enforcement Officers (LEOs) and supervisors• Serve as a member of the National Screening Force

Greater St. Louis Area

Write, edit, and post stories to SharePoint Audit written products produced across TSA for adherence to all guidelines, including plain language standards and Associated Press style Collaborate with manager, team leader or more senior Writer/Editor to coordinate the work of subject matter experts, Visual Information Specialists, and others to develop effective, accessible stories Research material previously posted to avoid contradictions and unnecessary repetition Develop proposals to present information clearly and at a level appropriate for the intended audience to promote thorough understanding Respond and coordinate information requests from external customers and research, write, coordinate, edit, and disseminate responses received from the program offices Provide advice and guidance to professionals, managers and employees under the general direction of a manager on matters such as content, presentation, and interpretation; edit a variety of materials including talking points, position papers, manuals, reports, correspondence, among others, for format, punctuation, spelling and grammar; review and recommend for approval proposed publications for style, design, and similar editorial characteristics prior to release for printing, publication, and/or dissemination; ensure conformity with established agency publications procedures and policies; ensure consistency, accuracy, clarity, and comprehensiveness; ensure there is a logical development of subject matter, that the content is appropriate for the audience to which it is directed, and that conclusions are supportable by reference to facts. Identify and coordinate the resolution of issues with managers, supervisors, and/or originators Assist with maintain proficiency in a variety of tools in order to complete assignments and produce high-quality products for internal and external customers

Greater St. Louis Area

I perform specialized research for clients who are relocating.

• Oversee screening checkpoint and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the rotation of personnel• Participate in the development of new policies and procedures, and recommend new procedures based on observation of work• Developed pictorial system for Unpredictable Screening Procedures (USP)• Started weekly briefing summaries sent out via email so that all officers receive briefings• Participate in developing strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors• Edited reports written by other officers• Created a report template and instruction manual for how to write reports• Engage in continuous development of critical thinking skills necessary to mitigate security threats by evaluating and applying appropriate situational options and approaches• Prepare various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed• Develop incident information and reports for Law Enforcement Officers (LEOs)• Serve as a member of the National Screening Force• Collateral Duty Safety Officer (CDSO)• On-the-Job Training (OJT) Coach• Use Arabic language skills to interact with Arabic-speaking passengers

Mascoutah, Il

• Provide security and protection of air travelers, airport, and aircraft in a courteous, professional manner• Identify dangerous objects in baggage, cargo, and on passengers, and preventing those objects from being transported onto aircraft• Use X-ray to identify threats and prohibited items in the property• Perform searches, to include pat-down searches• Control terminal entry and exit points• Interact with the public, giving directions and responding to inquiries• Maintain focus, command presence, and awareness while working in a stressful environment which includes noise from alarms, machinery, and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis routine situations• Conduct and supervise subordinate employees in conducting pre-boarding security screening of persons, their carry-on and checked baggage/cargo• Collateral Duty Safety Officer (CDSO)

I translate various documents (reports, position papers) that are mostly academic in nature. I also edit texts that have been translated by native Arabic speakers to ensure that the texts read smoothly in English.

Greater St. Louis Area

Taught intensive Modern Standard Arabic (MSA) course to government employees

Translated chapters from a fantasy novel from Arabic into English, and also edited translations that were done by native speakers to ensure that the texts read smoothly in English.

Salt Lake City, Utah

I have privately tutored four students who ranged from beginning to intermediate language skills. I created activities for individual students for the Al-Kitaab textbook series, and also incorporated lessons from Ryding's Reference Grammar to provide additional practice with technical aspects of grammar.

Salt Lake City, Ut

I translated court cases from around the Middle East dealing with a variety of subjects for Professor Chibli Mallet's coursebook on Middle Eastern and North African law.

Salt Lake City, Ut

I taught introductory Arabic, standard & Egyptian, at the University of Utah.

Salt Lake City, Utah

-Worked in a variety of departments (textbooks, general store floor, merchandise, shipping & receiving) under various supervisors.-Assisted customers with various needs from finding textbooks to team apparel.

•Weighed and sorted mail.•Prepared mail to be sent and applied appropriate postage.•Sorted barcoded mail and prepared it for delivery to post office.•Trained new employees on basic job functions.

•Inspected all incoming baggage to the Gateway Arch complex.•Prompted visitors to send baggage through X-ray machine and walk through metal detectors.•Scanned X-ray images of bags and personal belongings.

•Prepared and sold food.•Worked at front desk answering phones and signing up children for summer camp and swim lessons.

Masters, Middle East Studies - Arabic & Linguistics

Activities and Societies: Arabic Club, Golden Key International Honors Society, University of Utah Middle East Center Graduate Student.

B.A, Anthropology; Arabic, Linguistics

Studied Arabic in Amman, Jordan, summer 2006.

Education record