Oversee and manage drivers in 12 different terminals. Ensure on time pickup/delivery times to better serve customers. Communicate with drivers via qualcom/satellite messages through Transportation Management System (TMS). Book new loads manually or through EDI. Work as a liaison for drivers and customer service to resolve any customer related issues. Assist drivers with load information, DOT regulations, and truck/trailer maintenance issues. Repower or rescue loads to make on time scheduled appointments. Document any hazmat load information and ensure drivers have all the correct information and placards to meet regulations. Monitor multiple screens to make sure pickups and deliveries are running on time. Perform customer service duties after hours. Answer phone calls from customers as well as drivers and provide them with accurate information and excellent customer service. Triangulated deliveries with pickups to save the company 13,500 empty miles in 7 months.

Primarily act as a liaison for customers, drivers, and Campbell Soup.Effectively train and oversee new employees and other office clerks.Check in drivers and direct them to the correct location to prevent traffic/yard congestion.Extensive computer (SAP software) and office work.Accurately dispatch trailers to and from dock doors for proper loading and unloading of product.Meet loading deadlines for on time service.Manage multiple drivers.Maintain excellent customer service.

Correctly packed out-going products, patching moldings, ensured safe operation of a picker and forklift daily, accurately sorted products for shipment in proper location, properly stamped and loaded orders to be shipped, superb inventory control, extensive professional office and computer work. I obtained a forklift and picker license in August 2007 and continued proper training the duration of my occupation.