-Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures. -Reviewed updates to workflow maps in LucidChart to ensure accuracy for deployment of QuickBase apps. -Engage global teams of over 20 and participate with them on monitoring and reporting progress and documentation updates.

-Provided in class and online training and refresher courses of up to 50 to increase learning opportunities. -Increased team's quality accuracy by over 10% which allowed the team to meet both internal and client targets by developing new and improving current desktop procedures to provide clearer processing instructions. -Led daily supervision and team performance of over 70 team members when lead was unavailable and identified opportunities for additional training on any knowledge gaps.-Acted as subject matter expert for medical and behavioral healthcare claims processing with experience in Medicaid and Medicare. -Coordinated with client on over 50 documentation updates to assist in process improvements.-Liaised with leaders to create macros within Excel for Coordination of Benefits and Timely Filing.-Presented reporting and analytics to project leadership and key stakeholders regarding team production, training, and quality.

-Take calls or chats and process unemployment claims application. -Analyst is expected to log into AWS, receive calls for unemployment claim processing, review/approve documentation, update details in database.-Assisted over 30 callers a day.

-Managed large volume of medical claims on daily basis of up to 200 per day with 100% quality.-Maintained knowledge of benefits claim processing, medical terminology, and HIPAA regulations.-Perform research, enter data, and process health care claims in a variety of systems and tracking tools for a US health care client.

-Managed large volume of medical claims on daily basis of up to 200 per day with 100% quality. -Maintained knowledge of benefits claim processing, medical terminology, and HIPAA regulations. -Perform research, enter data, and process health care claims in a variety of systems and tracking tools for a US health care client.

-Sales to customers for phone or plan upgrades. -Customer service. -Stock and inventory. -Kept customers and other employees up to date on latest devices and technology.

-Assisted parents/guardians in enrolling their students into online K-12 public school. -Verification of documents, demonstrated knowledge of all required documentation needed for each student.-Scheduled virtual appointments and follow ups with more than 10 guardians a day to assist in enrollment.