Casey Garvey Email & Phone Number

Los Angeles, Ca, Us

Hollywood, Ca

Century City/Los Angeles

• Manage incoming New Release and catalog orders for Fox, Lionsgate, Anchor Bay, MGM and any other distributed partners. • Integrate digital aspects of order processing, metadata management and monitoring and any associated tracking required into the daily operations accounts • Timely order processing via EDI, upload programs or manual entry according to departmental standards. • Manage Open orders in conjunction with Huntsville and Toronto staffs to insure all open orders have been shipped completely,• Work with 3rd party CS to ensure that manufacturing and inventory issues for distributed partners are addressed and resolved ahead of the anticipated customer delivery schedule.• Communicate daily with all appropriate parties whenever orders are delayed due to finished goods or component inventories being late or insufficient to cover demand• Provide reporting to management related to your daily order processing output, error reporting, account communication and open order review standards.• Make sound independent decisions, knowing when to escalate issues and displayed courage in making decisions or voicing opinions, even if unpopular• Evaluate the current operational workflow, identify efficiencies and provide innovative solutions

- Supported maintenance of vendor accounts relative to DVD purchasing, including: new title additions, catalog data integrity, PO management, receiving support and vendor communication- Research & acquisition of metadata, artwork & content- Detailed reporting and set-up of new release content and review of moratorium titles- Troubleshoot customer service and receiving issues- Effectively communicate project expectations to team members and managers- Provide honest, direct feedback to team members and on business decisions- Make sound independent decisions, and know when to escalate issues- Display courage in making decisions or voicing opinions, even if unpopular- Evaluate the current operational workflow, identify efficiencies and provide innovative solutions- Be a super-user of system tools; assist with development and testing of new system processes- Build and develop all internal and external relationships- Understand, advocate and communicate the company’s values and team goals

Efficiently and accurately construct, process, distribute & track service orders using standardized operating procedures, software tools and communications with basic knowledge of interrelated company departments including vault, billing, credit, sales and operations.Worked with Scheduling, Operations and Logistics to monitor the status and accuracy of initiated service orders. Assist account directors in the resolution of resource, service completion time and technical conflicts. Notify account director when Operations, Scheduling or Logistics are unable to fulfill service goals.Maintained a positive customer relationship through both written and verbal communication as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems accurately, on time with high quality and positive attitude.

ASCENT MEDIA GMX On-Boarding and Client Service Coordinator, 09/2009 - 10/2010The Global Media Exchange (GMX) is an online B2B content marketplace that brings together professional distributors of video content with professional buyers. Job functions include providing support to GMX on-boarding, operations, user administration and customer service functions by coordinating and expediting the receipt and processing of materials, and facilitating client services as required in connection with client use of GMX. Track, verify and organize incoming materials (metadata, artwork and program content) from 800+ content vendors worldwide. Coordination of metadata augmentation and transfer to GMX formats. Vet and process online registrations. Create client profiles and logins for GMX.

Supervised & coordinated pre and post production elements for packaging utilizing Final Cut Pro; Managed/tracked final delivery of elements to clientsCoordinate metadata, artwork and video elements for delivery to Team One on behalf of L/Studios (Lexus) broadband channel.Tracked and screened independent film submissions for film festival on L/Studio. Coordinated licensing and contracts for new and on-going productions. Managed submission of all produced content onto IMDb. Coordinated submissions for Copyright, SAG contracts and other guilds, new productions into IMDb.Managed A/P and bi-weekly payroll for production office.

Redondo Beach, Ca

• Managed complete digital conversion of studio from analog to digital photography, training staff on new equipment, applications & principals• Experienced in film and digital photography. Knowledgeable in film and digital printing and development. Experienced working with high-volume printers and chemical processing. Highly proficient with Express Digital Darkroom and APS Pro.• Management of studio budget, scheduling, payroll, human resources and corporate training both on a regional and local level• Increased customer satisfaction ratings at studio and brought up sales over 200%• Inventory control and integration of all merchandise through the company POS system.• Responsible for quarterly cycle counts of all inventory. • Supervision of twenty professional photography staff with the goal of doubling staff size to meet the demands of the digital conversion. Duties included interviewing, hiring, new-hire paperwork, payroll, etc.

Screened program submissions for broadcast consideration and scheduled programming into network ops software for multiple station channelsNegotiated licensing terms for acquisition, drafted deal memos/ license agreements, ensured fulfillment of delivery materials and payment of license fees. Collaborated in packaging and delivery of national, regional and local programs and series.Edited programming to ensure compliance with current broadcast standards and FCC requirements.Reviewed demographic trends as they apply to current programming and utilized the ratings information to determine schedule projections.

B.A, Radio-Television-Broadcasting

Education record

Non-linear Editing: Final Cut Pro