-Obtained New Jersey Real Estate Salesperson License-Contacted prospective clients to set appointments and provided guidance to buyers and sellers-Planned and oversaw new market initiatives -Supported team and ensured sales goals are met

-Recruit, interview, hire and train new team members.-Manage payroll and create staffing schedule based on club traffic and budgetary needs. -Retain members through proactive engagement. -Direct and assign projects to front desk team members.-Process and audit member paperwork and membership changes.

-Demonstrate exemplary sales skills by encouraging personal daily, weekly and monthly acquisition goals are met through persistent and enthusiastic outreach- Align with Sales Manager to learn and develop the capacity to lead a successful sales team through ownership of weekend production and additional responsibilities -Coach and develop team as needed to ensure they are achieving or exceeding company expectations-Support the recruitment of top talent through partnerships and prospecting to continuously grow your team of Account Managers-Successfully assisted with leading my team to deliver our first Acquisition Win in 7 months- Finishing at 143% of our New Dues Quota for the month of April. -Ranked Top 10% in the Company as the “Total Complete Player” for exceeding KPI’s and Personal Acquisition for the Month of April- Delivering 162% of Personal Quota

-Actively participated in promoting the ongoing services provided by our best in class fitness professionals-Operated as the lead point of contact and relationship manager for any and all matters specific to your book of business-Achieved daily, weekly and monthly acquisition and retention goals through persistent and enthusiastic outreach-Customized the buying experience by encouraging involvement with our people, programs and places to align with the unique needs, interests and goals of each prospective member-Recruited new members through outbound calling and lead generation-Initiate, develop and grow relationships with new and current members-Leveraged new and existing relationships to maximize member referrals-Inspired others to live a healthier way of life when they are not inspired themselves-Collaborated daily with club leadership to ensure effective onboarding and strong retention of members-Attended daily meetings to align with club acquisition and retention strategies-Attended monthly regional sales meetings to further align with regional and company objectives-Predicted member needs through on going communication -#1 in Acquisition in the Northeast Region in August -#1 in Connectivity in the Northeast Region in October -Top 10 in Acquisition in the Northeast in September -Top 20 in Acquisition in the Northeast in May and July

-Provided outstanding customer service of uncompromising quality by quickly and efficiently responding to member questions, comments, and concerns. -Accountable for the supervision and development of new team members’ customer service skills, product knowledge and promotional skills.-Ensured that team members greeted and serviced members in a friendly and professional manner.-Assisted the Department Head with maintaining daily and monthly department budgets.-Balanced cash drawer, reconciled membership accounts, and made necessary corrections and voids.

-Coached and developed associates on upholding best-in-class selling behaviors and excellent customer service.-Listened and connected with customers to provide a satisfying customer experience and create customer loyalty. -Executed and monitored proper till functions, including returns, exchanges, and opening/closing the cash wrap. -Ensured high Customer Satisfaction and Loyalty Reports by meeting daily goals and performance expectations.