Casey Glancy Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas Area

Changing the way companies compete online.

Austin, Texas Area

Senior executive team member responsible directly to the CEO and company owners for consistently delivering business objectives across multiple market sectors.Responsible for developing and administering the operations, product development, sales and marketing budget ensuring rational distribution of resources across all offices and departments.Defined, designed and delivered complete technology solutions to a broad range of customers from various industries including custom software development projects.

Austin, Texas Area

Greater St. Louis Area

-Implement Customer Relationship Management (CRM) & Interactive Voice Response (IVR) Applications.-Evaluate and analyze information from multiple sources, reconcile conflicts and decompose high-level information to identify true underlying business needs.-Travel to new and existing plans to gather business requirements, implemented new processes, train users and provided support for multiple health plans. -Participate in Existing Market Expansions and Operational Initiatives.-Business Lead on CRM Return on Investment report. -Translate business requirements into technical specifications.-Understand development tools and system architecture sufficiently to communicate technical issues to business groups.-Present potential solutions for meeting business users' needs.-Work closely with leadership to translate strategic concepts into data fields and report formats.

•Review corporate documentation of select health plan’s provider and practitioner records.•Responsible for provider and practitioner data integrity, overall provider data management and auditing.•Perform Credentialing and Re-credentialing of all providers according to Health Plan specifications.•Ensure compliance with NCQA, URAC and Corporate credentialing requirements.•Coordinate with Corporate and state Health Plans to diagnose and resolve high level issues relating to credentialing or provider directory data.•Travel to health plans to audit and train employees on corporate and national credentialing standards.•Develop and maintain data integrity through audits and reports.

•Developed process for monthly monitoring and reporting actions relating to the organizations 2009 strategic plan.•Reconciled $4 million in downward budget adjustments, implemented quarterly re-forecasting process and developed 2010 budget projections for the Executive Vice-President of Care Management.•Developed and executed an internal communication plan for Care Management department.•Prepared a presentation for Sisters of Mercy Health System philanthropic donor prospects.•Attended leadership meetings and assisted in administrative initiatives.•Exposed too many areas of the health plan operations, including finance, underwriting, actuarial services, legal, sales, marketing and communications.

-World’s largest PR firm with over 80 offices and 24 practice groups.•Monitored daily client media coverage and compiled summary reports and sent directly to the client.•Assisted with creation of client documents, including quarterly reports and nationally published op-ed.•Created media kit/stakeholder information packet materials for local non-profit organization.•Attended “Fleishman Hillard University” classes on a variety of topics: corporate social responsibility; writing communications plans; third party stakeholders; business etiquette and ethics.•Prepared and Distributed Press Releases for community development program.•Collected media coverage for AT&T i-Phone coverage and compiled reports for account staff and AT&T.