Casey Goddard Email and Phone Number
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Creating Secure Hybrid WAN & IT Solutions to Drive Growth for Digital Business
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Customer Success ConsultantLumen TechnologiesOrlando, Fl, Us -
Senior Inside Channel ManagerLumen Technologies Aug 2024 - PresentMonroe, Louisiana , Us -
Customer Success ConsultantLumen Technologies Aug 2021 - Aug 2024Monroe, Louisiana , UsConstruct and implement customer success plans, driving customer value realizationManage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectivesEvaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templatesBuild value-based relationships with customers to optimize CS plays while leveraging self-serviceShare thought leadership with customers based on needs resulting in strengthened customer trustIdentify and qualify opportunities for expansion, partnering closely with salesImplement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growthManage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolveOnboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and auditsDefine and execute renewal methodology aligned with customer priorities to positively impact profit margins
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Account ManagerLumen Technologies Dec 2019 - Aug 2021Monroe, Louisiana , UsResponsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.Develops and implements actions to create additional opportunities to cross-sell and up-sell accounts to increase overall total customer spend with the company. Assists in creating account plans and strategies to win new business from both new as well as existing customers.Develops and manages customer relationships for assigned accounts in order to gain strategic positioning with decision makers, retain existing revenue and attain additional business.Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
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Sales Support AssociateCenturylink Business May 2018 - Dec 2019Monroe, Louisiana, Us•Responsible for developing a comprehensive understanding of the company's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. •Support the sales team by driving rapid responses from internal teams via these processes and systems as prioritized by Sales Management. •Provide direct sales support by utilizing a variety of organizational and project management skills. -
Technical Project CoordinatorCenturylink Jun 2015 - May 2018Monroe, La, Us -
Department Of Public Safety OfficerThe Ohio State University Oct 2012 - Jun 2015Columbus, Ohio, Us -
Student Safety OfficerOhio State University Public Safety 2012 - 2012
Casey Goddard Skills
Casey Goddard Education Details
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The Ohio State UniversityCriminology
Frequently Asked Questions about Casey Goddard
What company does Casey Goddard work for?
Casey Goddard works for Lumen Technologies
What is Casey Goddard's role at the current company?
Casey Goddard's current role is Customer Success Consultant.
What is Casey Goddard's email address?
Casey Goddard's email address is ca****@****ink.com
What is Casey Goddard's direct phone number?
Casey Goddard's direct phone number is +125385*****
What schools did Casey Goddard attend?
Casey Goddard attended The Ohio State University.
What skills is Casey Goddard known for?
Casey Goddard has skills like Public Speaking, Emergency Management, Microsoft Office, Public Safety, Risk Assessment, Emergency Services, Law Enforcement, Training, Fire Safety, First Aid, Policy, Surveillance.
Who are Casey Goddard's colleagues?
Casey Goddard's colleagues are John Wiggins, Monica Zepeda, Venkateswara Rao V, Snehal Misal, Ganesh Kosimala, Ashish Pandey, Matt Newman.
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