Product Manager, Customer Experience
CurrentLeads product management for all systems used by the Patagonia Customer Service (CS) contact center, includes CRM, OMS, third-party support platforms, and corresponding integrationsResponsible for developing and executing the CS systems product roadmap tailored to support and improve both the agent and customer experience, informed by combining qualitative feedback, data insights, and industry trendsAligns North American CS development roadmap with global Patagonia teams and priorities