Casey Hessel Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Canada Area

• Provide support and coaching to clients through employment journey, including job targeting, resumes, cover letters, interview preparation, job searching, educational pursuits, and employment retention
• Weekly facilitation of groups of up to 14 individuals with a goal of maintaining engagement, accountability, motivation, and interpersonal connection
• Collaborate with Program Coordinators to provide well-rounded support to clients through mental health and additional challenges/crises
• Utilize active listening skills to build rapport and trust with individuals from varied backgrounds
• Build relationships with employers to gain perspective on labour market and connect qualified candidates to available positions
• Connect clients with complex mental health to resources relating to mental/physical health, finances, legal guidance, clothing, food, housing, employment workshops, volunteer opportunities, etc.

Calgary, Alberta, Canada

Coordinated 14 remote hiring events within one month, including supporting training of Recruiters, staffing of each event, and delegating responsibilities.Create engaging job descriptions for available positions, effectively attracting top-notch talent. Drive engagement for HR Department volunteers, ensuring adequate staffing for hiring events, training.

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Responsible for scheduling of staff of up to 35 associates, balancing availability of staff and requests off with the needs of the business
• Conduct consistent performance appraisals with all Front of House associates based on observations as well as feedback from the management team, setting SMART goals to ensure continued development
• Conducted full-cycle recruitment including, screening resumes, interviewing applicants, checking references, hiring and completing Orientations and preparing training material for new hires
• Following up with trainers and trainees on the progress of new associates or associates being cross-trained
• Ongoing duties described in previous Manager Portfolios described below

Calgary, Alberta, Canada

• Supervised a staff of 50-60 individuals as well as contributed to each associate’s development through consistent coaching and positive reinforcement
• Advertised open positions, screened resumes, held individual/group interviews, and conducted reference checks
• Conducted staff performance appraisals at 30-90 days, 6 months, and every 6 months following, helping to set SMART goals, highlight successes and address areas of opportunity
• Balanced competing priorities while managing multiple portfolios, prioritizing to ensure that operations ran smoothly
• Compiled all training materials and staff files for new hires and host orientations for new associates
• Hosted staff meetings for all front of house staff with an organized agenda and objective

Calgary, Alberta, Canada

• I started out as a server and began to Shift Lead after a year. Shift Leaders act as extensions of the managers while on the floor. I was then trained to expo and bartend, and was promoted to Variable Manager in August.
• Supervise a staff of 15-25 members, front and back of house, as well as thoroughly train and mentor new front of house staff resulting in positive morale and increased staff retention
• Open and close the restaurant, ensuring preparedness for the lunch or dinner rush
• Prepare end of night reports and documentation, complete cash duties such as tip pools, and lock the restaurant down
• Encourage return business through enthusiastic verbal advertisement of promotions and exceptional customer service
• Accurately describe food and drink menu and make recommendations as needed, ensuring a positive guest experience

Calgary, Canada Area

• Supported youth aged 16-24 in developing and utilizing life skills such as emotional regulation, transit use, booking and attending appointments, appropriate interpersonal communication, self-advocacy, etc.
• Attended Work Experience programming with clients and supported with developing skills such as professional boundaries, communication, and work ethic
• Utilized Therapeutic Crisis Intervention skills to assist youth through the stress model of crisis and prevent escalation of other youth
• Assisted full time staff with sourcing or developing day programming for clients, as well as with connecting youth to resources such as mental health supports and volunteer/job opportunities
• Provided specialized support to clients with multiple mental and physical health diagnoses and varying levels of cognitive functioning, following Individualized Crisis Management Plans
• Completed documentation including critical/noteworthy reports, daily tracking, fentanyl and para-suicidal protocol, restitution plans, medical contact or event forms, and community access forms

Calgary, Canada Area

• Assisted with taking and organizing case notes and files to improve understanding of the Child and Family Services standards of documentation
• Engaged in a variety of self directed enrichment activities such as agency visits, shadow shifts, and agency assessments to maximize and diversify the learning experience
• Successfully developed rapport with clients allowing them to discuss confidential information and personal concerns with the comfort of being free of judgment
• Attended case conferences to discuss crucial changes to the file as well as crisis situations, exercising professionalism

Calgary, Canada Area

• Provided quality care for 1 to 4 children and youth (per adult) in a residential setting to allow parents to job or house search and children to engage in creative and educational activities
• Successfully maintained a fun, safe, welcoming, and educational childcare space to maximize the benefit to children in the program
• Helped reduce the effects of the state of crisis, caused by being homeless, by providing structure in the childcare program
• Engaged parents and children in the process of addressing behavioural difficulties to help parents to develop the skills to address any concerns on their own
• Developed and maintained positive rapport with children and parents allowing them to feel comfortable voicing concerns and successes
• Developed age appropriate learning modules, highlighting age differentiated learning outcomes

Diploma, Hr Management

Social Work Diploma, Social Work