Casey Sledge Email & Phone Number

Round Rock, Tx, Us

Glen Allen, Va, Us

Cambridge, Massachusetts, Us

Round Rock, Texas, Us

Round Rock, Texas, Us

Developed a containerized web application with ASP.NET Core, .NET 5, Salesforce Canvas and API integration, Active Directory integration, and Apache Kafka, creating a new user experience for Dell’s customers and Care Agents by reducing the time in action for credits, returns, and exchanges (CRE) by 41%Led software design sessions for the new CRE application resulting in a unified design against which the development team and product manager were able to plan future milestonesMentored members of the team on topics ranging from UX and product design, API design, JavaScript, NodeJS, security, and leadership techniques

Round Rock, Texas, Us

Converted legacy, VM-hosted application to web-native applications, reducing hosting costs by 30% or greater while reducing infrastructure-related security vulnerabilities by up to 99%Empowered partner application development teams by provisioning and configuring source control, CI/CD pipelines, and automated security scans, improving time to deploy and both security and compliance posturesReduced operational overhead by reducing the number of working hours required to perform routine security and compliance tasks by up to 98%

San Antonio, Texas, Us

Provided support for Def-Logix’s research initiatives by independently developing kernel drivers using the Windows Driver Framework and Microsoft USB stack. Scaled a small, single-function application into a fully-featured, customizable message broker, learning and developing in C# and the .NET Framework Integrated a third-party security application into Def-Logix’s existing McAfee ePolicy Orchestrator endpoint.Designed and implemented IPC protocol using named pipes which improved product resiliency, and provided the framework for other Def-Logix projects to integrate our security product Mentored peers and more junior developers in project architecture and design, database design, and unit test development and deployment, the latter leading to a marked increase in code coverage.

Promoted to insurance department due to successes in the medical records department.Crafted new medical records requests processes and procedures, resulting in improved turnaround time, efficiency, and a reduction in duplicated or misplaced work.Quickly and effectively resolved a year's worth of backlogged patient financial accounts in conjunction with other insurance team members.

Performed independent research in mobile cyber-physical system security.Developed a new cyber-physical system modeling program in C++. Developed deeper understanding of C/C++, design patterns, object-oriented programming, probability, and linear algebra through independent work and research.

Chelmsford, Ma, Us

Provided first-call resolution of Exchange, Outlook, and Active Directory issues for Fortune 500 companies.Developed solutions to two new classes of customer issues related to calendaring and ActiveSync. Extended the team’s knowledge base by authoring one internal and one external TechNet articles on the new classes of resolvable issues, converting the issues from multi-day unsolvable to first-call resolvable tickets. Mentored other agents on PowerShell scripting, Windows and Exchange internals, and networking.