Implementation Specialist Ii
Sprint
Provided direct and indirect support to NYC Health and Hospital Corporation coordinating implementations, onboarding, workforce planning, and customer service. Cultivated human capital solutions by collaborating with customers, vendors, sales, network, and operations teams to meet client requirements. Developed processes, procedures, employee communications, and training materials.• Directed complex migration project with seamless transition and uninterrupted services; upgraded 400 IT devices for medical teams across 19 healthcare facilities.• Analyzing client data usage and identified business solution eliminated 14% in customer spending.