Casey Laing Email & Phone Number

Rolling Meadows, Illinois, Us

*Leads a team of commercial auto claims adjusters. *Actively drives adjuster hiring and leads adjuster training. *Proactively manages assigned adjuster workloads and performance. *Participates in compliance and best practice reporting. *Demonstrates a thorough understanding of corporate policies and procedures.*Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluateperformance and identify problem areas in advance of them becoming service issues.*Reviews findings with manager to jointly develop a plan for corrective action.*Defines team goals and communicates those goals to assigned staff. *Motivates people to perform at the highest level.*Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which claims are being handled.· Communicates with clients, carriers and brokers in a professional, positive and proactive manner.· Works collaboratively across all internal departments.

Rolling Meadows, Illinois, Us

*Investigate, evaluate, dispose and settle the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves.*Work in a dedicated unit which acts as third party administrators for one account which has a multitudeof clients throughout the country in all states.*Responsible for ensuring all state and federal laws are obeyed during the claim settlement process.*Demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.*Recognize and pursue excess insurance recoveries. Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity*Process Total Loss and PIP claims*Acting mentor for new hires*Have and maintain extensive knowledge of accepted industry standards and practices Computer experience with related claims and business software

Rolling Meadows, Illinois, Us

*Investigate, evaluate, dispose and settle the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves.*Work in a dedicated unit which acts as third party administrators for one account which has a multitudeof clients throughout the country in all states.*Responsible for ensuring all state and federal laws are obeyed during the claim settlement process.*Demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.*Recognize and pursue excess insurance recoveries. Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity*Process Total Loss and PIP claims*Acting mentor for new hires*Have and maintain extensive knowledge of accepted industry standards and practices Computer experience with related claims and business software

Richmond, Va, Us

* Manage Bodily Injury and Litigation files with policy limits of $1,000,000.00 in accordance with company guidelines*Frequently called upon to mentor new Claims Associates/Examiners *Responsible for creatively finding solutions for efficiency challenges and working with the Operations Department and Business Partners on implementation of solutions*Identify fraud and coordinate with the SIU Department on investigations*Collaborate with independent adjusters, defense counsel, medical professionals, and other vendors for effective claim management and settlement.*Implement exceptional communication skills when communicating with customers, co-workers, and business partners

Northbrook, Il, Us

*Investigate single and multi-car auto accidents to determine property and casualty liability*Responsible for setting customer expectations, communicating timelines, and explaining applicable laws and coverages*Make and maintain connections with customers by understanding and meeting their needs*Notate files with document summaries, evaluations, and decisions.*Determine applicable coverage limits in basic and complex claims*Conduct recorded statements from insureds, claimants, witnesses, police officers, etc*Review and finalize basic and complex coverage and liability decisions*Recognize fraudulent claims and coordinate with the SIU Department on said investigations*Negotiate and settle claims in accordance with business best practices

Henrico, Virginia, Us

-Handle claims with complex liability decisions as well claims that present complicated voverage issues that require involved investigation; act as file owner-Conduct recorded statements from policyholders, claimants, agents, witnesses, police officers, passengers and other parties as needed-Review medical documentation and settle bodily injury claims presented against the company-Reconstruct scene diagrams based on statements given to determine liability-Recognize fraudulent claims and coordinate with the SIU Department on said investigations-Corresponds verbally and in writing with all parties involved the outcome of the investigation-Coordinate with Underwriting Department for policy management-Manage the repair and rental processes-Effective with daily diary management for efficient claim handling-Responsible for over $5 million dollars in potential claims payout with minimal variance-Handle inbound calls for team members claims and resolve customer issues-Act as a mentor for new hires-Serve on special projects as assigned-Maintain Delaware and Texas Insurance licenses

New York, Ny, Us

- Timely investigate, evaluate, and resolve physical damages claims- Responsible for multi-million dollar claims process- Communicate effectively with customers to ensure their understanding of coverage and the claims process- Exemplify “Secured, Respected, and Cared For” into all communications- Evaluate appraisals and other documents to ensure causally related. - Thoroughly investigate claims to check for possible fraud or identify potential subrogation.- Effective in managing all aspects of the claim using timely diaries and inventory management- Assist other Claim Representatives with their work load when needed partnered with helping other departments as needed.- Manage dashboard responsibilities to resolve claims efficiently- Make timely payments with appropriate rationale. - Maintain adjuster licensing and continuing education for Texas, New Hampshire, and Kentucky

Richmond, Va, Us

- Was responsible for managing $10,000 of cash and other tender (approx) received through client transaction each day- Strategic planning to create more efficiency in workflow and productivity.- Audited financial statments, inventory reports, and employees work product.- Experienced in resolving complex and escalated issues on a daily basis- Assisted Law Enforcement Services in investigation cases of potential fraud.- Responsible for communicating to employees the ever changing laws and proceduresUtilized my interpersonal communication skills daily to meet needs of customers and business including: drivers licenses, vehicle registrations, compliance issues, etc - Conducted knowledge and road tests with individuals looking to receive their drivers license.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associates, Business Administration