Casey Lemenager Email & Phone Number

San Antonio, Texas Area

• Provided on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers.• Resolved desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation.• Utilized Active Directory tools to manage and create objects in MS Server 2003-2008. Utilize remote tools to connect to remote desktops. Applications include SCCM.• Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows based laptops and desktops, MS Windows Office 2013 applications, NCES products (DCO Connect Online), instant messaging applications, and WI-FI.• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.

Clay Kaserne, Wiesbaden, Germany

• Responsible for training management of 1,200+ Information Technology personnel in various locations throughout seven countries. • Provided customer service and review for business travel expenses. Ensured all personnel received necessary funds for travel in accordance with company policy.• Managed and requested company’s training budget, totaling over $1M.• Provided weekly updates to the organization’s senior advisors and directors of overall training status and requirements.

Ansbach, Germany

• Provided network support and troubleshooting for nine networks, both on-site and remotely, spanning eight countries.• Ensured information assurance compliance through timely and accurate implementation and maintenance of system security updates.• Installed, configured, updated, and maintained network software and hardware in a primarily Cisco equipped infrastructure.• Ensured daily verification of connections to remote sites in a wide area network, provided routine hardware and software checks, and provided regular trend analysis to identify intermittent performance. Compiled all available data to create daily status reports to senior company leads. • Installed, configured, troubleshot, and maintained Cisco Unified Communications Manager 8.6 software within organization’s local area network; providing top-notch VoIP services to customers.

El Paso, Texas Area

• Planned and executed five network integration evaluation missions - providing network services to customers with a 99% uptime.• Responsible for integration, supervision, training and goal setting of junior employees. Provided feedback as well as monthly written evaluations to measure and track progress.• Maintained diligent accountability of over $2M worth of military equipment.• Tested, analyzed, and assessed new technological equipment and software; provided insight and recommendation on potential benefits and impact to company.• Configured, troubleshot, and resolved network connectivity issues with routers, switches, firewalls, and Cisco Unified Communications Managers.

Bachelor Of Information Technology, Information Technology, 4.0

Ongoing education

Diploma