Casey Lenig Email & Phone Number

Sioux City, Iowa Area

Sergeant Bluff, Ia

Managed a team of 15-20 customer service representatives. Was tasked with ensuring that representatives were performing to client specific goals and actively managing those not performing to standard through coaching and corrective action. Was also tasked with managing timekeeping and attendance policies. Worked with multiple clients in this role, including major technological, payment processing, and health insurance corporations.

Sergeant Bluff, Ia

Listened to customer calls and provided feedback to team leaders for the improvement of their direct reports. Also compiled analytical data for management team to identify where primary areas of opportunity were for the floor, allowing senior management to identify where additional training and coaching could be directed.

Sioux City, Iowa

Took direct customer service calls, and answered questions that customers had about their bills, then pivoted into sales conversations to attempt to get the customer to purchase more services through bundling TV and internet services in addition to their phone bill.

Political Science And Government

Completed coursework towards Masters Degree in Political Science

Bachelor Of Arts - Ba, History And Political Science